Kelley Auto Mall- Service Center

Shop does good work at a timely manner Would be nice to have a service writer longer than a couple of months at a time . have a service writer longer than a couple of months at a time . More

I bought a 24 vehicle and was told that I had 3 free oil changes I went for 2nd time to get a oil change and not one word was mentioned about me paying a week later I get a phone call and was asked who said changes I went for 2nd time to get a oil change and not one word was mentioned about me paying a week later I get a phone call and was asked who said I had free oil changes and I told him another week went by and I get another phone call then I went to Kelly's and the salesman who sold me the car denied saying I had 3 free oil changes so I went ahead and pd which I thought it was absolute xx I've been going to Kelly's forever and have never had this issue. More

Working to find an issue. They found the issue finally in mid September. Rating for September changes to 5=excellent. They found the issue finally in mid September. Rating for September changes to 5=excellent. More

Purchased my car there 12 years ago. The service Dept there is not good. I was having an electrical problem with my car. They hooked it up to a computer, said nothing showed up. I paid f The service Dept there is not good. I was having an electrical problem with my car. They hooked it up to a computer, said nothing showed up. I paid for the diagnostics and left. Not long after my car died again. Once again they hooked it up to a computer, said nothing showed up. I suggested they remove the radio as it had also stopped working. I got the impression that they did not want to pursue anything of that nature. They did say a radio would cost about $700. I’m going to buy a new car soon and it won’t be from Kelley in Decatur. More

Having issues with car took it to them for evaluation. After being a guy awaited with them even driving it to make sure everything was checked out thoroughly. After being a guy awaited with them even driving it to make sure everything was checked out thoroughly. More

Service staff was friendly and helpful but when the regular service manager was not available, things git confusing. The A/C part I needed was not available, it was on backorder and was received 6 week regular service manager was not available, things git confusing. The A/C part I needed was not available, it was on backorder and was received 6 weeks later. I was twice told a ‘loaner would be available until my car was repaired but the backup manager was unaware of it. The day my car was repaired (7.1 hrs) I was again to receive a loaner for the day, but none available. Backup staff could be better trained and carry thru with promises made. More

Courteous and helpful, and they have the ability to understand your concerns. They are very efficient. understand your concerns. They are very efficient. More

Local , done business with before . Friendly people, answered my questions . Got my truck back when promised . Missed estimates by $500 but the a/c works correctly . Friendly people, answered my questions . Got my truck back when promised . Missed estimates by $500 but the a/c works correctly . More

Trusting in a friend as a salesperson and a friend in the future!! Ken & Janet the future!! Ken & Janet More

The service desk staff was nice. I had an appointment for a recall on the airbag on my GMC Acadia and when I arrived I was told they didn't have the correct part. A phone call woul I had an appointment for a recall on the airbag on my GMC Acadia and when I arrived I was told they didn't have the correct part. A phone call would have been nice. They had a black one but my interior is brown. But when the appointment was made, we were told they had the part. They were able to accommodate me on a different day and they took me to work and then delivered my vehicle to me at work when it was finished. More