Kelly Honda | Page 137

I have now bought two cars from Kelly Honda (2004 and 2010). Great overall experience and knowable sales staff both times. One both occasions price was lower than other Honda dealerships. The only issue 2010). Great overall experience and knowable sales staff both times. One both occasions price was lower than other Honda dealerships. The only issue I had is I had to wait a long time for the business manager for financing. Kelly Honda offered me two free oil changes for my wait. A+ More

What can I say, this was the most bizzare and insulting experience I have ever experienced. Don Williams, the salesman my mom and I were speaking with, was fantastic. Everything went well with him, he wa experience I have ever experienced. Don Williams, the salesman my mom and I were speaking with, was fantastic. Everything went well with him, he was very personalable and easy going. I recommend everyone to who is going to purchase a Honda at Kelly to see Don Williams, great guy to speak with. The problem lies with Dennis Card, the most insulting and arrogant Sales Manager I have encountered. He talked down to my mom, who was purchasing the vehicle, as though she had never purchased a vehicle. He was very rude, I would never do business with him again. I think he was promoted to the Manager's role a little prematurely. Other than Dennis Card, I have no complaints with the initial service I had with Don Williams. Although my sales experience has been poor, for the second time, with Kelly Honda, I hope that things improve in terms of customer service and Dennis Card's arrogance. I put NO in the would you recommend this dealership only because there was no "maybe" option. More

I went to look for a Honda Accord last year. The sales person lied to me about the mileage of the car. He told me way too high number as compared to what a Honda can give. Then he told the car comes with person lied to me about the mileage of the car. He told me way too high number as compared to what a Honda can give. Then he told the car comes with a vallet key. When the car keys were finally handed over to me, he apologized and said that the key doesn't come with that model of the car and that he didn't know.(I recently found out that the car I bought does come with a valley key). I noticed some scratch marks on the dashboard to which the sales man told that I could buy not-so-expensive scratch paint from Walmart and they would reimburse. I was never paid back inspite of calling them twice after sending the receipt. The GM promised me to give high refferal bonus to my friends if they buy the car from them and he said that he'd mail it to me in writing which I never received. Overall, it was a bad bad experience at Kelly Hona. I would not recommend it to anyone.? More

They were friendly but didn't seem to have a clue what was going on. I told them on the phone it was for a recall, and when I got there they ask what recall it was. My car only had one recall, they can' was going on. I told them on the phone it was for a recall, and when I got there they ask what recall it was. My car only had one recall, they can't even tell by the car model and year what recall it was? I also asked them to look at the radio as it was an issue I've seen posted on the web. They told me there was nothing they could do. It wasn't until I called Honda USA HQ, that I found out that they extended the waranty of the radio to 7years/100k miles. More

This dealer is a 45min drive from my house, I made an appointment so I would not have to wait, I have a toddler whose schedule I need to work around. When I got to the dealer not only were the 2 specific appointment so I would not have to wait, I have a toddler whose schedule I need to work around. When I got to the dealer not only were the 2 specific cars I asked to test drive not ready, they couldn't find one of them. Walter led me to one of the cars so we could check the mileage and confirm that it was one of the two, but instead of letting me look at the vehicle and inspect it, he turned his back on me opened the door turned the car on briefly to check the mileage, then turned it off quickly and locked the door again. OK. I had to wait for half an hour before either car was ready. in which time W disappeared to presumably smoke a cigarette (he came back smelling like smoke). Finally I test drove both cars, decided to make an offer on one. At this point they estimated the trade in for my car, KBB showing a $3000 value for it, they offered me $900. Ha Ha Ha. Having done extensive research on inventory and prices of CR-Vs in the Boston area, I low balled them on the offer still allowing for them to make a profit of about $1500 to $2000 on the car, (who wouldn't in this economy). W became defensive and even angry refusing to counter offer. Bob the manager was just as bad. Attacking me on my accounting of the value of the cars, even accusing ME of being rude. (I was willing to go up by $500 to $1000) By not counter offering or haggling in any way they really shot themselves in the foot. My friend suggested that they were intimidated by a woman being knowledgeable about cars, she has a Psychology degree so... Who knows maybe a man would have been treated differently at this place. The whole thing was a two hour waste of time. More

i own a 97 Honda Civic EX i bought brand new from Kelly Honda. it was a deal with a free factory CD player. the car has 178,000 miles on it and it runs lika gem! im super satisfied with there staff, servic Honda. it was a deal with a free factory CD player. the car has 178,000 miles on it and it runs lika gem! im super satisfied with there staff, service and over all reputation. good job Kelly Honda keep up the fantastic service! More

Our 3rd vehicle from Kelly Honda. They were great in Salem, but even better in the brand new Lynn Location. The facility and the staff are both top notch. Wouldn't trust anyone else to put a wrench to Salem, but even better in the brand new Lynn Location. The facility and the staff are both top notch. Wouldn't trust anyone else to put a wrench to our cars. Don't buy a Honda without giving them a visit. More

On Friday the 13th, at lunchtime, I noticed a leaking windshield wiper fluid reservoir in my Honda CRV. The Kelly Honda Service Advisor Joe Graves got it fixed within a few hours at no charge, since it windshield wiper fluid reservoir in my Honda CRV. The Kelly Honda Service Advisor Joe Graves got it fixed within a few hours at no charge, since it was covered by warranty. As usual, my car was also washed at no charge. The Honda driver trasnported me back and forth to my office while the repair was performed. I am thankful to the Kelly team for their fast service and professionalism. Over the years I have dealt with a dozen other dealers and have found that Kelly Honda is outstanding for its sales and service teams. More

My husband and I had a wonderful experience with everyone we dealt with at this dealership. Everyone was friendly, made sure we understood all the paperwork. Our only complaint was that when we picked we dealt with at this dealership. Everyone was friendly, made sure we understood all the paperwork. Our only complaint was that when we picked up our new vehicle, the inspection sticker had not been done and we thought that it would be. We were given a voucher for the sticker and it didn't take long but it was one hassle we thought was going to be taken care of for us. More

Really friendly service and very accommodating. They pay attention to detail, walk you through every step and even found me a more affordable insurance company! Thanks for everything Kelly Honda! I'll be attention to detail, walk you through every step and even found me a more affordable insurance company! Thanks for everything Kelly Honda! I'll be back for the next one and will tell my friends! -Brandon More