Kelley Buick GMC
Bartow, FL
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Great Experience!! Malibu was great and very patient with me. This was my first stop in search for a car, I test drove several cars and fell in love with The Oncore. I w Malibu was great and very patient with me. This was my first stop in search for a car, I test drove several cars and fell in love with The Oncore. I wanted the Oncore with a sunroof which was not available at this dealership and Malibu found one. He stayed in touch with me and kept me updated while I waited for the arrival of my new car. He picked me up from my home to finalized the sale ( I was able to drive my new car to the dealership (test drive :) which was great. He went out of his way to show me how to use the navigation system, radio, on star, pair my phone to the car etc.... This was my second experience purchasing a car through a dealership and it was outstanding! I would recommend Malibu to any of my family and friends in search for a new car. Malibu followed up a couple days later to ensure everything was ok with the car. Angel Vargas- Angel was very thorough with all the paperwork I needed to sign to finalize the sale. He explained in detail what I was signing and took his time answering all my questions. This part of the process for me very intimidating and a little scary, However working with Angel was a breath of fresh air, he was professional, kind and very pleasant to work with. More
I haven't yet picked up my truck but so far so good Buying this truck so far ( I have not yet picked it up) has been very good. The salesman, Eddie, and the finance person, Valdon, have been helpful an Buying this truck so far ( I have not yet picked it up) has been very good. The salesman, Eddie, and the finance person, Valdon, have been helpful and enjoyable to work with. More
Beautiful They were wonder people. They got the stuff together rigjt away. They were very polite the communication was very good they were able to give you good They were wonder people. They got the stuff together rigjt away. They were very polite the communication was very good they were able to give you good advice More
Streamlined, yet thorough I arrived to pick up my ordered vehicle and after a solo test drive, which met my approval, I began the paperwork. Much of the paperwork had been pre I arrived to pick up my ordered vehicle and after a solo test drive, which met my approval, I began the paperwork. Much of the paperwork had been prepared in advance, so there was no waiting. It was review and sign, review and sign. I had given them a preapproval for a loan and after confirming that it could be completed, the finance manager dug a little deeper and found me a loan at an even better interest rate. More review and signing. After all the finance was done, I was given a quick tour of the facility, including service, then was given a tutorial on the features of my car and together we went through some of the setup and configuration options. Then they helped me setup OnStar and made sure I was set up with the GM rewards program. In total, it was under 2 hours, with no stress or hassles. I had a car already chosen and had pre-arranged my own financing, so maybe my experience was easier than most, but they worked with everything I provided and made the end result great. More
Brake recall service Kelley took care of our recall issue completely and efficiently and advised of other service needed on our vehicle. They did a great job and were sup Kelley took care of our recall issue completely and efficiently and advised of other service needed on our vehicle. They did a great job and were super to work with. More
Excellent knowledgeable customer service! I spoke with the sales manager first. Brandon was very nice, informative, a veteran, put me at ease with my choice to come to Kelly Buick GMC. My sale I spoke with the sales manager first. Brandon was very nice, informative, a veteran, put me at ease with my choice to come to Kelly Buick GMC. My salesman, George Roman worked very hard to find what I was looking for. I had a lot of needs and wants and everyone worked very hard to see I was getting what I desired. I was quite pleased with the effort that was put forward for me. The Truck I purchased is exactly what I wanted. The dealership was fair with my trade in and I am very happy. More
Great car buying experience! We’ve bought many cars but I have to say that Jon and the staff at Kelly made this purchase by far my easiest and most comfortable car buying experien We’ve bought many cars but I have to say that Jon and the staff at Kelly made this purchase by far my easiest and most comfortable car buying experience to date. I look forward to dealing with them for many years to come! More
Easy peasy Hands down the easiest vehicle purchase Ive ever made. I told them what I was looking for, they found it and Russell, Jon and Thomas made it an uneven Hands down the easiest vehicle purchase Ive ever made. I told them what I was looking for, they found it and Russell, Jon and Thomas made it an uneventful purchase. Very friendly, all the guys had a great sense of humor, something I needed after a very rough month. More
Matt was very professional and got me in an out fast! You have a great team! Matt was very friendly and I always like to sit in the waiting room and watch TV while they service my car. I am so glad you ar You have a great team! Matt was very friendly and I always like to sit in the waiting room and watch TV while they service my car. I am so glad you are open Saturdays! I More
Awesome Service! Kyle was great to work with: he was very knowledgeable about the truck we purchased and accommodating with my busy schedule. I will definitely return Kyle was great to work with: he was very knowledgeable about the truck we purchased and accommodating with my busy schedule. I will definitely return to purchase more vehicles. More