Kelley Chevrolet - Service Center

Prompt, courteous service. Always offer a ride home if needed. Work done is explained. Nice waiting area. Always offer a ride home if needed. Work done is explained. Nice waiting area. More

When you fix a car the mechanic that is assign to the vehicle should test drive the vehicle before giving the vehicle to the owner. vehicle should test drive the vehicle before giving the vehicle to the owner. More

I was very disappointed to learn that I had to pay for a second key fob. I was not told by anyone that two key fobs were required for programming, at a cost of $214 each. I spoke to a manager who asked me w second key fob. I was not told by anyone that two key fobs were required for programming, at a cost of $214 each. I spoke to a manager who asked me who I spoke to and I told him Tim, in parts. The manager said I should’ve talked to service. My question is, how was I supposed to know that? Moving forward, I will never come back to Kelly Chevrolet for service because customer service is not #1. Shame on them for not delivering. It’s obviously not about service, it’s about money. My next communication will be to the CEO. More

Very good service, very polite employees, very knowledgeable service staff and mechanics. Excellent dealership and amenities. I am a happy customer. knowledgeable service staff and mechanics. Excellent dealership and amenities. I am a happy customer. More

Best service and sales around Fort Wayne. Referral to all my friends. We buy all our vehicles and svc there. Referral to all my friends. We buy all our vehicles and svc there. More

Service is never Complete the first time and comminication on what was done and when it will be complete. comminication on what was done and when it will be complete. More

They do great work and it's a great dealership will be going back again going back again More

Will never be back . Been there twice in the last year for oil change and tire rotation made appointments each time last time appointment was for 8:30 am I arrived abou Been there twice in the last year for oil change and tire rotation made appointments each time last time appointment was for 8:30 am I arrived about 8:15 wasn’t completed till 11:00 . i was the first person checked in sitting in the lobby and the last person to leave This has happened both times I’ve been there The dealership I bought it from aren’t open on Saturdays But will make arrangements cause my time is to valued to be sit in your lobby for hours More

Great service, tech showed video of my truck service. After the work was accomplished my bill was actually a lot lower than original estimate. My only complaint was unless I called it was either real lat After the work was accomplished my bill was actually a lot lower than original estimate. My only complaint was unless I called it was either real late in the day or the next day late untill I heard from my service advisor. And that a 2021 Silverado bought from Kelley seems to spend more time in shop than on the road. At 55 years old and having had lots of trucks and cars in my days this one sure seems the worst. More

The service department is outstanding and very pleasant to deal with! I have been buying and servicing my cars there for over 30 years! to deal with! I have been buying and servicing my cars there for over 30 years! More