Kelly Cadillac

THIS WAS A TELEPHONE TRANSACTION OF AN AUTO THAT I SAW ADVERTISED ON EBAY. SINCE THIS WAS A LONG DISTANCE PURCHASE, I AM IN ALABAMA AND THE CAR IN PENNSYLVANIA, I HAD TO RELY ON THE SALESMAN FOR AN ACC ADVERTISED ON EBAY. SINCE THIS WAS A LONG DISTANCE PURCHASE, I AM IN ALABAMA AND THE CAR IN PENNSYLVANIA, I HAD TO RELY ON THE SALESMAN FOR AN ACCURATE DESCRIPTION AND TO HANDLE DETAILS AS WELL AS ARRANGE SHIPPING. I HAVE NEVER BEEN TO THE DEALERSHIP CONSEQUENTLY THIS RATING IS BASED ON MY POSITIVE TELEPHONE ASSOCIATION WITH MARC AND GLENN DAVIS, BUSINESS MANAGER. More

Great new car buying experience. Everyone I had contact with was extremely friendly and helpful. No high pressure sales tactics. I had an outstanding experience purchasing my new Cadillac. with was extremely friendly and helpful. No high pressure sales tactics. I had an outstanding experience purchasing my new Cadillac. More

Just a good experience. No high pressure sell these guys let their qulaity of service do the talking for them. Would defintiely come back here and recommend to others! They went beyond the norm to ensure we let their qulaity of service do the talking for them. Would defintiely come back here and recommend to others! They went beyond the norm to ensure we were happy in EVERY facet of the sale. Their facilities are clean and they take care of their customers right down to the bagels and sandwiches in the waiting room!! More

Well, I am usually skeptical of auto dealerships and more/less expect to be disappointed. However,this was one of the best--no--THE BEST--experience with a car dealer I've ever experienced. First o more/less expect to be disappointed. However,this was one of the best--no--THE BEST--experience with a car dealer I've ever experienced. First of all, I live in Colorado. I have a car that we keep out east which we use in conjunction with a summer home we have in Maine. When we were in Florida last month, I contacted the dealership about a Saab (used, Certified) that they had for sale. I told Howard that I had a car that I wanted to trade in on the Saab. I described the car to the best of my ability and he got me a quote on what they'd give me on a trade. We agreed on a deal on the phone. I returned home to Colorado, then ended up having to fly to Boston, drive the car down to Lancaster, and finish the deal. I was concerned that they would 'change the deal' once I showed up from far away, when I had few options and they had all the leverage. But they did not attempt to do anything to revisit the deal we had agreed to. They honored everything that they had agreed to. I probably expected less. I grew up in business believing that 'a person's word is their bond'. Kelly Cadillac-Saab lived up to that 'platitude' and then some. In addition to honoring every word that Howard communicated to me, everybody was also so xxxx nice. I would buy from these folks again, and again...with complete confidence. I just wish I lived a little closer to Lancaster. More

I just purchased a 2008 Cadillac CTS from Kelly Cadillac Saab in Lancaster, PA. This is the fourth automobile I have purchased from a Geoff Kelly dealership. The current salesperson (Howard) and previous Saab in Lancaster, PA. This is the fourth automobile I have purchased from a Geoff Kelly dealership. The current salesperson (Howard) and previous salesperson (Jason) were very friendly, knowledgeable, and customer focused and were not pushy. Geoff's dealerships have been very accommodating. Kelly Cadillac Saab offered to pick up and drop off my current purchase for service even though I live 65 miles from the dealership and to make additional cosmetic changes to the car I noticed after the deal was completed. The purchase from Kelly Cadillac Saab was a pleasant, low stress experience and I would not hesitate to purchase from them again or recommend them to others. That is why I gave a 5 rating to this dealership experience. More

Pleasant experience with Kelly and all the members of the company. Couldn't have been any better as far as I am concerned. Michelle was very good and tried to answer or get me the answers to any questions company. Couldn't have been any better as far as I am concerned. Michelle was very good and tried to answer or get me the answers to any questions that I had. They did give me what i expected from a dealership. Wanted to thank all and hope to continue a great relationship. More

Marc by far gave me my best experiance yet in car buying! He went above and beyond what I have ever experianced.The car is a 2008 xxx and we love it.The Kelly dealership is 2nd to none. I would highly recomm He went above and beyond what I have ever experianced.The car is a 2008 xxx and we love it.The Kelly dealership is 2nd to none. I would highly recommend this dealership to everyone I know.The service dept had the car ready for pick-up on time as they promised. Even the owner was involved and addressed my wife and I on a first name basis. Guy's keep up the great work and I will be back again!! Thanks, John More

I would highly recommend this company to anyone. An outstanding crew that showed great customer service on all levels. Marc was especially helpful and willing o answer any questions that I had and wil outstanding crew that showed great customer service on all levels. Marc was especially helpful and willing o answer any questions that I had and willing to go the extra mile to make my experience with Kelly Cadillac a positive one. I will be utilizing Kelly Cadillac again in the future first and foremost for any vehicle purchase's. More

This was absolutely the best car buying experience I have ever had, Michelle was extremely friendly, did not push additional items, the entire purchase was done remotely which worried me but she made the tra ever had, Michelle was extremely friendly, did not push additional items, the entire purchase was done remotely which worried me but she made the transition as easy as possible and even worked out issues for me with third parties like XM after the purchase was complete. If I am ever going to purchase another Cadillac or Saab, I will definitely check Kelly first! More

I purchased a 2011 CTS-V Black Diamond Edition sedan on March 26. My wife and I had gone to look at the sedan on the day prior, and I had an idea what I wanted for my trade and how much money I would add March 26. My wife and I had gone to look at the sedan on the day prior, and I had an idea what I wanted for my trade and how much money I would add to purchase the vehicle. The final figure I was given at the dealership was just about what I wanted to pay. Went back the next day and asked about a wheel option, and they offered it to me at no additional cost. I told them I would buy the vehicle and left my car for the wheel change. The dealership drove me home and later picked me up when my new car was ready. While I was at home, the Dealership Owner, Mr. Kelly called me and said he had found another rebate I was entitled to which brought the vehicle price to what I wanted to pay from the start. How many dealerships would offer additional savings AFTER the deal is final? Kelly Cadillac will. This is why my family will always buy our vehicles from Kelly Cadillac. Michelle Russell was my sales consultant and did a fantastic job. More