Keith Pierson Toyota

This was our second purchase from Keith Pierson Toyota. The first was ten years ago. Due to that experience and the service received since then is why we returned to make a new purchase. The sales people w The first was ten years ago. Due to that experience and the service received since then is why we returned to make a new purchase. The sales people we worked with were very knowledgable of the product, which was no surprise to my wife and I. They did not try to sell us something we were not looking for. They were very professional and we will return the next time we need another vehicle. More

Jackie was great.I shopped online for a few days and picked Keith Pierson as my first dealer to visit because they had many vehicles on the lot and I didn't want to drive my trade in car home and wait f picked Keith Pierson as my first dealer to visit because they had many vehicles on the lot and I didn't want to drive my trade in car home and wait for delivery of my new vehicle. More

Pierson Toyota did contact me to rectify the situation with my vehicle. I appreciated their prompt response and attention to my car. I will continue to do business with them. with my vehicle. I appreciated their prompt response and attention to my car. I will continue to do business with them. More

Don't fall for their "lifetime powertrain warranty." If may be "free" but I'm sure they get money for it in the sales price. I bought a 2007 Toyota Highlander Hybrid new in 2007 and was tol warranty." If may be "free" but I'm sure they get money for it in the sales price. I bought a 2007 Toyota Highlander Hybrid new in 2007 and was told by the sales person that Keith Pierson Toyota extends a lifetime powertrain warranty to all new car sales. They said they back it up and not a 3rd party. Well, 5 years and 92,000 miles later that was all a lie. I had my car serviced every 5000 miles like the manual says. Sometimes at KP Toyota most of the time at Jiffy Lube. I kept all of the records. When I took my car in last week to have the timing belt replace as called for in the manual they found the water pump leaking. I pointed out that it is covered under the warranty. I brought in my service records. A 3rd party warranty company denied the claim and VOIDED my warranty because I didn't have my tires rotated every 5,000 miles like the manual says AND because I didn't pay the dealer $50 to change the cabin air filter which I did for $8. So there you have it, the LIFETIME warranty is a gimick. I even called Mr. Pierson but he won't return my call. Buy from another Toyota dealer. More

I just love Keith Pierson's lifetime warranty program. I have not yet had any problems with my 2011 Avalon, but having the warranty gives me peace of mind. In addition, Keith Pierson's personnel treated me have not yet had any problems with my 2011 Avalon, but having the warranty gives me peace of mind. In addition, Keith Pierson's personnel treated me with the utmost respect during and after the sale. I will not do business with any other Toyota dealership in the Jacksonville, FL area. Keith Pierson you are the best! Rue Kirkland More

Nothing but good service, excellent attention to details from everybody specially Ray Kuk one of the best on this industry. He made our visit as pleasant as possible. That is why I gave the rating that I ga from everybody specially Ray Kuk one of the best on this industry. He made our visit as pleasant as possible. That is why I gave the rating that I gave. More

First of all, I would like to say that I had an awful experience with Keith Peirson Toyota. I obtained financing through my credit union with a very low interest rate so I had no intention of financing t experience with Keith Peirson Toyota. I obtained financing through my credit union with a very low interest rate so I had no intention of financing through Keith Pierson. The issue that I am presenting to you is as follows: I called your dealership after finding a vehicle of interest online on AutoTrader.com with no pricing listed for the vehicle. Next, I called your dealership to find that a sales person could not give me a price and as stated, the sales representative had "no access to that information". Later, I rec'd a call about an hour later to provide me with the vehicle cost of $17k. I told the sales person we would come into the dealership on the next day of business because the price was in our range. Upon arrival, I told the sales person Jenna that we were told a price of $17k for the vehicle that we wanted to purchase - either she refused to listen to what I mentioned or did not want to listen - I'm still confused on this one. We researched different vehicles and pricing and had our facts together as well as financing. Next, we got to your used car lot and the car lot was not open on time and we had to wait for 30 minutes. Finally, after waiting for someone to show up, we test drove the vehicle and found that we loved it. Once we returned back to the dealership after the test drive, we soon found that the price was a lie as well as false advertisement. Lastly, to keep this issue short, we were given so much "run around" on pricing that was not $17k made us walk out of your dealership and will find another vehicle online (many on the market online) that will fit our needs. I feel like driving 3 hours to another dealership that will not "lie" to us is worth more value than driving 45 minutes to deal with lie, lie, lie...I will never step foot back into a Keith Pierson dealership and will also tell all of my friends from New York to Jacksonville to not step foot into your dealership. Also, I work for a very high end corporation here in Jacksonville and will also spread the word of how my family was treated and made to feel like we were not a valued customer. More

Everyone at the dealership was very friendly but Jenna was especially great to work with... She was very knowledgeable and made us feel very comfortable. She is the whole reason we choose to buy our new c was especially great to work with... She was very knowledgeable and made us feel very comfortable. She is the whole reason we choose to buy our new car at Keith Pierson and we would definitely recommend this dealership to others! More