Kelly Cadillac

These folks came highly recommended by a close family friend and rightly so. They were fabulous to work with. I knew when I walked into the dealership that I wanted a car. I wish I knew then though wh friend and rightly so. They were fabulous to work with. I knew when I walked into the dealership that I wanted a car. I wish I knew then though what I know now. I could probably have got the car for less had I been better armed with more information. However that is my fault, not theirs. I paid cash for the car, a car that just had arrived on the lot that day and other than the base, wholesale price they had no investment in. That said, I am absolutely in love with my car. At the ripe age of nearly 46, I have my dream car finally. I have wanted a cadillac since I was in my last year of optometry school, 20 years ago. It makes me feel like a responsible, mature woman who can take on the world. Because of this dealer's fabulous reputation and the fact that I am every dealership's dream customer, I just KNOW that the wonderful folks at Kelly Cadillac are going to TREAT ME LIKE A QUEEN and TAKE VERY VERY GOOD CARE OF ME AND MY CTS!!!! This wonderful dealership and its people have spoiled me forever. I will probably now ALWAYS buy Cadillacs, and buy them NEW, and buy them with EVERY BELL AND WHISTLE. A HUGE thanks for such a pleasant and awesome buying experience, especially to Michelle Russell and Bill Duck for his patient and thorough explanation of my car's features. More

THE GUYS AT KELLY CADILLAC WERE GREAT. VERY FRIENDLY, HELPFUL AND MOST OF IMPORTANT OF ALL HONEST. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A NEW CADILLAC. THEIR SERVI HELPFUL AND MOST OF IMPORTANT OF ALL HONEST. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A NEW CADILLAC. THEIR SERVICE DEPARTMENT IS ALSO VERY GOOD AND HELPFUL. I HAVE NO COMPLAINTS. More

Everyone at Kelley was very helpful and friendly. They explained everything in full detail and made my shopping experience very easy. My husband was deployed at the time I purchased the vehicle and I was explained everything in full detail and made my shopping experience very easy. My husband was deployed at the time I purchased the vehicle and I was a little skeptical about buying a car by myself. They went through everything with me and there was no pressure put on me to buy anything. I would recommend them to everyone. More

They explained the procedures thoroughly and completed them in a timely fashion. My car always comes back clean, smelling fresh and the work is done right the first time. I feel as if they really care th them in a timely fashion. My car always comes back clean, smelling fresh and the work is done right the first time. I feel as if they really care that my car is operating in top form. They do a great job of always making me feel welcome at the dealership. More

All the employees were friendly and helpful. They were professional and my experience with this dealership was most satisfying. I know if I need any assistance or have a question, I can call them.This is professional and my experience with this dealership was most satisfying. I know if I need any assistance or have a question, I can call them.This is the first time I have owned a Cadillac and I am so glad I visited Kelly Cadillac/Saab. More

Kelly Cadillac of Lancaster is truly a great place to purchase a new or used vehicle. The customer service was out of this world. Very friendly and willing to make you feel like you are more than just a purchase a new or used vehicle. The customer service was out of this world. Very friendly and willing to make you feel like you are more than just a sale. They took the time to make sure I was satisfied with my purchase of one of there used vehicles on there lot. I will definitely be back to Kelly Cadillac to purchase another car in the future. More

After dealing with many other dealerships, Kelly Cadillac stands high above the rest. Every employee I dealt with was incredibly friendly, professional, and knowledgeable. It was a pleasure to do business stands high above the rest. Every employee I dealt with was incredibly friendly, professional, and knowledgeable. It was a pleasure to do business with Michelle and her associates. She couldn't have been easier to deal with! Every step of the way in my car buying experience was a breeze. They stand by their vehicles and service, and it shows. The dealership is easily accessible and was beautiful. I really cannot express how pleased I am with Kelly Cadillac. I plan on going back many, many times; as well as recommend them to all my friends and family. More

"Would you recommend this dealership:", my answer is a "qualified" yes. My only problem is with Alan Hartz, the General Sales Manager. Mr Geoff Kelly, Ms Kelley Kelly, and salesman Steve Standridge all tr "qualified" yes. My only problem is with Alan Hartz, the General Sales Manager. Mr Geoff Kelly, Ms Kelley Kelly, and salesman Steve Standridge all treated me with the greatest respect and honesty during the purchase and delivery of the car. I have absolutely no problem with the dealership except what is noted below. I bought the car sight unseen - the car was brought in from another dealership after I was told that it was basically equipped the same as the car I was trading, in other words, the same "trim level". I was very explicit that the only features I did not specifically want were a "sunroof" and a "navigation system". I was very unhappy with the information given me by Alan Hartz. I had asked for a copy of the window sticker to compare features with those on my existing car but was only given a very basic description of the new car features and told that it was comparable to my current car. Upon delivery of the new car, it wasn't immediately apparent that some features I had expected were not included. They were features that weren't immediately noticeable, until you went to use the feature, unless you had done a "fine-tooth comb" inspection for every possible feature, such as: No coin holder No garage door operator control No rear seat heater controls No heated window washer I don't have a problem with what is in/on the car, just what is missing. More

I had the problem of not receiving a "Valet Key" with a new Cadillac vehicle. Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Mot new Cadillac vehicle. Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Motors/Cadillac and eventually I received a key. The ignition switch had to be replaced to work with the key but everything with the "Valet switch/key" system worked properly when they were finished. More

I'm almost 73 years old and have wanted a Cadillac all my life. I recently, through my son-in-law and daughter, have received my ultimate dream. My 2008 CTS, in Hot Lava, was acquired through Kelly Cadillac. life. I recently, through my son-in-law and daughter, have received my ultimate dream. My 2008 CTS, in Hot Lava, was acquired through Kelly Cadillac. As a first time Cadillac owner, what an experience!!!! I have nothing but good things to say about everyone you deal with at this dealership. I highly recommend Kelly Cadillac to anyone looking for their dream car. Again I must say thanks to all at Kelly Cadillac. Wow....what a car!!!! More