Kelly Cadillac

Kelly Cadillac has been my Cadillac service dealer for the past seven years since moving to Lancaster, PA. I recently purchased/leased a 2013 XTS which will be my 12th Cadillac over the past 27 years. the past seven years since moving to Lancaster, PA. I recently purchased/leased a 2013 XTS which will be my 12th Cadillac over the past 27 years. Kelly Cadillac was the selling dealer and I know of no better experience. All persons listed above were most courteous and professional from new car order to delivery. I cannot recommend them too highly More

the show room was awesome,everyone was very friendy . i was greeted as soon as i walked in ther door.i was shown where i could have coffe and introduced to the entire team was greeted as soon as i walked in ther door.i was shown where i could have coffe and introduced to the entire team More

Howard was very professional, knowledgeable and much more. He took his time and made sure i understood everything there was to know. He showed me all the workings of my new car, while also suggesting to more. He took his time and made sure i understood everything there was to know. He showed me all the workings of my new car, while also suggesting to me what packages i should put on my car. i will send everyone i know looking for a Caddy to Kelly Cadillac as my whole experience with them was over the top. from Howard to the finance guy to Mr. Kelly himself. They made it a very personal process, as if they've known me all my life. Kelly Cadillac is the best place to buy a car . they make you feel like you are part of the Kelly family. More

Great expirience. Howard was great . I visited the bmw and mercedes car dealers the same day and i was very upset that no sales person came to help me. But as soon i got to kelly cadillac Howard was ther and mercedes car dealers the same day and i was very upset that no sales person came to help me. But as soon i got to kelly cadillac Howard was there to help me and my wife. I got a car that same day, Howard took the time to answer all my questions. I really recomend this dealer the service is great. Im a customer for life More

I was looking for a very specific car, color, year, and options and was not going to settle for anything else. I appreciate that Howard kept my information on file and only contacted me when something tha options and was not going to settle for anything else. I appreciate that Howard kept my information on file and only contacted me when something that fit my criteria came in. Even though it took over a year I feel confident that I purchased just the "right" car. In the past other salesmen I worked with tried to show me cars that were of no interest to me in an attempt to make a sale. I found this bothersome and a waste of my time. I'm glad Howard really listened to me and respected my wishes. More

I gave Kelly Cadillac this rating because everybody really worked hard at getting me the best price for the car that i sought out for. Everybody was really friendly and the service was great. They just really worked hard at getting me the best price for the car that i sought out for. Everybody was really friendly and the service was great. They just got a life time customer. More

Kelly Cadillac provides excellent customer service and we love the concierge service. They go out of their way to be sure you are completely satisfied. Definitely will do business with again in the future. love the concierge service. They go out of their way to be sure you are completely satisfied. Definitely will do business with again in the future. No one does customer service like Kelly Cadillac More

From the moment my wife and I arrived everyone we talked to from the owner to his wife to the sales person to the manager were better than I expected even though they came highly recommended. By better I me to from the owner to his wife to the sales person to the manager were better than I expected even though they came highly recommended. By better I mean knowledgable, friendly, sincere and easy to talk to. We could tell that they are genuine and not just putting on a show. I will go back there again for my next car. More

I was most impressed by the fact that although this was the first car I purchased from Kelly Cadillac, Everyone that I encountered made me feel like I had purchased numerous vehicles from them. Therefore I the first car I purchased from Kelly Cadillac, Everyone that I encountered made me feel like I had purchased numerous vehicles from them. Therefore I felt like they wanted to make sure that I would become a repeat customer. More

We were very impressed with Marc Gagliardi. He listened to our inquries about the new ATS. Even thought they didn't have one at the dealership, he called when it came in for us to test drive. Bear in min to our inquries about the new ATS. Even thought they didn't have one at the dealership, he called when it came in for us to test drive. Bear in mind there are two Cadillac dealerships closer to our home, but a friend recommended Kelly. Now I see why. We went for the test drive and we very impressed with Marc's knowledge and no pressure sales. How refreshing! We looked at a different model and it was love at first site. We could agree on numbers and took delivery. Anyone that knows me, would say I am a very hard sale, but we loved the way Kelly handles their customers. More