Kelly Cadillac - Service Center

From start to finish my service experience was excellent. I have a 2017 XT5 that had a service transmission light on. They gave me a choice of a loaner car or having someone pickup my vehicle at my house wh I have a 2017 XT5 that had a service transmission light on. They gave me a choice of a loaner car or having someone pickup my vehicle at my house which is about an hour away. Work was completed as promised in a timely fashion and everyone was a joy to work with. Top notch keep up the great customer service. More

From my purchase of a certified pre-owned vehicle to routine maintenance to repairs, Kelly Cadillac has been a wonderful experience. They take care of everything, and they respect my time. The people I routine maintenance to repairs, Kelly Cadillac has been a wonderful experience. They take care of everything, and they respect my time. The people I deal with there are super nice and always helpful. More

Got a flat on the turnpike during 1 hr commute to work. Called and they fixed it STAT and I'm not (yet!) their customer! Called and they fixed it STAT and I'm not (yet!) their customer! More

Thanks for great service I had to take our Cadillac into Kelly for a recall issue. Everyone there was very pleasant and helpful. While I was there, I decided to look at “new I had to take our Cadillac into Kelly for a recall issue. Everyone there was very pleasant and helpful. While I was there, I decided to look at “new” car options. Joey Fellenbaum helped me locate a car that fit our needs. I brought my wife back to look at the car and test drive it. Joey was very helpful, explained everything in detail with no pressure to purchase. We ended up purchasing the BMW SUV. Joey and Glenn Davis, along with Marc Gagliardi, Geoff Kelly and the entire staff made the transition and sale simple. We appreciate the care and personalized service and love our new car! Thank you Kelly Cadillac. More

Go with the best I have been dealing with Kelly Cadillac for around ten years now.The service people are always willing to listen and fix your problem.Today I also too I have been dealing with Kelly Cadillac for around ten years now.The service people are always willing to listen and fix your problem.Today I also took a test drive.Uzma was very nice and answered all my questions. More

Outstanding Service Doug was our service manager and provided us with a very efficient and professional experience for the warranty Recall work on our ATS. He provided Doug was our service manager and provided us with a very efficient and professional experience for the warranty Recall work on our ATS. He provided my wife and me with a loaner vehicle( we live 30 miles from the dealership) and a very accurate time estimate for the repairs. It was the same family like experience that we felt during our new car purchases over the years at Kelly. Good people and great service! More

EXCELLENT SERVICE and GREAT PEOPLE This was my first time dealing with Kelly Cadillac service. I called and got John who was very thorough and helpful. He explained things very clearl This was my first time dealing with Kelly Cadillac service. I called and got John who was very thorough and helpful. He explained things very clearly and there we absolutely NO hidden items. EXCELLENT. All the items were fixed very well and on time. When I called the next day to thank John he explained that it was all Doug's doing. So thank you also Doug. I am so happy to have someone close by that I can trust if I have issues with my car. THANK YOU!!! Joe Lucia More

Kelly Cadillac Team Exceeds our Expectations! We recently purchased a pre-owned vehicle; our sales person, Uzma Shafqt made the entire experience very relaxing and pleasurable. Her ultimate goal We recently purchased a pre-owned vehicle; our sales person, Uzma Shafqt made the entire experience very relaxing and pleasurable. Her ultimate goal was to understand our needs without the pressure of making a hasty decision. During our visit, she introduced us to Geoff Kelly and Allen Hartz, which made us "feel at home." When we were ready to close the deal, we had the opportunity to work with Glenn Davis, who was very knowledgeable and gave careful attention to detail regarding the transaction. Approximately eleven days past the dealer warranty date, we discovered there were some major issues with the vehicle; Scott Hansen, who was very understanding and accommodating, gave us the good news that Kelly Cadillac would cover the entire expense to make the repairs and that it would not cost a cent. He also loaned us a brand new Cadillac to drive while the repairs were being made. There are no words to express our gratitude for the outstanding service provided by Kelly Cadillac! More

There is an actual Saab Technician at Kelly Cadillac Sonny and Doug is an asset to the Saab community. He knows the Saabs well and will take care of your Saab! Thanks for everything! John Sonny and Doug is an asset to the Saab community. He knows the Saabs well and will take care of your Saab! Thanks for everything! John More

Best customer service I have experienced at a dealership I am a owner of an ATS4 3.6l performance. Also I past QA inspector for the leading electric car manufacturer. So I have a great attention to detail. K I am a owner of an ATS4 3.6l performance. Also I past QA inspector for the leading electric car manufacturer. So I have a great attention to detail. Kelly Cadillac has been a breath of fresh air to me from past experiences. They want to exceed my expectations and do so on ever service and warranty work. You can Look forward to fruit and breakfast items through the week, coffee, and soda on the house. The waiting room is comfortable, and if your lucky even the owner will stop by just to say hi and thank you for your business. They wash my car for me every time. I was once unhappy about a trim piece after an install and they fixed it free of charge, great service, great people. I would recommend buying your next car here, that's why I felt it was worth leaving this review. More