Kelley Buick GMC

Treated me like family ive lived in polk county my whole life and have done business at many dealerships. Kelley Buick GMC tries to make the customer happy. People are human ive lived in polk county my whole life and have done business at many dealerships. Kelley Buick GMC tries to make the customer happy. People are humans and humans make mistakes! how they deal with the mistake and accept responsibility is what amazed me! Thanks Ron And Louis For Being AWESOME !! I will ONLY deal with Kelley from now on and urge you to also! More

Great service and sales I've bought three trucks and had them all serviced here at Kelley! Wouldn't take my vehicle anywhere else and wouldn't buy from anyone else. They thro I've bought three trucks and had them all serviced here at Kelley! Wouldn't take my vehicle anywhere else and wouldn't buy from anyone else. They throw in two oil changes when you purchase the vehicle when a lot of dealers don't. Louis and Ben in service are a grade A team! Highly recommend More

Trying to get my oil changed it was almost 2 weeks so they can get it changed and I bought the car from them 2 months ago with no key fob now they want to charge me $55 a piece t it was almost 2 weeks so they can get it changed and I bought the car from them 2 months ago with no key fob now they want to charge me $55 a piece to just program them you spend $40,000 on a car you think they could waive that $55 More

Happy Customer Our main contact was by text and phone with Rick Bass, our salesman until we came yesterday to see the SUV and buy it. He told us no one would beat h Our main contact was by text and phone with Rick Bass, our salesman until we came yesterday to see the SUV and buy it. He told us no one would beat his price, which of course we didn't believe....but he is a man of his word and he significantly beat every other dealership we got prices for...in one case, on the same vehicle! No games, no stress and hassle free purchase. He was competent, organized and ready for us when we arrived. We had shopped several other dealerships prior to seeing him and dealt with one in Sarasota that would not negotiate on price, another in Pasco that pulled a bait and switch, and others that played games with the price and their ability to get the right vehicle in for us to see. Rick was a pleasure to work with, as was his Salesmanager, Brandon Wundrow. Only one small issue that was resolved quickly by the Salesmanager, and we were good to go. We will recommend this dealership to all of our friends and family. It was worth the ride to Bartow. More

Thank you for wasting my time Ali!! If I could give negative stars I would! A huge thanks to Ali of the Kelley dealership for WASTING MY TIME!! Vehicle in question was VERY low mileage If I could give negative stars I would! A huge thanks to Ali of the Kelley dealership for WASTING MY TIME!! Vehicle in question was VERY low mileage and very straight clean truck.I asked Ali before I drove almost 3 hours to him, if the truck body was clean and he said of course it was......when I finally arrived, Ali was nowhere to be found, nobody could find him at all, never even met him. I inspected the truck and the ENTIRE undercarriage of the truck was very badly rusted!!! From the frame to the bottoms of every door, rust chipping away. The truck only had 39k miles...and was covered in rust. To top it off, they painted all of it black and blue to try and hide all the rust. Bottom line I was lied to flat out, no excuses for that. I would steer WAY clear of this place!! Shamefull More

Vehicle purchase My wife & I recently bought a black Ford Expedition. I first contacted Terry who was very honest& down to earth. They held it for small deposit& and d My wife & I recently bought a black Ford Expedition. I first contacted Terry who was very honest& down to earth. They held it for small deposit& and didn't sell it from under us. No pressure at all and believe me I would buy from them again. Thanks David&Linda Orlando. More

BUYER Beware!! WE bought a 2008 VW here that was suppose to be a PRE-Certified vehicle when we 1st drove it was a lot of shaking so Salesman said no problem will fix WE bought a 2008 VW here that was suppose to be a PRE-Certified vehicle when we 1st drove it was a lot of shaking so Salesman said no problem will fix that so after a couple day driving the car the whole right side had NO power then the red engine light came on the dash. They fixed the right side with no power but told we would have to pay for a new thermostat that was the reason for the Engine light being on. I said but the car was still under warranty (90 days warranty) Salesman Robert texts me says its 75% -25% where the customer pays 75%!! WHAT!!!? are you kidding me? (He was not even man enough to call me on the phone to tell me this). This light has been on since day 2 of driving this car and text me I have to pay 75% for it? Robert would not answer me anymore after asking him for proof of this warranty agreement we never received. There was NO way this car was Pre-Certified from the get go! It has been 1 problem after another. BEWARE Get the Warranty Agreement before buying! More

Typical Bait & Switch routine I wish there was an option for a ZERO stars, because that's what this dealership deserves. I did get a response to my inquiry. A few days later I call I wish there was an option for a ZERO stars, because that's what this dealership deserves. I did get a response to my inquiry. A few days later I called to inquire if the vehicle was still available (20h before I would be going to look at it). I was told yes, and that directions would be texted to me. Never received them - that should have been the 1st hint. So I drive to the address on CarGurus, and find out the truck is not there.OK, fine, mistakes happen.The person I talked to verified that the truck was available (called the other location's manager) and I was sent off on a 13-15 min drive to the next town over). I get there, and the manager (Kyle) refers to a '12 truck.. "No" I said, I'm here to look at the '08. Well, guess what, it is "mysteriously" not on the lot and he doesn't know where the truck is (gee, should we call the police dept and report it STOLEN???). Ahh, but he can help & sell me another truck, the '12 or another truck... and inquires what am I looking for? Umm, I'm looking for the truck that was advertised and I was twice told within a 20 h stretch (the 2nd time, just 15 min before I was supposed to view it) that it WAS AVAILABLE...SERIOUSLY??? So I go back to the original (parent) dealership to advise the manager that they have a serious problem with how they are treating customers. He washed his hands saying he had just relied what he was told on the phone...sure, in the era of digital record keeping where UPS can track the tiniest of packages shipped from QVC, they don't know where a friggin' 1 TON truck is? When I said that it should be easy to see how the nasty car salesman reputation is earned, he got all offended and bent out of shape... Well, excuse me, Mr. Sensitive, but it is the truth. He did offer to fill my tank, since I drove in from Tampa (1 1/2 hrs each way) but I want NOTHING to do with their dealership and I had not come in for charity - I had come in to do business, and they failed miserably. I was lied to twice, then the manager at their second lot was trolling to see if he could "help me out" with another vehicle. Maybe they thought a petite woman would be easy pickings... I didn't come to the dealership for HELP - I came in to do a CASH deal on the advertised truck, if it met my criteria (the last dealer I went to made up a story about the car being in a dealership in an area that had been deemed flooded but he vehicles were ok. He had steamed cleaned the engine and the inside... but failed to remove the DRIED SALT CRYSTALS under the back seat of the truck - thank you but I needed a truck not a BOAT...) Nothing they can do gives me back the 4 hrs I wasted on my only day off in the last 13 days, when I could have been in Bradenton looking at another truck. So bottom line - buyer beware. Unless you are standing on their lot in front of the car you want, and you sign on it, don't trust much of what they'll tell you on the phone or anywhere else on their lot. Oh, and write down the VIN number of the car you looked at and wanted, check it against the sales purchase order AND check it against the VIN on the car that is delivered to you... just sayin' More

Kelley Buick GMC is a great place to have your vehicle serviced. The people are friendly and very helpful when explaining the service. They will get you in and out with top quality work. I will use them f serviced. The people are friendly and very helpful when explaining the service. They will get you in and out with top quality work. I will use them for all of me vehicle needs in the future. More

I had a problem pairing my phone. I did not buy it there buy called to see if they could fix it. It was 4pm on Friday so I thought I would be out of luck for the weekend. The said to " bring it right in" I buy called to see if they could fix it. It was 4pm on Friday so I thought I would be out of luck for the weekend. The said to " bring it right in" I got there at 4:30 and they called a tech right out to my truck to look at it! Awesome! These guys are really good, respectful of my time and friendly. It was a simple fix and I was on the road in 15 min. I love this place. I'll be back and buy my next GMC from them as well! John Musolf More