Kelly Ford - Service Center

great service There are three folks who have made my day while having to get my car serviced. First is Dan. He has done an excellent job in getting the headlights There are three folks who have made my day while having to get my car serviced. First is Dan. He has done an excellent job in getting the headlights approved to be replaced. He is very helpful, easy to work with and very knowledgeable. We enjoy working with him. Secondly is your parts man, arquimedes fleitas. He knows what i need when I describe to him my problem. Having someone like that on your staff is so valuable to someone like me. We would also like to mention Tabby. Again, this is someone who you are very lucky to have. Always a smile and wants to help. She has high energy and makes you feel like you choose the right place to get your car serviced. We continue to bring both of our ford vehicles to Kelly only because of the folks there. We have bought both of our ford cars at Kelly. I think you need to throw your team a party for doing such a great job. Sincerly Chris and Les Carter More

Sales and Service Review I have been going to Kelly Ford since 1992. I would recommend them without hesitation. Both sales and service representatives have been attentive, c I have been going to Kelly Ford since 1992. I would recommend them without hesitation. Both sales and service representatives have been attentive, courteous and accommodating during every visit. They all have good communication skills and make you feel they truly care about the satisfaction of their customers. More

Preventitive Maintainance Representative was very courteous & made me feel that he would make sure that my needs were satisfied, and if not, i could call on him to have any a Representative was very courteous & made me feel that he would make sure that my needs were satisfied, and if not, i could call on him to have any additional concerns addressed, Mr Jeremy.Collins is new to your organization, "HE IS AN ASSET". Would be great to have to have more reps like him in your organization. More

excellent service department we recently retired and moved to Florida and have a vintage ford ranger. The service department and Dan Smith in particular are outstanding. they rea we recently retired and moved to Florida and have a vintage ford ranger. The service department and Dan Smith in particular are outstanding. they really stand behind the work and go the extra mile to accommodate the customer. they repaired both auto transmission and air conditioning on my ranger that another ford dealer and several high end repair shops were not able to previously fix. More

Excellent work I was T-boned and needed to get my 2012 Fusion repaired. Mike and his staff, at Kelly Ford, did an excellent job at replacing the damaged parts and m I was T-boned and needed to get my 2012 Fusion repaired. Mike and his staff, at Kelly Ford, did an excellent job at replacing the damaged parts and matching my paint. Awesome job! More

Great service I have challenged credit and was able to get approved for a nice SUV. Service department is excellent. Always helpful and kind. Great time and service I have challenged credit and was able to get approved for a nice SUV. Service department is excellent. Always helpful and kind. Great time and service. More

Awesome customer service I live close enough to another Ford dealership to walk to, but discovered first hand that even though the same brand is sold & serviced, they are comp I live close enough to another Ford dealership to walk to, but discovered first hand that even though the same brand is sold & serviced, they are completely opposite in the people business. Kelly Ford just gets it right, from the second you arrive, until you are ready to go, customers come first, and I Thank You ! Jeanne More

Great service Kelly Ford has a great service department. People there are friendly, helpful and attentive. Tim (dont recall last name) got my info and everthing ent Kelly Ford has a great service department. People there are friendly, helpful and attentive. Tim (dont recall last name) got my info and everthing entered quickly in to the system and took the car back for service. At the end of the process Dan Smith got my paperwork together quickly and got me on with the rest of my day. You've got great people there. More

Kept there word on an awesome prize! A couple months ago, Kelly Ford celebrated their Anniversary. In honor of that, they, along with 98.5 The Beach, had a contest. To make a long story A couple months ago, Kelly Ford celebrated their Anniversary. In honor of that, they, along with 98.5 The Beach, had a contest. To make a long story short, I won. It was an awesome 2 night/3 day stay at Gaylord Palms Resort in Kissimmee. It came with $250 in spending money and a Mustang to drive that weekend. Along with that they were to detail our vehicle we dropped off when picking up the Mustang. Although we had the Hotel stay in writing from 98.5, nothing was in writing about the vehicle. Yet, they kept there word. Not only that, my husband and I decided to take his 3 children along and there was no way we would have fit in a Mustang. Kelly Ford graciously offered us a larger vehicle of our choice. We chose the Ford Expedition and they agreed, with absolutely no hesitation. It was fully loaded and absolutely a beautiful, comfortable vehicle, beyond my expectations. They even let us have it a day before the trip and a day after to make things easy on us. I dealt with Charlie and Jim, the sales managers. My husband said he also had a great dealing with the manager Doug when returning the vehicle. The detail job they did on my husbands truck was so great, he jokingly said he didn't recognize it. Unfortunately, we aren't in a position to get a new vehicle at this time, so I can't review the dealership based on that. However, keeping ones word is one of the most important things in life and this dealership kept theirs. We all want to say a very big thank you to everyone involved as this was a trip ,everyone, especially the kids, will never forget. What an amazing prize. It is something we couldn't have done for the children ourselves, so thank you again. More

Great I had an amazing experience. The wait time was only an hour. They cleaned my car, they even cleaned the inside of my car. Thanks! I had an amazing experience. The wait time was only an hour. They cleaned my car, they even cleaned the inside of my car. Thanks! More