Kelly Chrysler Dodge Jeep RAM - Service Center

Review of Service Department/Service Technician The service department and my service representative, Dave Vrabel are outstanding. Everytime I call Dave, he accommodates my requests promptly and en The service department and my service representative, Dave Vrabel are outstanding. Everytime I call Dave, he accommodates my requests promptly and ensures the vehicle is being serviced per my requests. Dave returns calls promptly, keeps me informed of all that is being done, calls me when the vehicle is completed, and greets me when I arrive to pick the vehicle up and explain everything that was done. His professionalism and attention to detail are excellent and the reason why I travle 30 miles (one way) to have my vehicle serviced at the dealership. If ever there was a "template" that represented how service representatives should perform their job, look no further than Dave Vrabel. More

Brought my car in for a recall service appointment I have been a customer of the Kelly Dealership in Emmaus, PA for a number of years and have found the staff to be friendly, professional, and knowledg I have been a customer of the Kelly Dealership in Emmaus, PA for a number of years and have found the staff to be friendly, professional, and knowledgeable each and every time I have visited there. I have always been pleased with the quality of service. I would not hesitate to recommend this dealership to my friends and plan to continue as a customer for a long long time. More

Outstanding, personal customer care It was a great experience knowing Dave had my best interest at heart! From first meeting Dave I felt tha I could trust him. I'll be back. It was a great experience knowing Dave had my best interest at heart! From first meeting Dave I felt tha I could trust him. I'll be back. More

Dave Vrabel and Kelly are the best I have been a customer of the Kelly dealerships for many years.Their service department is outstanding! Dave Vrabel is the consummate professional and I have been a customer of the Kelly dealerships for many years.Their service department is outstanding! Dave Vrabel is the consummate professional and trustworthy.He goes above and beyond in providing great service. Dan Moyer is terrific and so is John in the body shop.Everyone that I have encountered over the years is very welcoming and professional. More

Always Excellent Friendly Service Dave always takes care of us and makes sure that he always has our best interest at heart. He is a great service guy with which to deal. Thanks again Dave always takes care of us and makes sure that he always has our best interest at heart. He is a great service guy with which to deal. Thanks again Dave! More

Friendly Experiance Purchased a car last night with Tony Bittenbender at Kelly in Emmaus. Tony went above and beyond to accommodate my requests and partnered me with som Purchased a car last night with Tony Bittenbender at Kelly in Emmaus. Tony went above and beyond to accommodate my requests and partnered me with some of his team members to assist with my payment concerns. They promoted kindness and extreme patience as I test drove multiple vehicles, went thru multiple mood swings and wandered for hours back in forth until I could make a decision. My least favorite thing to do in life is spend time at a car dealership (no offense), however, Tony and his team made the task as pleasant for me as they possibly could. I am pleased to say that this morning, when driving my new car to work, I was happy & content knowing I made a good decision and was thankful that the service I received was exceptional. THANK YOU TONY BITTENBENDER AND THE ENTIRE KELLY CAR TEAM !! More

Chivalry and caring are not dead.... Ok...I've learned my lesson. I took my car for front brakes to a garage right down the street from where I work. After picking my Jeep and starting to Ok...I've learned my lesson. I took my car for front brakes to a garage right down the street from where I work. After picking my Jeep and starting to drive home, I kept hearing a rattling noise. It was getting progressively worse and I was so worried about it, I drove a few miles out of my way to Kelly Chrysler Jeep to see if a technician could look at it. Mind you, it was 4:20 PM on the Friday before a holiday weekend. Dave met me at the door and asked if I was picking up a vehicle. I sheepishly said no, and explained my problem. He asked me to wait a minute while he checked to see if a technician could go along for a ride with me. Brian stepped up to the job and went to see if we could recreate the noise. My Jeep did not disappoint. Brian listened to my tale of woe and when we got back, checked the problem area. Sure enough, the calipers were not tight at all on the driver's side of my Jeep, and this had the potential of causing a very dangerous situation! Brian checked and tightened the offending equipment and I was on my way in no time. I was not charged one cent and both of these fine gentleman took the time to listen, act, and repair another garage's big mistake. Thank you Dave and Brian for making sure to check and correct the problem so I could safely go on my way!!! With service like that......you bet I will be back!!!!! More

New Customer Service Experience Absolutely wonderful first experience for service on my 2014 Grand Cherokee which I purchased used elsewhere. Called for service in the morning, fixe Absolutely wonderful first experience for service on my 2014 Grand Cherokee which I purchased used elsewhere. Called for service in the morning, fixed the same day. Loaner car made available. Bad oil pressure sensor covered under warrantee. Could not have been better. Great people. Highly recommend. They will get all of my future service and likely sell me a new Grand Cherokee when I want to trade this one in. More

Great personal customer service. Its very unusual when a person in a service base profession go that extra mile. When a employee can remember your first name when you come in for serv Its very unusual when a person in a service base profession go that extra mile. When a employee can remember your first name when you come in for service every few months it means alot. Your company has a great asset in Dave. More

Consistently good attention Dave Vrabel , service rep and his service team have performed very well for over 15 years . We have been a fleet customer at Kelly for over 25 years Dave Vrabel , service rep and his service team have performed very well for over 15 years . We have been a fleet customer at Kelly for over 25 years . Dave treats us with respect and prompt attention on all occasions . While prices are higher then market , we stay due to total car experience . Finally , Don Pryor is the best salesman . More