Kelly Ford - Service Center

Service Experience After many unhappy visits to a dealership in my home town I scheduled a service appointment with Kelly Ford. After being greeted immediately upon arri After many unhappy visits to a dealership in my home town I scheduled a service appointment with Kelly Ford. After being greeted immediately upon arrival I recognized the service representative I was dealing with was actually listening to what I was saying and I began to feel at ease. Kelly Ford was able to trouble shoot issues I had repeatedly tried to have diagnosed at other service departments in my first visit. It gave me great peace of mind that when I went to pick up my vehicle all the work would be done completely and properly, it was. There is nothing like having something you love repaired to like new condition if not better. Thank you Jeremy and Kelly Ford. More

Service Experience- Recall of Air Bag Device My appointment was right on time and the dealer shuttle took me to work with 15 minutes of my arrival. The recall work was done within two hours and t My appointment was right on time and the dealer shuttle took me to work with 15 minutes of my arrival. The recall work was done within two hours and the shuttle driver picked me up promptly at work. This was my first experience there and was a very good one. More

Amazing Experience They treat you with respect and help you understand what is wrong with your vehicle they go above and beyond. They are friend and honest. They treat you with respect and help you understand what is wrong with your vehicle they go above and beyond. They are friend and honest. More

Great service assistance. Once again my experience with Judy Tracy was one of extreme professionalism. Tracy handled my service requirements with speed and courtesy and ensures Once again my experience with Judy Tracy was one of extreme professionalism. Tracy handled my service requirements with speed and courtesy and ensures that I will continue being a Kelly Ford customer. More

Excellent Customer Care and Involvement We moved to the Melbourne area after being in Titusville for a number of years and working with another great Ford dealer, Ron Norris. We called sever We moved to the Melbourne area after being in Titusville for a number of years and working with another great Ford dealer, Ron Norris. We called several Dealers in the area to find out about loaners while our truck was being serviced and was told they don't offer that service. We called Kelly Ford and they said "come on down" they have loaner cars. We had some maintenance issues that were of concern to us so we left our truck for them to look into. Jeremy was our service advisor and Kelly Ford hit the jackpot with this young man. We thought we needed new tires, front end alignment, new brakes, tune up and just an overall health check which turned out to be much less on the maintenance side than expected. This dealership could have done everything we thought we needed, but they were so upfront and honest about it, that we determined this was our new Ford dealership going forward. We will be buying another Ford in the near future and Kelly will get that business thanks to our Service Advisor and his character. More

Great service for a last-minute emergency recall! After experiencing an emergency with our door not closing due to a recall, we were so happy that the service dept was able to squeeze us in on a Satur After experiencing an emergency with our door not closing due to a recall, we were so happy that the service dept was able to squeeze us in on a Saturday. We were extra grateful since we were in Melbourne from Tampa just for the weekend and wouldn't have been able to travel home with our vehicle not fixed! More

2012 Ford Fusion Transmission Shifts Like a New Car My 2012 Fusion was having some transmission problems when shifting. I spoke with Traci and made an appointment to have the transmission serviced. The My 2012 Fusion was having some transmission problems when shifting. I spoke with Traci and made an appointment to have the transmission serviced. The car was ready when promised and I received a call from Traci telling me that I could pick it up at my convenience. When I came to pick the car up, I found Traci and took care of the charges, which only took a couple of minutes. Traci gave me a receipt and a copy of the itemized invoice. By then my car had been brought up and was sitting just outside the door, nice and clean inside and out. After servicing, the transmission shifts like a new car. Very Satisfied More