Kelly Cadillac

A+++ I SEARCHED FOR AND VISITED MANY DEALERS , ALL A+++ I SEARCHED FOR AND VISITED MANY DEALERS , ALL WERE GOOD AND VERY HELPFULL . MY SEARCH STOPPED WHEN I CONTACTED KELLY CATILLAC SAAB OF LANCAST A+++ I SEARCHED FOR AND VISITED MANY DEALERS , ALL WERE GOOD AND VERY HELPFULL . MY SEARCH STOPPED WHEN I CONTACTED KELLY CATILLAC SAAB OF LANCASTER PA.. FROM THE BEGINNING THE SALES TEAM ANSWERED ALL MY CONERNS AND ISSUES. THEY WERE MORE THAN FARE ON MY TRADE INS. AND THEIR STAFF ARE OF THE HIGHEST CALIBER, OFFERING ME THE TIME AND SPACE TO FULLY UNDERSTAND MY NEEDS AND CONCERNS WITHOUT HOVERING OVER ME AS I FOUND AT SOME DEALERS. A NO PRESURE BUYING EXPERIENCE IS RARE WHEN BUYING AN AUTO. AND I'VE PURCHASED A FEW. I DON'T KNOW QUITE HOW TO END THIS BECAUSE I'M COMPLETELY SATISFIED WITH KELLY CATILLAC. I GUESS I COULD END IT THIS WAY... I DROVE OVER 80 MILES TO BUY THIS CAR FROM KELLY CATILLAC AS AN ADDED NOTE WHEN I MENTIONED I WAS A VETERAN THEY WENT THE EXTRA MILE , YOU WILL FEEL COMFORTABLE PURCHASING FROM THIS DEALERSHIP. THANKS AGAIN .... SINCERELY N.Paul Introcaso More

This is by far the best experience we have ever had when purchasing or leasing a new car! Marc met us at the door when we arrived, introduced us to Mr. Kelly and the rest of the team that was in the showroo purchasing or leasing a new car! Marc met us at the door when we arrived, introduced us to Mr. Kelly and the rest of the team that was in the showroom (which by the way is immaculate), everyone greeted us with a genuine smile. The car I wanted had to be trucked in so when we returned the next week we had that same friendly greeting and Marc went over everything with us in detail. Mr. Kelly stopped by to say Hello also. Sarah went through all of the paperwork in detail and very quickly. Then it was time to go say Hello to my beautiful new Crystal Red Cadillac Coupe, where Marc again explained all of the features in detail and answered any questions I had. Superb job!! Just to show how amazing this dealership is my husband decided to have them detail his Chevy Silverado and I wanted to have the simonizing done on my Cadillac. Not only did the dealership pick up my car for the service they also picked up my husband's truck for the detailing and returned them both to us. This is truly above and beyond anything we have ever experienced before! Being a Cadillac owner since 2008 I don't ever see myself driving anything other than a Cadillac or dealing with anyone other than Kelly Cadillac in the future. Thanks to Kelly Cadillac & Marc Gagliardi!! More

When we walked into Kelly Cadillac and Saab we were greeted with many smiling faces. All staff were very informative and willing to help, yet not once did we feel pressured. Everyone was patient and un greeted with many smiling faces. All staff were very informative and willing to help, yet not once did we feel pressured. Everyone was patient and understanding. More

Buying a car from Kelly Cadillac was a positive experience and we would recommend this dealership. When we arrived at the dealership we were greeted by Michelle Russell who was professional, frien experience and we would recommend this dealership. When we arrived at the dealership we were greeted by Michelle Russell who was professional, friendly and knowledgeable. We did not feel the sales pressure that you experience at other dealerships. Michelle answered all the questions we had about the 2012 Cadillac SRX and made us feel at home. When we went inside the showroom, we were met by the owner, Goeff Kelly. We found him to be a very hands-on owner and genuinely interested in customer satisfaction as was Michelle. Although the vehicle we were interested in was sold, Goeff Kelly and the Kelly Cadillac team located the car at another dealership and the sale was made. We drove home in our new 2012 SRX the following week. Since the purchase, we have been contacted by Michelle to make sure we were satisfied and check if we had any questions or concerns. Everyone at team Kelly Cadillac made this purchase most enjoyable. More

First purchase from Marc and Kelly. Marc was detailed in his proposal for the purchase of the CTS; and helpfl in explaining the details of the car to my wife. Upon delivery he gave an excellent presentatio his proposal for the purchase of the CTS; and helpfl in explaining the details of the car to my wife. Upon delivery he gave an excellent presentation of the car's operation and offered a continuing education oppurtunity to my wife as needed. Hope to deal with him again. Follow up by Kelly Kelly made my wife very happy. More

I have purchased 6 Cadillacs from Kelly, both new and used. I can honestly say that I have received the best deals and the best service imaginable. Cadillac makes great cars, but it's the people at Kel used. I can honestly say that I have received the best deals and the best service imaginable. Cadillac makes great cars, but it's the people at Kelly that keep me coming back. More

Outstanding customer service. Marc stayed in touch with me continuously on what was available. We worked out a deal that was very fair I thought for both sides. When we arrived at the dealership we were gr me continuously on what was available. We worked out a deal that was very fair I thought for both sides. When we arrived at the dealership we were greeted by the owner Geoff Kelly, who went out of his way to say hello and made us feel the pride of ownership of a new Cadillac. When it was time to complete the paperwork Michelle had everything organized and waiting for us. I would recommend this salesman and dealership to anyone searching for a Cadillac. We have recieved several calls after taking ownership to inquire if we had any questions on operating any of the accessories, or if there was anything else they could do for us. The service maintenance plan is incredible as well. This was an enjoyable experience. I have worked in the customer service industry for nearly 40 years so I know what good service looks like and this experience exceeded expectations. More

Buying my car was a wonderful experience! Everyone was so friendly, took their time, and answered all our questions. My husband and I are very pleased with the overall experience at Kelly! so friendly, took their time, and answered all our questions. My husband and I are very pleased with the overall experience at Kelly! More

i was treated with the upmost respect from the moment i met howard solodky.he really took the time to explain everything.from the car to filling out the paperwork.the owner geoff kelly introduced himself met howard solodky.he really took the time to explain everything.from the car to filling out the paperwork.the owner geoff kelly introduced himself . we offered anythi ng we wanted to drink. i can not stress enough the level of friendlyness that was shown to me while i was at kelly cadillac.this is the 2nd car i bought there n was treated very very well both times.. very friendly n very professional. i will recommend kelly cadillac to any friends or family lookin into a new or used car. More

I can't say enough good things about my experience with Kelly Cadillac and especially my sales person, Julie Gardner. I purchased a 2008 Jeep Wrangler. I live 3 hours from there, and found the vehicle on Kelly Cadillac and especially my sales person, Julie Gardner. I purchased a 2008 Jeep Wrangler. I live 3 hours from there, and found the vehicle online. I called, and she was able to work out all the details over the phone, so when I came in to purchase it was simple and quick. She was thorough and knowledgable about the specifics of the vehicle. After I got home, I realized there was an issue with the soft top that came with the vehicle, which made it unusable. Julie quickly resolved the issue to my satisfaction by ordering me a new top from a local dealer and shipping it directly to me. She was quick to respond to all emails and phone calls. I would definately recommend this dealership to anyone. They are not only there for you during the purchase of your vehicle, but also after should a problem arise. I couldn't be happier. More