Kelley Chevrolet

loridollarhide responded

Chuck Kelley greeted us and asked if we had been helped, we replied that we were there for for John Hoffman. Our regular salesman Steve Croy wasn't available but had gone out of his way to make sure someone was taking care of us in his absence. Croy did a great job, however, it was clear, throughout our experience that service of the dealership had taken a backseat due to demand of vehicles, low inventory and surplus of customers. One of the reasons we chose Kelley is because of the service we had received in the past and we believed we would be the exception to what has become the new Normal in customer service and especially in the auto industry recently. Although we walked in a second time with a pre approval, we were not allowed to take the car until "check was in hand." Understandable, but different than before. We were told to come back with the check 2 days later and everything would be ready to go, 10 minutes to sign and then on our way. Instead the finance manager needed to compare information on the BANK CHECK with the loan information and our bank paperwork. Seemed as if they were questioning the validity of the loan, since they were unable to get us financing through the dealership a few days earlier. Although, we had a valid cashier check directly from the bank. As a 22 year old making first purchase without a co- signer, I was very proud of a super low interest rate and my first major purchase and it felt very odd and uncomfortable. I am not saying I will never shop Kelley again, but I left this review for them to understand our experience and allow them the opportunity to adjust, making a customer feel like they are the only customer instead of the attitude of well, if you don't buy this someone else will. I DO NOT Want anyone to be in trouble, I would prefer if Kelley took this review and shared it with their staff and figured out a way to get back to the Premium service all customers are used to.

Kelley Chevrolet responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Emily Hartman/ ehartman@kelleyauto.com

Kelley Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Thank you for your great review,David! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Hi Nikki and thanks for the great feedback! We're very happy that Craig was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

We cannot thank you enough for your wonderful review of Kelley Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Thank you for this wonderful review and rating! We are so happy to see that we provided quality service and helped you find a car that fit your needs! Please let us know if there is anything else we can do for you, we hope to see you again soon! Sincerely, The Kelley Chevy Team!

Kelley Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, The Kelley Chevy Team!