Kelley Auto Mall of Decatur

Very friendly and helpful group. They had my best interests in mind and helped me get the best vehicle for me! They had my best interests in mind and helped me get the best vehicle for me! More

We had a great experience at Kelley Auto Mall of Decatur. Luke Crandall, our Sales Representative was awesome! After a 12-month search, about 9:00 pm on a Saturday night we found the perfect Chevy truck on A Luke Crandall, our Sales Representative was awesome! After a 12-month search, about 9:00 pm on a Saturday night we found the perfect Chevy truck on Auto Trader located at Kelley in Decatur. We e-mailed to ask if it was still available and to our surprise got a response about 9:05 PM! Pretty good service for 10:05 PM their time on a Saturday night! Luke called first thing Monday morning and answered all our questions. We drove 240 miles to Decatur to look at the truck. It was perfect and they gave us a fantastic deal (I mean I am still floored by it), including our trade-in allowance. It was a 500-mile round trip in 2 deg weather and we would do it again in a heartbeat to work with Luke and Kelley Auto again. They were great to us. More

Everyone is awesome! I was given a loaner vehicle while the Jeep I was buying needed repairs! Full tank of gas and a fresh car wash!! I was given a loaner vehicle while the Jeep I was buying needed repairs! Full tank of gas and a fresh car wash!! More

There’s a reason I’m a repeat customer. When other dealerships refuse to pay a fair price on my trade in, Kelley Automotive always comes through. The process was painless and they were t When other dealerships refuse to pay a fair price on my trade in, Kelley Automotive always comes through. The process was painless and they were transparent on rates. Nick has always been a great salesman and communicates well. Finance was fast and efficient, and I didn’t have to wait a long time to get into their office. The whole experience was positive, and I will definitely use them in the future. More

Nick S. Is amazing to work with; this makes car number 3 we’ve worked with him on. We always appreciate his honesty and kindness. Is amazing to work with; this makes car number 3 we’ve worked with him on. We always appreciate his honesty and kindness. More

Adrienne Evans was great to work with, she really worked hard for me. I was a bit disappointed by the finance process as I didn’t feel it was fully explained to us in enough detail and the rep focused on mo hard for me. I was a bit disappointed by the finance process as I didn’t feel it was fully explained to us in enough detail and the rep focused on monthly payment and never went thru the final calculation of the final purchase price in full detail. Love the car and the rest of the experience was excellent and the COO was on top of things as well! More

T.Montgomery was a huge help today. And took care of any issues or concerns issues or concerns More

Dealership did a great job of letting me test drive the vehicle as soon as possible, and answering any questions I had vehicle as soon as possible, and answering any questions I had More

Luke Crandall and his Sales Manager, Nathan Huges, were great to work with. Very professional, knowledgeable, and best of all, and never "high pressure". Always courteous, and honestly answered questions great to work with. Very professional, knowledgeable, and best of all, and never "high pressure". Always courteous, and honestly answered questions. Even when didn't have an immediate answer, both were always transparent that they needed to get more information, and were timely getting answers back. I deal with sales associates from various industries nearly every day, both in and out of work. I can tell within a few minutes if a sales associate is someone I trust to be honest and upfront, or if I am being fed a 'line". Needless to say, when the time comes to buy again, Luke or Nathan will be the first I would call. More

Very friendly and did everything to help us purchase a vehicle that was in our budget vehicle that was in our budget More