Kelly Chrysler Dodge Jeep RAM - Service Center

I entered without a clear understanding on what service items I was due for. Dave explained, in details I could easily understand, the items that were on my next scheduled maintenance interval and how the items I was due for. Dave explained, in details I could easily understand, the items that were on my next scheduled maintenance interval and how they would be important during the winter driving season. Dave gives a friendly vibe that says, "I'm here to look out for you and your vehicle needs." I never felt that I had to be in a "cautious" or defensive state of mind to assure I was not being "pressured" into more service - and more costs - than was appropriate. Dave carried on with conveying a strong sense of trust that has been the hallmark of my services dealings with Kelly Automotive since 2006. Also, Don Pryor, who was my sales representative when I bought the car, always follows up to assure that my initial sense of satisfaction is still there today. Everyone I have dealt with, including the body shop, service techs, and even the courtesy shuttle driver, work hard to give an experience that will keep me coming back with a sense of trust. A lot more than 25 words, but I could just not contain my enthusiasm of having my needs met well above my expectations. Jim Marsh Allentown, PA More

Dave took car of all my service needs and answered all of my question. Would go back again to see Dave and the Kelly service department. my question. Would go back again to see Dave and the Kelly service department. More

The service was great. I like that I can go online and make my appointment. With life so busy, sometimes it hard to get a minute to call and make an appointment . My car was serviced in a timely manner make my appointment. With life so busy, sometimes it hard to get a minute to call and make an appointment . My car was serviced in a timely manner and clean when I picked it up. More

I have owned Jeep Grand Cherokees since 1998 and have always had Dave Vrabel as my service rep. He is always professional yet friendly, very knowledgable; keeps me updated regarding wait time. I consider always had Dave Vrabel as my service rep. He is always professional yet friendly, very knowledgable; keeps me updated regarding wait time. I consider him an asset to making kelly a top service center. Helen Toman More

I have been a Kelly Jeep customer for 22 years and purchased 5 Jeeps. I am a loyal customer because of the Service Dept, and service managers like Dave Vrabel, who is very customer-focused, knowledge purchased 5 Jeeps. I am a loyal customer because of the Service Dept, and service managers like Dave Vrabel, who is very customer-focused, knowledgeable, and consistently looks out for the customer. I intend to purchase my 6th Jeep from Kelly in January, and am sure Dave will continue to provide the excellent service for it as well. Jim Stango More

My Jeep Grand Cherokee was at Kelly for a computer problem, for which the part was back ordered. Dave Vrabel did a great job of keeping in touch with me, helping me with a rental and being very patie problem, for which the part was back ordered. Dave Vrabel did a great job of keeping in touch with me, helping me with a rental and being very patient with me until the part finally arrived and was installed. The mechanic worked very hard, also, to diagnose what was apparently an obscure problem. I have had other service concerns covered by Dave, and truly appreciate working with him!! He is certainly a credit to Kelly Jeep!! More

I have been using this service center for the past 13 years and Dave Vrabel is the primary reason. He is outstanding in customer service. years and Dave Vrabel is the primary reason. He is outstanding in customer service. More

Upon entering the service bay and entering the service department, I was greeted warmly and tended to promptly. While checking in, I was informed of the services being rendered as well as a recall they we department, I was greeted warmly and tended to promptly. While checking in, I was informed of the services being rendered as well as a recall they were fixing while I was there. I was given a approximate wait time of 45 minutes and proceeded to sit down in the waiting area (after being offered a beverage). Approximately 20 minutes had passed and I was approached by Dave Vrabel who informed me that my vehicle was ready to go. He spent the time to address what was covered with my car during the visit, allow me to ask questions, as well as to extend his personal business card if I had any questions or issues after I left. Thank you Kelly service team and Dave Vrabel for making what is usually a headache a very nice experience. More

Dave was very helpful, courteous, and respectful of my time. The work was done correctly the first time. The customer waiting area was clean and comfortable. time. The work was done correctly the first time. The customer waiting area was clean and comfortable. More

Dave always is concerned that everything was done correctly and is interested that I am satisfied with what has been done. Dave does a good job of explaining what has been done. correctly and is interested that I am satisfied with what has been done. Dave does a good job of explaining what has been done. More