Kelley Buick GMC

Never again Didn't fix a simple problem and we didn't even have the car24hrs so no thanks never again I don't think I would tell people either Didn't fix a simple problem and we didn't even have the car24hrs so no thanks never again I don't think I would tell people either More

Great Enclave service Great service, Dan and the entire service team always takes excellent care of our Enclave. This is a great dealer to purchase from, but the friendly, Great service, Dan and the entire service team always takes excellent care of our Enclave. This is a great dealer to purchase from, but the friendly, efficient service is why we like Kelley so much. Thanks to Dan Romero. Richard & Lyn Ward More

Get auto check, not just their carfax. I bought a Hummer from auburndale kelley that ends up having a damaged frame they sold us. Now other dealers will not use as a trade in. Makes the v I bought a Hummer from auburndale kelley that ends up having a damaged frame they sold us. Now other dealers will not use as a trade in. Makes the vehicle worth 1/2. Jason said word of mouth is everything and said they would make it right. They did not. I have found that if they got it at auction, they knew the title was branded, but sold it at hugh profit. I question it. Seems Jasons word didnt mean much. Their vehicles are over priced. More

Treated me like family ive lived in polk county my whole life and have done business at many dealerships. Kelley Buick GMC tries to make the customer happy. People are human ive lived in polk county my whole life and have done business at many dealerships. Kelley Buick GMC tries to make the customer happy. People are humans and humans make mistakes! how they deal with the mistake and accept responsibility is what amazed me! Thanks Ron And Louis For Being AWESOME !! I will ONLY deal with Kelley from now on and urge you to also! More

Great service and sales I've bought three trucks and had them all serviced here at Kelley! Wouldn't take my vehicle anywhere else and wouldn't buy from anyone else. They thro I've bought three trucks and had them all serviced here at Kelley! Wouldn't take my vehicle anywhere else and wouldn't buy from anyone else. They throw in two oil changes when you purchase the vehicle when a lot of dealers don't. Louis and Ben in service are a grade A team! Highly recommend More

Trying to get my oil changed it was almost 2 weeks so they can get it changed and I bought the car from them 2 months ago with no key fob now they want to charge me $55 a piece t it was almost 2 weeks so they can get it changed and I bought the car from them 2 months ago with no key fob now they want to charge me $55 a piece to just program them you spend $40,000 on a car you think they could waive that $55 More

Happy Customer Our main contact was by text and phone with Rick Bass, our salesman until we came yesterday to see the SUV and buy it. He told us no one would beat h Our main contact was by text and phone with Rick Bass, our salesman until we came yesterday to see the SUV and buy it. He told us no one would beat his price, which of course we didn't believe....but he is a man of his word and he significantly beat every other dealership we got prices for...in one case, on the same vehicle! No games, no stress and hassle free purchase. He was competent, organized and ready for us when we arrived. We had shopped several other dealerships prior to seeing him and dealt with one in Sarasota that would not negotiate on price, another in Pasco that pulled a bait and switch, and others that played games with the price and their ability to get the right vehicle in for us to see. Rick was a pleasure to work with, as was his Salesmanager, Brandon Wundrow. Only one small issue that was resolved quickly by the Salesmanager, and we were good to go. We will recommend this dealership to all of our friends and family. It was worth the ride to Bartow. More

Thank you for wasting my time Ali!! If I could give negative stars I would! A huge thanks to Ali of the Kelley dealership for WASTING MY TIME!! Vehicle in question was VERY low mileage If I could give negative stars I would! A huge thanks to Ali of the Kelley dealership for WASTING MY TIME!! Vehicle in question was VERY low mileage and very straight clean truck.I asked Ali before I drove almost 3 hours to him, if the truck body was clean and he said of course it was......when I finally arrived, Ali was nowhere to be found, nobody could find him at all, never even met him. I inspected the truck and the ENTIRE undercarriage of the truck was very badly rusted!!! From the frame to the bottoms of every door, rust chipping away. The truck only had 39k miles...and was covered in rust. To top it off, they painted all of it black and blue to try and hide all the rust. Bottom line I was lied to flat out, no excuses for that. I would steer WAY clear of this place!! Shamefull More

Vehicle purchase My wife & I recently bought a black Ford Expedition. I first contacted Terry who was very honest& down to earth. They held it for small deposit& and d My wife & I recently bought a black Ford Expedition. I first contacted Terry who was very honest& down to earth. They held it for small deposit& and didn't sell it from under us. No pressure at all and believe me I would buy from them again. Thanks David&Linda Orlando. More

BUYER Beware!! WE bought a 2008 VW here that was suppose to be a PRE-Certified vehicle when we 1st drove it was a lot of shaking so Salesman said no problem will fix WE bought a 2008 VW here that was suppose to be a PRE-Certified vehicle when we 1st drove it was a lot of shaking so Salesman said no problem will fix that so after a couple day driving the car the whole right side had NO power then the red engine light came on the dash. They fixed the right side with no power but told we would have to pay for a new thermostat that was the reason for the Engine light being on. I said but the car was still under warranty (90 days warranty) Salesman Robert texts me says its 75% -25% where the customer pays 75%!! WHAT!!!? are you kidding me? (He was not even man enough to call me on the phone to tell me this). This light has been on since day 2 of driving this car and text me I have to pay 75% for it? Robert would not answer me anymore after asking him for proof of this warranty agreement we never received. There was NO way this car was Pre-Certified from the get go! It has been 1 problem after another. BEWARE Get the Warranty Agreement before buying! More