Kelley Buick GMC

Typical Bait & Switch routine I wish there was an option for a ZERO stars, because that's what this dealership deserves. I did get a response to my inquiry. A few days later I call I wish there was an option for a ZERO stars, because that's what this dealership deserves. I did get a response to my inquiry. A few days later I called to inquire if the vehicle was still available (20h before I would be going to look at it). I was told yes, and that directions would be texted to me. Never received them - that should have been the 1st hint. So I drive to the address on CarGurus, and find out the truck is not there.OK, fine, mistakes happen.The person I talked to verified that the truck was available (called the other location's manager) and I was sent off on a 13-15 min drive to the next town over). I get there, and the manager (Kyle) refers to a '12 truck.. "No" I said, I'm here to look at the '08. Well, guess what, it is "mysteriously" not on the lot and he doesn't know where the truck is (gee, should we call the police dept and report it STOLEN???). Ahh, but he can help & sell me another truck, the '12 or another truck... and inquires what am I looking for? Umm, I'm looking for the truck that was advertised and I was twice told within a 20 h stretch (the 2nd time, just 15 min before I was supposed to view it) that it WAS AVAILABLE...SERIOUSLY??? So I go back to the original (parent) dealership to advise the manager that they have a serious problem with how they are treating customers. He washed his hands saying he had just relied what he was told on the phone...sure, in the era of digital record keeping where UPS can track the tiniest of packages shipped from QVC, they don't know where a friggin' 1 TON truck is? When I said that it should be easy to see how the nasty car salesman reputation is earned, he got all offended and bent out of shape... Well, excuse me, Mr. Sensitive, but it is the truth. He did offer to fill my tank, since I drove in from Tampa (1 1/2 hrs each way) but I want NOTHING to do with their dealership and I had not come in for charity - I had come in to do business, and they failed miserably. I was lied to twice, then the manager at their second lot was trolling to see if he could "help me out" with another vehicle. Maybe they thought a petite woman would be easy pickings... I didn't come to the dealership for HELP - I came in to do a CASH deal on the advertised truck, if it met my criteria (the last dealer I went to made up a story about the car being in a dealership in an area that had been deemed flooded but he vehicles were ok. He had steamed cleaned the engine and the inside... but failed to remove the DRIED SALT CRYSTALS under the back seat of the truck - thank you but I needed a truck not a BOAT...) Nothing they can do gives me back the 4 hrs I wasted on my only day off in the last 13 days, when I could have been in Bradenton looking at another truck. So bottom line - buyer beware. Unless you are standing on their lot in front of the car you want, and you sign on it, don't trust much of what they'll tell you on the phone or anywhere else on their lot. Oh, and write down the VIN number of the car you looked at and wanted, check it against the sales purchase order AND check it against the VIN on the car that is delivered to you... just sayin' More

Kelley Buick GMC is a great place to have your vehicle serviced. The people are friendly and very helpful when explaining the service. They will get you in and out with top quality work. I will use them f serviced. The people are friendly and very helpful when explaining the service. They will get you in and out with top quality work. I will use them for all of me vehicle needs in the future. More

I had a problem pairing my phone. I did not buy it there buy called to see if they could fix it. It was 4pm on Friday so I thought I would be out of luck for the weekend. The said to " bring it right in" I buy called to see if they could fix it. It was 4pm on Friday so I thought I would be out of luck for the weekend. The said to " bring it right in" I got there at 4:30 and they called a tech right out to my truck to look at it! Awesome! These guys are really good, respectful of my time and friendly. It was a simple fix and I was on the road in 15 min. I love this place. I'll be back and buy my next GMC from them as well! John Musolf More

When we first stepped foot in this dealer we treated like they have know us for a lifetime. They spent alot of time with us finding the right car for our needs and our budget. The whole experince was wonderf they have know us for a lifetime. They spent alot of time with us finding the right car for our needs and our budget. The whole experince was wonderful. No high pressure more like friends trying to help us out. I haye buying cats due to the gaunlet of people you have to go through to get a price. This is not the case here I acutually enjoyed buying this vehicle and the service department has been just as great. They have made a lifelong customer and friend out of us. If you dont give them a shot you will be wasting your money. More

The customer service was fantastic. Everyone was very friendly, even those who were not working the deal with me. I didn't get there until 6:30, they close at 7. They all stayed there until I was done an friendly, even those who were not working the deal with me. I didn't get there until 6:30, they close at 7. They all stayed there until I was done and wasn't trying to rush. I would definitely buy another car from Kelley Buick GMC and will refer them to friends and family. More

From the minute I stepped into the dealership I knew I would have a Great experience. I was greeted by Russell and he said that if I had any questions to just ask. I was not harassed like at other dealer would have a Great experience. I was greeted by Russell and he said that if I had any questions to just ask. I was not harassed like at other dealers. When I had questions they were answered. I felt totally comfortable. I looked at several trucks. When I narrowed it down to 2 they explained the differences in them and that made my selection easier. I was given more than a fair value for my trade in and was surprised at the deal I got on my new truck. The finance office was absolutely wonderful. They searched and found me the best interest rate. When we were done with the sale the sales staff introduced me to the service staff and gave me the tour of the facility and explained what I could expect from them. Again, friendly making sure I was satisfied. When I left that day I felt like family. I will definitely go back. I would recommend Kelley Buick/GMC to anyone who is looking to be treated fair and with respect while looking for a new or used vehicle. More

They sold me a lemon and didn't tell me at the time of purchase. I tried to trade the car I purchased from Kelley, but was informed at that time that it had a branded title. of purchase. I tried to trade the car I purchased from Kelley, but was informed at that time that it had a branded title. More

Purchased an 2005 Honda Odessey EX-L Van worked with a salesperson with 11 plus years of experience. My wife and I test drove the van and noticed a vibration in the engine? we expressed this concern to t salesperson with 11 plus years of experience. My wife and I test drove the van and noticed a vibration in the engine? we expressed this concern to the salesperson he stated the the van was safety inspected and assured me the the van was sound We also noticed that the tires were less then 50% we agreed to purchase the van on the word of the salesperson and the agreement to change the tires hoping to solve the vibration. several days after the tires were replaced the van continued to have the engine vibration. Being that the orginization re-assured me that the van was fine and the fact that they were not a Honda dealership, I decided to take the van to the local Honda dealership in winter Haven. I dropped the van off at 8 am three days after purchase at 830 am the adviser from Honda David H. called me and stated that the reason for the engine vibration was due to the motor mounts being seveerly cracked also causing not only the vibration but also loosening three bolts in the engine. I did purchase an extended warranty but! due to the issue being pre-existing they would not honor the cost of the repair.I made contact with Kelley Buick GMC and they were not willing to help me at all with the cost of the repair. I asked them to just re-emburse me for only the cost of the parts. which was 900.00 the full bill was 1200.00. I got a call back from Mr. Hernandez the GM that was basically trying to bully me on the phone and state that they were not responsible because I did not give them an opportunity to repair the van and basically called the Honda dealership a bunch of crooks that high grossed me on parts. Mr. Hernandez finally agreed to send me against his better judgement 162.00 which he stated was his cost on the parts. Until today I have yet to receive a penny from this dealership. After further investigation I found out that the parts he quoted me was for an lx model not an ex-l and that Mr. Russel Hernandez actually worked for the Micheal Holly orginization so it doe's not surprise me on how they treat the consumer. bad move on Kelley Buick GMC to hire this guy. More

After the sale the dealership tried to strong arm more money out of me. Jerry Cox the finance person acted very unprofessional trying to make me out to be the criminal. I would suggest to stay are far awa money out of me. Jerry Cox the finance person acted very unprofessional trying to make me out to be the criminal. I would suggest to stay are far away from these people as possible. I filed a formal complaint with GMC. More

We had a signed purchase agreement with financing in place on a vehicle. The dealer emailed me the day before I was to pick it up that they sold it to someone else. The agreement was signed by both part place on a vehicle. The dealer emailed me the day before I was to pick it up that they sold it to someone else. The agreement was signed by both parties. I am sending it to my attorney. More