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Kelly Honda

Lynn, MA

Overview
Employees
Reviews
Vehicles
4.5
1,381 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers. When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs. We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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540 Lynnway

Lynn, MA

01905

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Showing 1,381 reviews

November 02, 2023

Easy check in and courteous. Professional and always with a smile. Staff treats you with respect and will answer any question you may have. More

by Jaclin43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Kelly Honda responded

Thank you so much, Jaclin, for taking the time to share your recent experience with us! Our staff is dedicated to providing exceptional service with a smile and making sure our customers feel valued and respected. We're here to assist with any questions and provide the information you need to make informed decisions!

November 02, 2023

Very friendly staff. Employees are always professional and helpful. I had service done to my car today. It took a little longer than I anticipated. Overall I had a pleasa More

by Jillfurlong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Murphy
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Nov 07, 2023 -

Kelly Honda responded

Thank you so much, Jill! We're pleased to hear that you found our staff to be very friendly, professional, and helpful. Providing excellent customer service is a top priority for us, and we appreciate your kind words in this regard. We're also grateful for your understanding regarding the time it took for the service on your car. We always aim to complete the work as efficiently as possible, but sometimes it may take a bit longer to ensure everything is done to the highest standard. Your patience is greatly appreciated!

October 31, 2023

Good service very professional and friendly the explanation af what service I was getting was very clear More

by Wagner81leguisamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Kelly Honda responded

Thank you so much! It's great to know that you had a good service experience at Kelly Honda, finding our team to be professional and friendly. Providing clear and concise explanations of the services we perform is important to us. We believe that transparency is key in ensuring our customers feel informed and confident in the work we do. If you have any more questions or require further assistance in the future, please don't hesitate to reach out!

October 25, 2023

I went for service but it was horrible and as always overpriced changed a 30 dollars part and chargers me 500 and labor it’s horrible. More

by will2809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 18, 2023

I reecently had my 2021 CRV serviced. This is my 4th car that I have purchased at Kelly. My experience was quite upsetting with the employee whom was dealing with me. I am 78 years old an More

by C.BROWN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Murphy
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October 12, 2023

Cody made the car buying process swift and easy. I was hesitant to come in as other dealerships in that past have made the car buying experience anything but pleasant. Thankfully, Cody is wonderful More

by Lillian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Michael
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Oct 13, 2023 -

Kelly Honda responded

Thank you, Lillian, for sharing your positive car buying experience at Kelly Honda, especially with Cody. We are thrilled to hear that Cody made the process swift, easy, and enjoyable for you. Providing excellent service and making our customers' experiences pleasant is a top priority for us. We look forward to assisting you with any future car purchases and ensuring your satisfaction. If there's anything else we can do for you, please don't hesitate to reach out!

October 07, 2023

Great place and friendly staff,they were very helpful and clear about all the process. More

by Lucas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Kelly Honda responded

Thanks, Lucas! We are happy to hear that you found our staff friendly, helpful, and clear throughout the process, and that Jonathan took excellent care of you! Please let us know if there is anything else we can do for you! Enjoy your new Honda!

October 07, 2023

We’re on attention with service with the manager and Christine she’s awesome really appreciated service. More

by Jocelyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Delorbe
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Oct 13, 2023 -

Kelly Honda responded

Thank you, Jocelyn, for taking the time to share your experience at Kelly Honda! We're delighted that you received attentive service and appreciated the assistance of our manager and Christine. Providing outstanding service is a priority for us, and we're pleased to hear that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Kelly Honda in the future!

October 06, 2023

Excellent very patient with me awesome teamwork, very helpful and taking their time talking to customers excellent performance More

by Hectorc4211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Michael
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Oct 13, 2023 -

Kelly Honda responded

Thank you, Hector, for taking the time to share your wonderful feedback about your experience at Kelly Honda! We're delighted to hear that our team exhibited excellent teamwork, patience, and helpfulness during your visit. Providing exceptional service to our customers is a top priority, and your kind words reinforce our commitment to delivering on that.

September 15, 2023

I had a great experience Amy is a pleasure to work with. I would definitely recommend them!!! More

by Stefanimccabe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Grigoryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Kelly Honda responded

Hey Stefani! We just wanted to reach out and say thank you! We are happy to see that you had the chance to work with Amy and that she took excellent care of you! Enjoy your new Honda!

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