Kelly BMW

This was my first visit for service at Kelly, I have been going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front wheel bearing replaced. Zac was very good at listening to my concern, and indeed the wheel bearing was the issue creating a humming noise. Zac was good at keeping me informed and the work was completed on time and the checkout was quick. Kelly is my new place for service. More

My BMW was overheating and making squealing noise. I was lied to and conned into paying $7000 to do everything except fix the overheating problem it was needing a water pump after they got the $7000 t I was lied to and conned into paying $7000 to do everything except fix the overheating problem it was needing a water pump after they got the $7000 they told me what the problem was and then tried to deny that I didn’t already tell them that was the problem when found out I told them they act like it was my fault. I asked the man to fix certain things he refused unless I had something else fixed first that had nothing to do with the problem. My car ran when I got it there other than the battery being dead all that needed was a jump from sitting , it started up before I took it there. It’s worse now and they’re making me tow it out. The place is a complete scam and needs to be torn down. I’m sure someone will have a lawsuit on them soon. More

Although vehicle was maintained as scheduled, the experience of working with Kelly BMW service advisor Matt's was strange, unpleasant and at times unprofessional. When we arrived on time to our first experience of working with Kelly BMW service advisor Matt's was strange, unpleasant and at times unprofessional. When we arrived on time to our first appointment for my X5 and approached his desk, he kept staring at his monitor, pretending not noticing us for good 2 minutes and eventually awkwardly directed us to customers' waiting area. The same happened when we came to drop off our loaner. This time he stood and looked at his colleague's computer while ignoring the presence of me right in front of him for good 5 minutes. I had to go ahead and find someone else walking by to assist us. Another one and the most frustrating experience was when he negatively responded to my request to address software upgrade issue by declaring that my CPO coverage has expired about a week ago and now has to be paid for. I reminded him that I requested to assist me with that during my coverage period as well and he ignored and provided excuse that all X5s of that year have that issue and they won't be able to help. Maybe it was just my experience with Matt but he was extremely arrogant defensive and unwilling to help. More

Gordon Rhea is a service writer at Kelly BMW. Due to his knowledge, professionalism, and character, my husband and I return year after year. Due to his knowledge, professionalism, and character, my husband and I return year after year. More

I brought my BMW in for its first service visit. First class all the way. Very professional. Lots of communication before, during, and after. They have a wonderful shuttle service that took us t First class all the way. Very professional. Lots of communication before, during, and after. They have a wonderful shuttle service that took us to the mall for a few hours and then brought us back. I even received a video from the technician updating me while they worked on it. Matthew kept in touch with me the entire time, and even checked in a couple days later. So nice working with an establishment that is so professional and is so good at what they do. More

If you need to have your BMW repaired or serviced in the Columbus, OH area, you should definitely go to Kelly BMW! I highly recommend Service Advisor: Matt Hatcher. I have an older BMW that needed signifi Columbus, OH area, you should definitely go to Kelly BMW! I highly recommend Service Advisor: Matt Hatcher. I have an older BMW that needed significant repair and their technicians provided me with a video of their evaluation "under the hood" as well as a detailed listing of what needed to be done and items recommended but optional. I could not be happier with their customer service, speed of service and going above and beyond to treat me as though I had purchased my BMW from Kelly. When I decided to buy a new BMW, I will definitely buy from Kelly! More

I have been a client of Kelly BMW for 5 years now. The service Department (Gordon, Nate, Mark) are commited to delivering the best client experience. We are a two BMW household and trust all of our servic service Department (Gordon, Nate, Mark) are commited to delivering the best client experience. We are a two BMW household and trust all of our service needs to the Kelly BMW team ! More

Superior Service Department Professionals Gordon Rhea of the Service Department was fantastic in scheduling a service appointment and securing a loaner vehicle for me when my car exhibited eng Gordon Rhea of the Service Department was fantastic in scheduling a service appointment and securing a loaner vehicle for me when my car exhibited engine troubles and failed to accelerate appropriately. Gordon is knowledgeable and organized and is the epitome of what an exceptional service professional stands for. Thank you, Gordon and Kelly BMW. More

Kelly service dept I have been buying cars from Kelly for 18 years now and I rate their service department as number one. Their finance director, sales staff are great b I have been buying cars from Kelly for 18 years now and I rate their service department as number one. Their finance director, sales staff are great but thr service department is awesome. More

30 years I’ve been going to Kelly Bmw, since 1988 Honest, willing to go the distance to help customer understand what’s needed to be done. Very knowledgable and professional as well as courteous. Honest, willing to go the distance to help customer understand what’s needed to be done. Very knowledgable and professional as well as courteous. Work almost always done on time. Provides courtesy’s vehicles. Excellent waiting area atmosphere , food, berate and tv. More