Kelly Cadillac

My engine light had been on for a while, which I checked on and found the part that was probably the problem but decided to test it first rather than replace it right away. (secondary air injection check va on and found the part that was probably the problem but decided to test it first rather than replace it right away. (secondary air injection check valve, the system still worked fine and did not look so bad, that waiting a little would do any damage) I little later I started to encounter a different problem with the engine and decided to bring the car in, while 1000 miles away from my home. I told the staff about the problem and checking the valve before and that I knew this was at least one error code. They decided to replace the valve and blamed the problems I had on it. It sounded plausible, yet did not solve the problem. When I called in, they told me that while test driving the car it ran the way it should. Yet I dont believe that it is normal for a turbo to stammer whenever it is used. In fact I know that other premium cars such as Audi and Mercedes do not do this. In the end I payed over 300 dollars for a part openly attached with 2 screws, which costs 90 dollars and had the same problems as before. Since Kelly Saab says the messed up way my car drives now is the way it should I would say hands off Saab if they are right, or rather hands off Kelly Saab and their "premium service". Or is it just premium pricing they offer? More

Great service, very responsive to all questions and requests, knowledgable about the product and friendly. I was very impressed with the whole experience. I would recommend Kelly Cadillac to others. requests, knowledgable about the product and friendly. I was very impressed with the whole experience. I would recommend Kelly Cadillac to others. I would like to especially thank Julie Gardner my sales person for all her work in putting together this deal. More

Everyone at Kelly Cadillac was great to work with - Michelle, Allen, Glenn, and Mr. Kelly. They were helpful, super friendly, and very fair to deal with. It was a pleasurable car-buying experience, t Michelle, Allen, Glenn, and Mr. Kelly. They were helpful, super friendly, and very fair to deal with. It was a pleasurable car-buying experience, they easily exceeded my expectations. I would not hesitate to recommend Kelly Cadillac/Saab to family and friends. Thanks everyone! More

Experience with Julie G was absolutely exceptional. I cannot say enough about how friendly, knowledgeable and professional she was in all aspects of our purchase. Even though we were meeting for the firs cannot say enough about how friendly, knowledgeable and professional she was in all aspects of our purchase. Even though we were meeting for the first time she acted like we were her most important customer and did everything she could to make us feel at home and welcome. It was truly a wonderful experience and even though the dealership is almost 100 miles away from our home, I will not hesitate to reach out to them and her when our next vehicle need arises. Thank you Julie. More

I am very pleased with the work done by Julie Gardner, saleperson, to provide the vehicle of my choice, with the desired equipment and in the desired price range as specified to her. saleperson, to provide the vehicle of my choice, with the desired equipment and in the desired price range as specified to her. More

Marc Gagliardi and the team at Kelly Cadillac-Saab made this car buying experience a great one to remember. Marc was very welcoming and pleasant from the first phone conversation right through the signing this car buying experience a great one to remember. Marc was very welcoming and pleasant from the first phone conversation right through the signing of paperwork. Marc had a no pressure sales approach that is extermely rare with car buying, and that is what made Marc by far the best salesperson that I have ever conducted business with. Mr. Gagliardi I wish you the very best in your career and I look forward to my next purchase with you and your awesome team at Kelly Cadillac-Saab. Thanks for EVERYTHING!! More

I bought my 2006 Saab from this dealer. My car was making some unusal noies. I called and was told to bring my car in for a review. I was given the owners demo car to use while mine was checked out. making some unusal noies. I called and was told to bring my car in for a review. I was given the owners demo car to use while mine was checked out. The servcie manager , who was terrific in his own right, kept me informed as to what needed to be done and the cost. I was totally confident in everything that needed to be repaired and now my car is running as great as wheen I drove it off th lot 5 years ago. I will most defintely be bringing my car back for service as well as buying my next vehicle from Kelly Cadillac/Saab. Their service profile is unsurpassed. More

Had an emergency with my cadillac many miles from home.pulled in to Kelly 7:00 P.M.Stressed out.Service dept closed.I first met Allen, Who was most courteous.He then referred me to Michelle,She wrote home.pulled in to Kelly 7:00 P.M.Stressed out.Service dept closed.I first met Allen, Who was most courteous.He then referred me to Michelle,She wrote up the service order,gave me service mgr.Graham's card,and saw to it that my wife and I got to our motel that night.Next morning spoke to Graham asked if any way possible to get my car fixed as I needed to be in Cape May N.J. that afternoon for a wedding. Car was repaired bad tire replaced at very reasonable price and we were on our way by 11:00 a.m. This is a dealer ship that obviously cares about people which reflects greatly on the owner and management.I would feel very good about making my next auto purchase here. Tom Natale More

Marc and his team were excellent to work with and fulfilled each and every promise they made. I would recommend working with his team on a used car or new car purchase!!! fulfilled each and every promise they made. I would recommend working with his team on a used car or new car purchase!!! More

Everyone we came in contact with was terrific. Customer service was excellent!! They went over and above what we have experienced with other dealers we have delt with in the past. We would highly recommen service was excellent!! They went over and above what we have experienced with other dealers we have delt with in the past. We would highly recommend this dealership and our saleswoman Michelle. More