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Kelly Chrysler Dodge Jeep RAM - Service Center

Emmaus, PA

4.5
648 Reviews

648 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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April 12, 2022

This is my second appointment at Kelly with my new truck. Service was prompt. I was greeted by the new Ram service advisor (Dave’s replacement). Courteous and informative. It was only an oil change, so I was More

by RAMbler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
New younger gentleman
Apr 14, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 11, 2022

The service was excellent and I was out the door well before I expected I would be. More

by jmcmahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William M. Burns III
Apr 12, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for this amazing rating! We really appreciate your business. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 10, 2022

I didn’t have to wait too long. They kept me updated, and were friendly and professional. More

by Lisajohnivy
Recommend Dealer
Yes
Employees Worked With
Ricky Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Lisa, Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 08, 2022

They had it ready when I needed it and Ryan was amazing! He needs a raise! More

by BambiStenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan! Ryan was the one I dealt with. Her its so helpful
Apr 11, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Bambi, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Ryan does for Kelly Chrysler Dodge Jeep RAM and our customers. Hope to see you again soon! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 08, 2022

Received excellent service and Robert went over and above to help me!👍 Thank You for a Job Well Done! More

by Sylviapurple3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert ?
Apr 11, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Sylvia, Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 08, 2022

Appointment on time. Everyone was pleasant and courteous. Service was completed very quick and efficient More

by nsosjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Thank You taking the time to give The Kelly Chrysler Dodge Jeep RAM Team a 5 Star Review. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 26, 2022

The staff was friendly and respectful and my wait time was only an hour. The wait area was clean. More

by Rita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Rita, We appreciate you sharing the details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority. We look forward to your next visit. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 26, 2022

Service work and replacement parts are fine. Expected 30 minutes but actually took 2 hours. Service Tech should have managed expectations better. More

by JB - Emmaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

JB, Thank you for reaching out to us and letting us know about your recent visit. Feedback from you helps us pinpoint areas that we need to improve on to provide a 5 star experience to all our customers. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 24, 2022

came in for an oil change and alignment but but dangerously worn tires and a leaking oil pan gasket required the car to be left overnight. kellys shuttle service quickly got me back to easton. it w More

by vzeni
Recommend Dealer
Yes
Employees Worked With
robert brunetto
Mar 25, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 24, 2022

Everything with my service appointment was great. Ryan took care of me and kept me informed throughout the day. More

by Myergey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 25, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for the wonderful review of Kelly Chrysler Dodge Jeep RAM. We appreciate your business. Please feel free to reach out to us if you have any questions. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

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