Kelly Cadillac

I feel very comfortable taking my SRX in for service! I am always offered a car or transportation to the mall to go shopping. The waiting room for service is very accommodating, clean and well stocked with am always offered a car or transportation to the mall to go shopping. The waiting room for service is very accommodating, clean and well stocked with reading material, High-def TV, drinks and an assortment of Bagles and cream-cheese. The Kelly experience is Great all around! More

THE CUSTOMER SERVICE AND FREINDLINESS OF THE STAFF IS GREAT. THE ONLY PROBLEM I HAVE IS THEIR PRICING ON REPAIRS. THE QUOTES THAT I GET ARE USUALLY ABOUT DOUBLE OF WHAT IT COST ME AT A SMALLER SHOP. NOW GREAT. THE ONLY PROBLEM I HAVE IS THEIR PRICING ON REPAIRS. THE QUOTES THAT I GET ARE USUALLY ABOUT DOUBLE OF WHAT IT COST ME AT A SMALLER SHOP. NOW SOME OF THAT MAY BE JUST THE DIFFERENCE OF OEM PARTS BUT IT SEEMS THAT THEY WORK OFF OF INFLATED PRICES. I USE THE DEALER FOR SERVICES BUT FOR ANY REPAIR I USE A SMALL 3-4 MECHANIC SHOP AND I NORMALLY SAVE OVER HALF THE PRICE. More

Everyone was very friendly and went out of their way to make me a completely satisfied customer. They didn't have the car I wanted in stock but they found one at another dealership and we made the deal the make me a completely satisfied customer. They didn't have the car I wanted in stock but they found one at another dealership and we made the deal the same day. It was great doing business with Kelly Cadillac. Glenn Shaffer More

When I called to make an appt., the voice was very pleasant and knew the answers to my questions, as well as the cost estimate and how soon I could be booked in (the next day). When I arrived with my pleasant and knew the answers to my questions, as well as the cost estimate and how soon I could be booked in (the next day). When I arrived with my car, I was waarmly greeted and personally shown the waiting room. In a half hour the man came in to tell me it was a simple repair and it was all done, that the car was now in the wash line. When my car was returned to me it was very clean, even the wheel spokes which had been very dirty. They warmly waved goodbye to me. And the cost was $20 under the estimate! I had never been to Kelly before, but i am sold. More

There attention to detail and customer service is second to none. This dealership is very impressive inside and out and the people are very nice. Buying a vehicle is a nerve racking experiance but with peo to none. This dealership is very impressive inside and out and the people are very nice. Buying a vehicle is a nerve racking experiance but with people like Kelly Cadillac it turned out to be a really good day. When you hear there is nothing like a Cadillac "it's true".. More

Wow, in todays world it is hard to believe a buisness remembers customer service is important and really does matter. Kelly Cadillac is extremly friendly and attentive to the customer. I had an excelle remembers customer service is important and really does matter. Kelly Cadillac is extremly friendly and attentive to the customer. I had an excellent experience at this dealership and would highly recomend Kelly Cadillac. More

Mark resolved bothersome and puzzling vibration in car. One of four tires replaced two months earlier (by a tire dealer)was not seeded correctly...even after I had taken the car back to the tire dealer a s One of four tires replaced two months earlier (by a tire dealer)was not seeded correctly...even after I had taken the car back to the tire dealer a second time for the vibration. As soon as the tire was removed and mounted correctly, my SAAB ride was as smooth as ever. THANK YOU! More

I have to say a HUGE thank you for the wonderful group at Kelly Cadillac. Michelle our salesperson was knowledgeable and very fun to work with. She knew a lot about the company and product she represented. M Kelly Cadillac. Michelle our salesperson was knowledgeable and very fun to work with. She knew a lot about the company and product she represented. Michelle Russell did a wonderful job! We loved this experience and can't wait to recommend Kelly Cadillac to our friends and family. More

Thank you to Marc Gagliardi and Sarah for finding my DREAM CAR. I had called Kelly Cadillac and asked if he would find a WHITE SRX with navigation for me. To say that Marc works with you, is an understa DREAM CAR. I had called Kelly Cadillac and asked if he would find a WHITE SRX with navigation for me. To say that Marc works with you, is an understatement. He goes above and beyond.It's more then just selling a car, it's about his sincere desire to make sure you are completely satisfied. I LOVE LOVE MY CAR!!!! Thank you to everyone at Kelly. I look forward to being part of the Kelly Cadillac family. Esther More

I have been having my 2006 Cadillac DTS serviced at Kelly Cadillac Saab since it was new. They have always been courteous and helpful starting with their assistance to my son who purchased the car for us fro Cadillac Saab since it was new. They have always been courteous and helpful starting with their assistance to my son who purchased the car for us from Houston, TX. Recently I had a problem with the tire pressure monitoring system. Craig realized that there was and upgrade and offered to install it as a Good Will effort since I had just gone over the warranty mileage. Everyone, and especially Craig, make you feel like one of the family from the bagels and coffee in the waiting room to their warm greeting and concern for your time. And they are technically savvy. Although my warranty has run out, I will probably continue making the long drive to Kelly Cadillac Saab to continue to experience this superior service. More