Keith Pierson Toyota

Jonathan was very professional and courteous. Jonathan worked diligently and obtained a price that we were extremely pleased with and made the experience very simple and enjoyable. Everyone that we came worked diligently and obtained a price that we were extremely pleased with and made the experience very simple and enjoyable. Everyone that we came in contact with at the dealer was very helpful and professional. This dealership has been the most professional and customer service oriented that I have ever been in. More

Ken knew everything about the vehicle, Pricing was openly transparent and they made me feel they had a sincere interest in serving me and meeting my needs. You can tell when employees enjoy what they are doi transparent and they made me feel they had a sincere interest in serving me and meeting my needs. You can tell when employees enjoy what they are doing and all of the interaction i had reinforced this. More

I just purchased my third vehicle from Keith Pierson Toyota. On my first purchase of a Prius I visited several dealerships in South Florida where I live and I was told that I would have to wait 6 months Toyota. On my first purchase of a Prius I visited several dealerships in South Florida where I live and I was told that I would have to wait 6 months to a year for the Prius in 2004. I started calling dealerships all over the state of Florida and the salesman at Keith Pierson Toyota said he could not make any promises but would call me as soon as he had one available. I got the call and the car was delivered for the price quoted. When I bought the second car a Highlander, I was given one price. I went to a local dealership and was quoted a price over two thousand dollars more. After the assistant manager, manager and owner's sign came out to talk to me the best offer was still over a thousand dollars more than Keith Pierson Toyota's price. On my third purchase I visited the dealership and met the owner himself. Down to earth guy. Great experience. More

The deal was done. A price agreement was reached. It was far below their first asking price, but we finally agreed. The contract was being written. I saw a sign on the table saying "if you aren't comp was far below their first asking price, but we finally agreed. The contract was being written. I saw a sign on the table saying "if you aren't completely satisfied ask to see me," signed Keith Pierson. So having been yelled at already by the sales manager during the pricing compromise I asked to see Mr. Pierson to tell him that his sales managers mouth had almost cost him a sale. The sales manager, Kevin, heard I had asked to see Mr. Pierson and came over and started yelling at me again. When he started yelling at my wife, I got up and apologized to our salesman, but told him I could not give that dealership over $35,000 because of the mouth on that sales manager. We left. There are many Toyota dealerships in Jacksonville. Pick another one and use it, you will be glad you did. More

I bought a used 2005 Mustang from these thieves in 2006. To make a long story somewhat short. I had an 03 c class mercedes as trade in and we where able to make a deal at 25k for the Mustang. I asked for To make a long story somewhat short. I had an 03 c class mercedes as trade in and we where able to make a deal at 25k for the Mustang. I asked for a vehicle history and was shown a clean car fax and told the vehicle had no accidents, etc. I signed the papers and was then told a mistake had been made. I was given another set of the "same papers" to sign. It was getting late and i did not look them over again, as they where the "same papers". So, i ended up paying 30k for this car because they switched the price on me. This is my fault for not rereading everything but gives you a general idea. Secondly, I can not get a fair trade in on this vehicle as it has had frame damage. On further research, this car was bought at a damaged car auction in Georgia and then within a month ended up on the Keith Pierson lot. They refuse to do anything at all about it other than say "We didn't know" and tell me to tell the other dealer if they wont give me trade in value of the car that they will buy it from them at trade in value. Of course, they refuse to put this in writing. I am currently pursuing legal action and also action through the Naval Command I work for's JAG officer. DO NOT GO TO THIS DEALER More

My wife and I went into Keith Pierson Toyota to drive a Toyota Prius and Camry. Before we could drive any cars we went through the ordeal of giving our vitals/info for their computer (mistake #1). After Toyota Prius and Camry. Before we could drive any cars we went through the ordeal of giving our vitals/info for their computer (mistake #1). After we gave them our vitals we drove a Prius and I was quite impressed. I looked at the sticker prices, there was one at 22K, a second at 25K, and a third one with a price of 28K. At this point my wife asked me what the real price was. I assumed they marked up the car price to bring it down and let you think you're getting a good deal. After driving the car I told the rep I liked the car but the price would have to come down. He told me he would see what he could do. I trusted him (mistake #2). They ran our credit (mistake #3) we told him payments aren’t a problem. I said this because if you get the price you want the payment is ok. He comes back with a payment somewhere in the $900 range with 36 months of financing, zero down payment. I quickly did the math, nothing came off the price. At this point I went out to my car and retrieved the 2007 Consumer Reports car issue. It stated the car & model Prius we drove was 23K. When I showed the magazine to the sales rep he looked at me as if I spoke another language. I told him I could pay 25K for the car, no yes or no answer he wanted to run more numbers. Seeing we’re going to get a run around, my wife and I leave. The dealer called our cell with lower payments for longer periods (mistake #4, giving them our cell). When I did the math it still came in at 28K price. I could never get a straight answer as to the price they wanted to sell the car to us for. We never drove the Camry and bought a non-Toyota product at another dealer. I like Toyotas but would not recommend going to this dealership. More

I found a Scion a3 that I liked. We made an agreement that I would buy the car if my wife would accept it. They said ok. Later I was on their site and found a 500.00 coupon. Also I decided to ax my cruis that I would buy the car if my wife would accept it. They said ok. Later I was on their site and found a 500.00 coupon. Also I decided to ax my cruise control that they would install for me. My wife agreed with this as long as they would give me the credit for the $500 and I would drop the cruise control. I called and spoke to someone in the finance department. This person told me that they could take the coupon and also take the cruise control off. Today on Monday I took the money down to them to pay for the car. Staight away they decided they wouldn't accept the coupon and when I protested they said I was going to pay for the cruise control also. They said thay already had a signed contrat and that I was responsible for it. I told them that I needed to take them to court and they could care less. I didn't want any problems really so finally they agreed to drop the cruise control from the contract. I did sign the contract under deress. I discovered that in Florida once you sign on the dotted line you are screwed. More