Kelly Cadillac - Service Center

Service with a smile Everyone is always very courteous, professional and friendly. I was given a loaner car, as requested. This is such a convenience and privilege. Bef Everyone is always very courteous, professional and friendly. I was given a loaner car, as requested. This is such a convenience and privilege. Before any work was done, I received a phone call regarding the issue with my vehicle and how much it would cost for the repairs. I am very thankful for the "family" environment I experience whenever I step through Kelly Cadillac's door. More

Redefing Customer Service As always, Kelly Cadillac and its staff (and especially the Service department in this case) did an excellent job or defining the term 'customer servi As always, Kelly Cadillac and its staff (and especially the Service department in this case) did an excellent job or defining the term 'customer service.' Last week while driving my 2013 XTS when a warning message appeared on my instrument panel along will a ringing bell telling me there was a problem with my all wheel drive train and particularly the rear axel. As soon as I got home I called Kelly's service department and told them what had happened. I was concerned about driving the car. The Service Manager told me it was likely just a bad sensor but said I should have it looked at as soon as possible but I could still drive the car. As I live in Hershey, about 25 or so miles from the dealership, then scheduled a pick-up within two days. They also offered a loaner car but in this case it was unnecessary. The car was picked up, on time, and serviced. Later in the morning the service department manager or another manager (Tom Kelly?) called and explained that the problem was with the clutch pump motor. They removed and replaced the motor, added lubricants and fluids and test drove the car to ensure everything was in optimum condition. I also had told them that the last time I was there (in January) they had upgraded the software for the CUE. However when I got home, I found I could no longer connect my iPhone to the Bluetooth system in the car. Kelly's service department tested the Bluetooth connectivity and found it to be working but suggested I needed to reset the cellphone. The manager gave me the instructions and I was able to reconnect the phone for hands-free calling. The car was returned in the afternoon and there was no charge for any of the work performed. The clutch motor and labor was covered by the warranty and the Bluetooth was tested as a courtesy. Now that's customer service (and I didn't purchase my car there)! More

5-Star service My vehicle was in the shop for a 15 day operation. During that time the service department kept me informed about the progress. They called me twice a My vehicle was in the shop for a 15 day operation. During that time the service department kept me informed about the progress. They called me twice about other problems that came up during the repair process for my authorization to have those items repaired also. The vehicle was not ready for pick-up like I expected (because of a second problem only found that same morning) on Friday evening. The made a special arrangement for me to pick the vehicle up on Saturday through the Sales Dept. More

Another pleasant experience at Kelly The entire service team is the best anyone could ask for! We are former BMW owners, the service at Kelly Cadillac far surpasses our previous experien The entire service team is the best anyone could ask for! We are former BMW owners, the service at Kelly Cadillac far surpasses our previous experience. We live in Lewes, De. because of the quality of service Kelly offers, we still come back to Lancaster for service. More

SERVICE at your SERVICE Without delay, both Service Manager & Car Tech Sonny employed a friendly & helpful approach to resolving my service issue. Parts Manager was equally f Without delay, both Service Manager & Car Tech Sonny employed a friendly & helpful approach to resolving my service issue. Parts Manager was equally friendly and helpful. Thank you Mr. Kelly & staff! More

Great job I didn't have the time to drop my car off to be serviced, forgot it needed to be inspected, they called and brought this to my attention, took care of I didn't have the time to drop my car off to be serviced, forgot it needed to be inspected, they called and brought this to my attention, took care of everything, picked up, and delivered it back same day. More

Kelly Cadillac is great, BUT Cadillac ia not I purchased a 2015 Escalade from Kelly in Aug/Sept of 2014. After several weeks I noticed the driver seat had a "blueish" tint to it. My jeans were ru I purchased a 2015 Escalade from Kelly in Aug/Sept of 2014. After several weeks I noticed the driver seat had a "blueish" tint to it. My jeans were rubbing off & staining my light beige seats. Needless to say I was not happy, BTW still not w/Cadillac. Lynn Yoder has been wonderful in trying to make me a happy customer. He has had the seats cleaned twice I think, replaced the driver seating part and nothing seems to work. Cadillac has a problem w/the leather they are buying & won't admit it or fix permanently. Cadillac's answer is "we have 2 cleaners available". what nonsense from them. Lynn ordered the cleaners & enough new leather to cover both seats completely. It was completed tda. I am anxious to see how this works. The next 3-4 weeks will tell. He has been a pleasure to work with once we got on the same page.It is not Kelly's problem directly. It is Cadillac's but indirectly Kelly's as they are the rep. I have very high regards for Lynn. Just wish somebody up the line in Cadillac management was as concerned as Lynn. More

Always a Great Experience! My experience at Kelly Cadillac is always wonderful! The entire staff is so courteous and helpful! The service team is awesome! Always willing to go a My experience at Kelly Cadillac is always wonderful! The entire staff is so courteous and helpful! The service team is awesome! Always willing to go above and beyond! Thank you for your amazing service! More

Service Department Scott was able to determine that my most recent service visit was covered under my CPO warrenty! It's customer service line that will keep me coming b Scott was able to determine that my most recent service visit was covered under my CPO warrenty! It's customer service line that will keep me coming back even though I have choices on where to have my car serviced. More