Kelley Buick GMC
Bartow, FL
Filter Reviews by Keyword
By Type
Showing 368 reviews
Patient responsive and professional Used car shopping is never fun and even less so when shopping for someone else. Kelley had a vehicle that was of interest and were easy to communicate Used car shopping is never fun and even less so when shopping for someone else. Kelley had a vehicle that was of interest and were easy to communicate with and set up an appointment. Don't much care for the "price subject to trade and financing" catch but we worked around that fairly easily. Malibu was patient with my friend's Mum, extremely efficient, professional and respectful and Tom the most efficient finance guy ever in terms of the buying process! Both were absolutely perfect and i should add in a shout out for Jessica who set everything up for us too. Only slight negative was the Sales Manager - Brandon I believe - specifying while smirking that Malibu could only put 7 gallons of gas in the vehicle. Fortunately the 83 year old lady purchasing didn't hear that but I did - save maybe 5 bucks if that's the kind of person you are but really? More
Dishonest Do not do business with this dealership. They sold me a used car with a terrible paint job that was good enough to purchase the car. However, started Do not do business with this dealership. They sold me a used car with a terrible paint job that was good enough to purchase the car. However, started peeling a week after I purchased the vehicle. They were not willing to do anything to correct the situation and told me not their problem. This company does not stand by their product and once you have purchased the car they want nothing to do with you. Take your business elsewhere. More
Great Job First I would like to thank Doyle for, I especially want to thank Justin for making it happen, I thought this deal would never happen but Justin calle First I would like to thank Doyle for, I especially want to thank Justin for making it happen, I thought this deal would never happen but Justin called me and told me to come and pick up my car, what a job More
The team at Kelley Buick GMC provide a great car buying experience. Customer service is a Priority. I worked with Malibu Gutierrez. He was very accommodating and helpful throughout the entire process. experience. Customer service is a Priority. I worked with Malibu Gutierrez. He was very accommodating and helpful throughout the entire process. More
How car buying can be a pleasurable experience The overall experience working with Kelley Buick GMC was nothing short of fantastic. Mario helped me pick out the truck that fit my needs and helped m The overall experience working with Kelley Buick GMC was nothing short of fantastic. Mario helped me pick out the truck that fit my needs and helped me get a great deal. I then dealt with Adam in the business department who was a very nice and very easy to work with. I was very happy with the whole process and it couldn't have been easier. I would recommend Kelley Buick GMC to anyone, you won't be disappointed. More
**BEST SALESMAN EVER** We had been to 2 different dealerships before being blessed meeting Malibu G. at Kelley Buick/GMC. Malibu was knowledgeable, funny, not pushy and real We had been to 2 different dealerships before being blessed meeting Malibu G. at Kelley Buick/GMC. Malibu was knowledgeable, funny, not pushy and really shows concern for what you want and what your situation is. He had 2 other sets of customers at the same time but not once did he make us feel like we were less important, or keep us waiting for an extra long time. I mean at the other dealerships we wasted 2 & 3 hours and didn't even buy anything. Heck he had us test drive a new Yukon and sold his other 2 customers at the same time and we were out in less than 3 hours signed sealed & delivered.. "Keep up the good work and we will be back" Jackie & Robert Smalls "Customers for Life" More
I bought my GMC truck over phone with Nathan Great experience no problem at all and was delivered to me with all paper work marked for my signature my son has bought 2 trucks from Kelley with no probl experience no problem at all and was delivered to me with all paper work marked for my signature my son has bought 2 trucks from Kelley with no problems. Thanks for such a great deal More
they kept our car three days and didn’t diagnose it correctly. what a waist of time and money getting our car fixed. they refused to repair it and gave us inaccurate information. never again will i tru correctly. what a waist of time and money getting our car fixed. they refused to repair it and gave us inaccurate information. never again will i trust kelley gmc with our vehicle. More
Our Experience with Our Salesman at Kelley Buick Nathan was terrific. Right on from the first handshake. Knowledge of the vehicle, Honesty, and just down to earth about everything. We have been in s Nathan was terrific. Right on from the first handshake. Knowledge of the vehicle, Honesty, and just down to earth about everything. We have been in sales for 45 years and recognized immediately he was a good fit for us.. We love our Yukon Denali and the trade in on 2 cars was a another good fit for us. You will be happy to deal with Nathan..We certainly were. More
If you bring your kids along while shopping, GO HERE! If I could give this dealership 100 stars I would. Hands down, *THE* best car buying experiences I've ever had. After spending weeks with dealers all If I could give this dealership 100 stars I would. Hands down, *THE* best car buying experiences I've ever had. After spending weeks with dealers all over Florida from the panhandle to all along i4, this was the first dealer that understood what it's like car shopping with children. If you have kids, you know what I mean. I've walked away from amazing deals because my kids had reached their limit with waiting in white walled, boring rooms. Not the case here! Angie pulled over a table and gave my 4 and 6 year old an activity kit with coloring pages, crayons, stickers, activity book, and a puzzle. She even went out of her way to find a box of crayons with more choices when she overheard them talking about a broken crayon. Our salesman, George, gave them popcorn and water, and later a cupcake. It was so unbelievably relaxing to buy a car! My kids didn't complain about the long wait AT ALL because of the treatment they received. It took a few hours and they were as happy as could be. As for the actual car buying part, they were straightforward and answered all of our questions. The truck was clean and exactly what my husband had been searching for. George made us feel at ease with the sale and helped negotiate for us. Adam, the closer, was friendly and easy to work with. They went above and beyond every step of the way. I don't think I'll be able to buy anywhere else because it was such a wonderful experience. All the other employees go out of their way to say hello and ask if there's anything they can do for you. More