Kelly Cadillac

OUR EXPERIENCE AT THE KELLY DEALERSHIP FAR EXCEEDED OUR EXPECTATIONS,DUE IN PART TO OUR SALESMAN MARC GAGLIARDI. WE HAD 3WKS PRIOR PURCHASED A VEHICLE FROM ANOTHER DEALERSHIP THAT AFTERWARDS REALIZED I SIM EXPECTATIONS,DUE IN PART TO OUR SALESMAN MARC GAGLIARDI. WE HAD 3WKS PRIOR PURCHASED A VEHICLE FROM ANOTHER DEALERSHIP THAT AFTERWARDS REALIZED I SIMPLY HATED. I CONTACTED KELLY AND ASK TO SPEAK WITH A USED CAR SALESMAN. MARC CAME TO THE PHONE AND I EXPLAINED TO HIM MY DILEMNA. NOT PROMISING ANYTHING, HE SUGGESTED WE COME INTO THE DEALERSHIP. AS A RESULT OF HIS EFFORT WE WERE ABLE TO GET OUT OF THE PREVIOUS CAR INTO A REAL "HEAD TURNING" CAR. WE SUFFERED A MINIMAL AMOUNT OF FINANCIAL HARDSHIP DUE TO THE TRADE-IN ALLOWANCE GIVEN ON A CAR THAT WAS INITIALLY OVER-PRICED. JUST GOES TO SHOW NOT ALL CAR DEALERSHIPS ARE COMMISSION DRIVEN. KELLY PUTS CUSTOMER SATISFACTION FIRST AND FOREMOST. GRATEFULLY, SAM /ANGELA EDWARDS More

Been to a lot of Cadillac dealers in New Jersey, we were not happy at all. Made a 3hr trip to Kelly Cadillac and all I can say is we will make that trip when it's time for the next CTS Thank you so much not happy at all. Made a 3hr trip to Kelly Cadillac and all I can say is we will make that trip when it's time for the next CTS Thank you so much George and Carol More

Very Good Dealership!!!! Very Helpful, and customer Friendly. Would buy from them anytime. I highly recommend this dealership to anyone looking to buy a vehicle. Thanks for your excellent service . M Friendly. Would buy from them anytime. I highly recommend this dealership to anyone looking to buy a vehicle. Thanks for your excellent service . Mr. Calvin Byrd. More

I bought my Honda long distance (I live in Franklin, TN) and I could not have wished for a better experience than the one I had with Kelly Cadillac Saab in Lancaster, Pennsylvania. Julie Gardner handled my and I could not have wished for a better experience than the one I had with Kelly Cadillac Saab in Lancaster, Pennsylvania. Julie Gardner handled my transaction and she was truly knowledgeable, helpful and made the experience all around wonderful. I would definitely recommend this company to anyone who is interested in buying their vehicle out of state. More

The overall experience with Kelly Cadillac Sabb was a great one. I had done some research on-line before I went to the site so we knew what we were looking for. Marc was very friendly and provided us w great one. I had done some research on-line before I went to the site so we knew what we were looking for. Marc was very friendly and provided us with all of the information that we needed and answered all of our questions. We were trading in a vehicle and I was pleasantly suprised by the initial trade in value that they gave us for our vehicle. I had been to another dealership and what they offered was not even close to what I thought we should get based on the research I had done. This made we very upset and I will not work with them in the future. Kelly was nothing like the previous dealership. I would recommend anyone to work with Marc and Kelly in the future. Thank you Kelly for making our car buying experience a great one. More

Julie is very knowledgeable/helpful & friendly concerning Saab autos.We would surely buy from kelly again. The only thing that would be better is Kelly could be closer to lebanon concerning Saab autos.We would surely buy from kelly again. The only thing that would be better is Kelly could be closer to lebanon More

When my wife and I found out that we were expecting our 3rd child, I realized that I would have to trade in my beloved Prius, and the hunt for a minivan was on. After checking out several other vehicles at 3rd child, I realized that I would have to trade in my beloved Prius, and the hunt for a minivan was on. After checking out several other vehicles at other dealers, our search lead us to Kelly. We stopped in to look at a Toyota Sienna that we had seen online. Michelle was quick to greet us, and made us feel at home. The van was in great condition, and for a great price. However, the front passenger seat was replaced with a handicap accessible seat to accommodate the previous owner. While this would be a great feature for some buyers, it would have been a hindrance to us. The seat took up a lot of room, and required the front center console to be mounted in the middle of the van. Michelle was very helpful, and contacted the previous owners to see if they still had the factory seat. They did, and were kind enough to return it. Kelly was able to install the factory seat, and move the console back to the original location! After everything with the seat had been taken care of, we thought that we were in the clear. However, on the day that we were to trade in our Prius, I was headed to work, and some pulled out, and hit the side of my car. Although the damage was not severe, it was still very frustrating, as I was sure that the deal with Kelly would be off. Immediately after working with the police to fill out the accident report, and after working with our insurance companies, I headed into Kelly to let them know what was going on. Geoff was kind enough to work with me, and still honor my trade at full value!!! The other driver claimed liability, and I was able to work with the insurance company to get the vehicle into a body shop, and still complete the deal on the same night as originally planned!! Geoff, Michelle, Glenn, and everyone at Kelly really went out of their way to help us out!!! I've worked with a lot of other dealerships in the past, and have never been treated so kindly!! A big thank you to everyone, and I will definitely be coming back to Kelly when it's time to buy again. More

The 2008 Cadillac DTS had some problems which were satisfactorily resolved by the names indicated. Service was timely and effective. A loaner was delivered when the auto was picked up at our home. Com satisfactorily resolved by the names indicated. Service was timely and effective. A loaner was delivered when the auto was picked up at our home. Completely satisfied. Steve & Gail Ogurcak Lebanon, Pa. More

I had car problems while on vacation. I truly appreciated all of Graham's attention and help in getting this problem with my car resolved. appreciated all of Graham's attention and help in getting this problem with my car resolved. More

Very good experience with these folks. I/we came from Lewes, De. to buy. This is a very professional group of people who care about their customers. They went the extra mile to get us the exact car we wa Lewes, De. to buy. This is a very professional group of people who care about their customers. They went the extra mile to get us the exact car we wanted!!!!! Could have gone to Salisbury Md. 2 hours closer to home, but Courtesy Cadillac was VERY unprofessional....would not recommend wasting time visiting that dealership..... More