Kelley Auto Mall of Decatur

My experience was very pleasant. I really appreciated the low pressure approach. I would recommend this dealership to others. I really appreciated the low pressure approach. I would recommend this dealership to others. More

Luke and the dealership are very professional and ready to help with all your needs. They go out of their way to do everything they can to make u happy and help u get the vehicle u are looking for at the p to help with all your needs. They go out of their way to do everything they can to make u happy and help u get the vehicle u are looking for at the price u are looking for. I give Luke and the dealership a 10/10. More

Great service and sales team. Not high pressure and worked with me. Luke was a great customer service and follow up after my purchase. Not high pressure and worked with me. Luke was a great customer service and follow up after my purchase. More

Very appreciative of the courtesy and service of everyone and the Kelly dealer..Thank you.. everyone and the Kelly dealer..Thank you.. More

Our salesman had terrible follow through and we chased him down to make the sale. It’s doesn’t seem like Kelley cares about selling people cars. The most they wanted to sell was the warranty stuff at the him down to make the sale. It’s doesn’t seem like Kelley cares about selling people cars. The most they wanted to sell was the warranty stuff at the end of the deal. Yes I was the impatient one at the end demanding they make this transaction speedy, I don’t have time for all the salesman talk, nor the patience for it. The only reason we buy from Kelley is the car wash feature and if it wasn’t for that feature, I WOULD definitely shop around elsewhere. More

Fantastic experience. Adrienne and Nathan could not have been any better. Extremely efficient, normal people. They absolutely did not push us or make us feel like they wer Adrienne and Nathan could not have been any better. Extremely efficient, normal people. They absolutely did not push us or make us feel like they were simply salesman by any means. They were normal down to earth people that I could actually communicate with. Adrienne went above and beyond with us, sending us a video of the cars interior and answering every question we had. She was new but didn’t make any mistakes on our end. The only complaint I have is one that applies for basically all dealers in 2023. I bought a Tesla. I BARELY made it to a supercharger. I had called the day before and asked to make sure it was charged (as I knew I was buying it the next day). When I arrived, it wasn’t charged so I couldn’t even really test drive it for fear it wouldn’t make it out. They have an electric vehicle plug in, but they didn’t have the adapter. Basically, dealerships need to realize that electric vehicles are the future. You have to have all the plug ins and adapters you can to make this transition smooth. There wasn’t even a charging cord in the trunk because no one checked to make sure the guy gave it to them during the sale of the car. Nothing to really complain about but just something all dealerships need to start doing. Other than that, great experience. Cannot recommend enough! More

They were extremely courteous and knowledgeable about cars . They listened to my needs and did try to take advantage of me either! I will definitely recommend this place to friends and family! Luke was a cars . They listened to my needs and did try to take advantage of me either! I will definitely recommend this place to friends and family! Luke was a great salesman! More

It was a nice looking dealership very clean over all really amazing staff that help. I can defiantly see myself going back there in the future and working with them really amazing staff that help. I can defiantly see myself going back there in the future and working with them More

Luke was very helpful, informative and kind. He was very patient with all of our questions. Luke made our purchase of a new vehicle very easy. He was very patient with all of our questions. Luke made our purchase of a new vehicle very easy. More

Never met the salesman. The worse finance person ever! He kept pressuring me into their insurance telling me the engines blow in these trucks. I asked if I should go to F The worse finance person ever! He kept pressuring me into their insurance telling me the engines blow in these trucks. I asked if I should go to Ford down the street. This guy was rude, at times about scary. He just about threw his pencil at me. Never will I ever return to this dealer. More