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Kelly Chrysler Dodge Jeep RAM - Service Center

Emmaus, PA

4.8
643 Reviews

643 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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May 11, 2021

I brought my new car in to have everything checked. I got a notice from Mitsubishi it needed to be checked. So happy that everything is as great as I thought it was. The service was performed quickly and tho More

by bridgetalong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bittenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

May 09, 2021

Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Th More

by Paul Obelcz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Paul, Thank You taking the time to give The Kelly Chrysler Dodge Jeep RAM Team a 5 Star Review. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

May 09, 2021

David V. is an outstanding liason between my needs and the mechanics-excellent service and communication. While cars are not my area of expertise, I always feel like I am being treated fairly and service More

by heidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Heidi, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything David does for Kelly Chrysler Dodge Jeep RAM and our customers. Hope to see you again soon! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

May 04, 2021

worked with Dakota on the service for my 2014 jeep latitude. He kept me informed of how service was going and what was needed to make it up to par. Called me back when it was ready for pickup. More

by DCrouth617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota
May 06, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for sharing the details of your experience with us. At Kelly Chrysler Dodge Jeep RAM we pride ourselves on providing top-notch service to every customer. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

May 01, 2021

Easy to make appointment with Dave V. Discuss the proper maintenance plan with me. Car was done on time. Dave handled my service appointment very easily. No hassles. More

by Flmagee2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for this amazing rating! We really appreciate your business. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 29, 2021

Dave is always helpful and professional. It's nice to know I get my car serviced at a place I can trust and deal with friendly knowable people. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Mike, Thanks for the perfect rating. We're pleased that everything went well for you! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 28, 2021

I am very satisfied with the excellent service I received from the Service staff at Kelly Chrysler Dodge in Allentown. They did a very good job explaining what service my Jeep needed and delivering it at the More

by Michael Orbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Michael, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 23, 2021

Dave was very pleasant and helpful. He took the time to explain everything to someone who does not know much about cars. The waiting room was also clean and comfortable. More

by Jwiegand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for sharing the details of your experience with us. At Kelly Chrysler Dodge Jeep RAM we pride ourselves on providing top-notch service to every customer. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 20, 2021

Very easy to schedule service appointment. Comfortable waiting room. Dave Vrabel, service advisor, greeted me on arrival and kept me informed. Service was completed timely. Cost was appropriate. Vehic More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Hi Joseph and thanks for the great feedback! We're very happy that Dave was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 20, 2021

Terrible service department!! They offered me NO help with my brand new car that I bought there only a few months ago. I don’t feel safe in this car driving my 2 kids around and they told me that there’s More

by Alyssadchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Vrabel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Alyssa), Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone, 610-659-4040, so that I can address your concerns. Sincerely yours, David LaBar, General Manager Kelly Chrysler Dodge Jeep RAM.

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