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Kelly Chrysler Dodge Jeep RAM - Service Center

Emmaus, PA

4.7
643 Reviews

643 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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March 28, 2021

Service was quick and staff were friendly and efficient. The waiting areas was clean and the free coffee was appreciated. They even washed my car. Thank you! More

by ceil.krajewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Ceil, We appreciate you sharing the details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority. We look forward to your next visit. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 27, 2021

Every thing was quick and easy.Dave is an excellent Every thing was quick and easy. Dave is an excellent service writer. He is very knowledgeable, friendly and polite. I will be back the next time I ne More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Ron, Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 21, 2021

Great job! Kelly always does a fine job when I come in and get my new cars serviced. They also have great amenities in their waiting room More

by mpteech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 20, 2021

My friend broke down a few miles from Kelly dealership. The car had a low voltage problem and it would not go out of park. I called the service tech, Jim on my friend's behalf. Jim found out the pr More

by rouse57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jim does for Kelly Chrysler Dodge Jeep RAM and our customers. Hope to see you again soon! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 20, 2021

I went to have my Jeep Renegade looked at for an oil consumption recall and 21,000 maintenance checkup. Everything was taken care of perfectly. More

by dianehall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Diane, Thanks for the perfect rating. We're pleased that everything went well for you! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 19, 2021

Service has always taken great care of my needs. They really know there stuff when it comes to RAM trucks. They are very friendly and reasonable. More

by Evsdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Zongora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 19, 2021

I only have one problem and that is with the E missions my wife had her vehicle for two years and has 3000 miles on it and they’re saying that I don’t get exempt because it wasn’t done under the last day o More

by D.meron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for sharing the details of your experience with us. At (Location) we pride ourselves on providing top-notch service to every customer. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 18, 2021

I went in for my annual inspection. Fo many years I have dealt with Dave in the Service Dept. This time Mark was the person . Mark was both very pleasant and professional. He met me right as I arrived a More

by wino
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark 5 Stars
Mar 19, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thanks for the great feedback! We're very happy that Mark was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 17, 2021

The warranty repair was done quicker than expected. The repair was tested for proper functioning. My car was also washed which was a very pleasant surprise More

by Coachskinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bittenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

March 13, 2021

I've been going to Kelly for 5 years, and I have only one very small complaint. It would be better if it were located closer to my house. When it comes to service, its excellent. They all do a great job from More

by bp84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

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