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Kelley Chevrolet

Fort Wayne, IN

4.9
1,040 Reviews
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5220 Value Dr

Fort Wayne, IN

46808

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Showing 1,040 reviews

December 21, 2021

Just bought my second car from Steve Croy at Kelley Chevy. He has been super helpful both times and helped me find the right car for me. If you are looking for a car go ask for Steve! More

by Michael C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen CroyBoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Kelley Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Quebedeaux Buick GMC Team.

November 30, 2021

Purchasing at Kelley Chevy was a really great experience. Craig and the entire group do a great job, all the way from finding the right car to getting a loan for me. I’ll definitely be back! More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Kelley Chevrolet responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Kelley Chevy Team!

November 20, 2021

The staff is very friendly and helpful while covering all aspects of buying a car and leading you through the process, especially if you’re a first time buyer. I didn’t feel pressured into buying my car here More

by eviebutler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen CroyBoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Hill
Nov 20, 2021 -

Kelley Chevrolet responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Kelley Chevy Team!

October 30, 2021

Kelley was great, working with me while I was out of town and getting the best deal. More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Leal
Nov 01, 2021 -

Kelley Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Kelley Chevy Team!

October 30, 2021

Had a great experience at Kelley Chevrolet with Craig Rider! I’ll be sending people in to him soon. More

by Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Kelley Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Kelley Chevy Team!

October 30, 2021

I just bought my second vehicle from Craig at Kelley. Always quick, easy and professional. More

by Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Kelley Chevrolet responded

Thank you for leaving us this great review, Jack. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Kelley Chevy Team!

Nov 01, 2021 -

Kelley Chevrolet responded

Thank you for leaving us this great review, Jack. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Kelley Chevy Team!

October 25, 2021

This is my reply to Kelly Chevy after I realized I was operating with incorrect information provided by Kelly Chevrolet. They gave me a car fax almost identical to the car I bought right down to the milea More

by JD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rosine
Oct 27, 2021 -

Kelley Chevrolet responded

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Emily Hartman/ ehartman@kelleyauto.com

Oct 28, 2021 -

JD responded

I covered most of this with Mike. The issue with the key fob, and the alignment were because your closer or what ever you call the guy who does all the paper work gave me the wrong Car Fax and thats on him. It was for an almost identical car mileage etc all the same. So I spent $40.00 and got my own car fax with the correct vin number. Now my issues are still the chips in the wheel, the grease left on the wheels, the tire pressure sensors, and the lug nut torque. One other thing is the car has never had an oil change at a dealer. So if it was changed it was done somewhere else but the guy that owned the car was a Kelly employee so why not change the oil there? I am learning more about this car a days go by but my first issue now is getting the oil changed. I will be calling tomorrow to try and arrange that.

Oct 28, 2021 -

Kelley Chevrolet responded

JD, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Emily Hartman/ ehartman@kelleyauto.com

Oct 29, 2021 -

JD responded

Ok reaching out, I have an appointment Monday Nov. 1st For an oil change. I will be waiting while they change it since I have few other options. You could tell Walt who I should look up while I am there I will be happy to talk.

October 21, 2021

Another great experience with Kelley!! My purchase couldn't have been more smooth! Thank you! More

by tracio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen CroyBoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Gallogly
Oct 22, 2021 -

Kelley Chevrolet responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Kelley Chevy Team!

October 18, 2021

Chuck and Kevin were excellent. They kept me updated during the entire process. Love my car! More

by degroote4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Kelley Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Kelley Chevy Team!

October 05, 2021

Steve couldn't have been any more helpful. Really made buying a car a great experience. More

by Murf2489
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen CroyBoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Hill
Oct 07, 2021 -

Kelley Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Kelley Chevy Team!

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