Keller Bros Ford - Lebanon | Page 21

Purchase of a 2016 Ford Fiesta I’ll attempt to keep this short but not sure I can The dealership was fine as I have purchased from them several years ago. The salesman and sales man I’ll attempt to keep this short but not sure I can The dealership was fine as I have purchased from them several years ago. The salesman and sales manager were the issue. Was searching for a vehicle on Keller Bros. site as I had purchased from the several years ago with good results. Found a Ford Escape but after talking to Devin one of the salesman determined it was a little out of my reach. Found a Ford Fiesta 2016 that was looking good. Sent an inquiry to the dealership but as it was late and believe the dealership was closed figured on hearing from Devin the next day. Just after 8:00 the next morning Gary the sales manager call to say Devin was off but he would help. Told him I was interested in the Fiesta but had to find a way to get there and would like the car to be brought to Litiz store as it was in Lebanon. He assured me they could pick me up and have the car brought to Litiz. Next day Devin called and we set up a time 2:00 he would pick me up. He text me as to say he was on his way around 1:00 be there about 2:00.. As he ad not been in my area before though it would be longer than the 45 minutes I thought it should take. I was allowed to drive the return trip. As we approached the Litiz dealership I was informed we had to go to Lebanon as that was where his office was. What I now think I should have done was pulled in the Litiz store, but not thinking I move on to Lebanon. Failed to mention that when I got in the vehicle there was a wrench icon on the dashboard . Devin assure it would be taken care of and probably a simple fix. Later to be informed there is no shop in Lebanon so no way to fix it. After talking to the shop in the Litiz location and making an appointment for later date. Be assured by the shop person that if the wrench icon doesn’t start to flash it would be fine. He said his vehicle does it sometimes. Told him this wasn’t his vehicle. I have done some searching as to the cause of the wrench , see what they say caused it.. As I did like the deal I end up with and feel the Dealership is excellent the salesman and manager were the issue here. One last thing when I first talked to the sales manager he had no idea where the vehicle I was looking at was located. It took them 8 hours to figure out it was a an off site detailed. Sure it was. Purchased the vehicle great dealership not so sure about the sales department Thanks for reading Dave Red Lion Pa More

trustworthy and quality, professional service My questions always answered with patience. The service department was always honest and helpful about what my 2010 ford escape needed or didn't need. My questions always answered with patience. The service department was always honest and helpful about what my 2010 ford escape needed or didn't need. More

very organized service department quick to get my F150 in for state inspection and the Works oil change in. Called to tell of an issue and had the cost to do it and was done by end of quick to get my F150 in for state inspection and the Works oil change in. Called to tell of an issue and had the cost to do it and was done by end of day. I have recommended to many people to check out the Sales and Service team at Keller Bros. More

Excellent service The technician, Auston did a fantastic job! Went above and beyond to make sure the vehicle was not only maintained properly but SAFE! I highly recomme The technician, Auston did a fantastic job! Went above and beyond to make sure the vehicle was not only maintained properly but SAFE! I highly recommend Keller Bros Ford service! A.M.S. More

Service of Ford Explorer I was very happy with how this Dealership handled the quick repair of my vehicle. Brad was extremely helpful and knowledgable with my vehicle's probl I was very happy with how this Dealership handled the quick repair of my vehicle. Brad was extremely helpful and knowledgable with my vehicle's problems. I went to two other Ford Dealers that I personally have not been happy with in the past to attempt to have my vehicle fixed. The other Ford Dealerships weren't helpful and the Staff was rude. This has occurred with me when purchasing vehicles and with service at these locations. I will definitely be using Keller Brothers from here on out. More

Great Experience - I highly recommend Keller Bros and JJ Suk Purchased my new 2020 Explorer Limited at Keller Bros on August 14, 2019. All the folks at Keller Bros are great to work with. My sales person, JJ S Purchased my new 2020 Explorer Limited at Keller Bros on August 14, 2019. All the folks at Keller Bros are great to work with. My sales person, JJ Suk, is very knowledgeable on the product and the process. JJ and all the folks I worked with (JJ, Danielle, Mike, Jeremy) are good at what they do and make the sales experience a pleasant one. I fully recommend Keller Bros and JJ Suk to anyone looking for a vehicle. Keller Bros is great for service as well. And by the way - I love my new 2020 Explorer! Its the best Explorer ever! More

Attention to detail. During a recent oil change, I mentioned to my mechanic that the key fob was not working . During a safety inspection, he noticed an issue with the lu During a recent oil change, I mentioned to my mechanic that the key fob was not working . During a safety inspection, he noticed an issue with the lug nuts. He fixed both the key fob and the lug nuts. More

Great customer service If your shopping for a vehicle Keller Bros is the place to do it. JJ and everyone there is very helpful and patient and there's no pressure. Questions If your shopping for a vehicle Keller Bros is the place to do it. JJ and everyone there is very helpful and patient and there's no pressure. Questions are answered with patience, and trust me, I had a lot of them! JJ is an awesome young man and salesman. This is my 3rd vehicle purchased from him and have been more than pleased with all of them. I don't remember everyone's names that I worked with but everyone from the service dept. to the front door were polite and a pleasure to talk to. More

Great Experience My wife and I saw a Jeep on Keller's website that we were interested in. The sales manager (Danielle) was quick to get back to me with additional inf My wife and I saw a Jeep on Keller's website that we were interested in. The sales manager (Danielle) was quick to get back to me with additional information on the Jeep and was courteous in holding the car for us once we started our drive (about an hour away). It was 90 degrees out and the Jeep was brought inside for us to take a look. A nice touch. JJ, our salesman, was courteous and knowledgeable. There was no pressure to make a deal. The facility is great and all the staff was very friendly. Everything you hope for when searching for a car. More