Keith Hawthorne Hyundai of Gastonia

Appointments mean nothing to them So you call and make an appointment for your car to be serviced (oil change and tire rotation)a few days in advance. You arrive a little before your s So you call and make an appointment for your car to be serviced (oil change and tire rotation)a few days in advance. You arrive a little before your scheduled appointment and they say they will be right to you, no big deal there. It's when they aren't to you at your appointment time nor remotely close to your appointment time and say we will get to you as soon as we can over and over. It is now 3 hours after my "appointment" or lack of appointment apparently. My car is brand new, purchased from them, nothing wrong nothing needing attention just the simple task of the oil change and tire rotation? What's the use of making an appointment if they're unwilling to follow the times THEY SET as appointments. It burns me up to have just waited 3 hours for something that should have taken nowhere near that time, no apology, no nothing except they should be finishing up soon. The staff is nice, but apparently need the supervisors and managers to monitor what they are doing when people who have appointments and do come in early and wait for their appointment time to just be pushed off for a little longer than 2 hours before bringing your car back. Again I stress, WHAT IS THE POINT OF SETTING APPOINTMENTS IF THEY MEAN NOTHING TO YOUR COMPANY? Very dissatisfied with their organization and time utilization! If I didn't want to keep my car a certified ford, I would take my car to another place where appointments are priorities and walk ins wait until the scheduled appointments are fulfilled. Get with the program Keith Hawthorne Ford service center Belmont! The service team was nice but it was just excuses after excuses. You would think an appointment would be priority before anything else but apparently not there, they need to work on this! Only way I would recommend this place to anyone (service) would be for them to get their priorities in order. Keep in mind I bought my car here and they were wonderful during that process. This is the second time appointment for just a simple service has turned into an all Day fiasco there and both times appointments were in place! More

Beyond Disappointed . I bought my car from Kieth Hawthorne Hyundai of Gastonia lees than month ago and they said if you have any problem just bring it to the service and th I bought my car from Kieth Hawthorne Hyundai of Gastonia lees than month ago and they said if you have any problem just bring it to the service and they will take care of it. The car has so many issues and when I took it to service they told me you car is fine nothing that we can do about it. More

HAD THE BEST SALES PERSON IN THE DEALERSHIP!!!! WE HAD GREG OATES HE WAS THE BEST AND TOOK VERY GOOD CARE OF US FROM START TO FINISH!! I DON'T HAVE ANYTHING MORE TO SAY. SO LET ME OUT OF THIS!!! WE HAD GREG OATES HE WAS THE BEST AND TOOK VERY GOOD CARE OF US FROM START TO FINISH!! I DON'T HAVE ANYTHING MORE TO SAY. SO LET ME OUT OF THIS!!! More

Beyond PLEASE I was very pleased with the service I received buying my new Hyundai Santa Fe, Greg was awesome, he was spot on, he knows his job well! Excellent pro I was very pleased with the service I received buying my new Hyundai Santa Fe, Greg was awesome, he was spot on, he knows his job well! Excellent professionalism, I would recommend anyone to go to this dealership to buy a new or pre-owned vehicle, I have bought both pre-owned and new and had excellent service with both experiences. Thank you Renee Sherrill From Waynesville NC More

Jerome McCendon this is the 2nd car I have bought from Jerome McClendon. I bought a 2016 Accent and then 2017 a few weeks ago, both from Jerome. Jerome knows how I this is the 2nd car I have bought from Jerome McClendon. I bought a 2016 Accent and then 2017 a few weeks ago, both from Jerome. Jerome knows how I like things done and gets everything ready for me so I don't have to spend the whole day at the dealership. He sends me birthday cards, Christmas cards as well as to check on me during the year. I own Stress Free Home Care and use these cars for my sales rep's. I take them directly to the print shop to have them wrapped. Hopefully next year I will purchase another on from Jerome. More

First Time Car Buyer This was a great experience. Everyone really took care of me and no one was pushy or overbearing. The friendly environment brought me back in from whe This was a great experience. Everyone really took care of me and no one was pushy or overbearing. The friendly environment brought me back in from when i was just browsing to when i decided to actually buy. Highly recommended! More

Review Great service here. Jerome is the best . Will definitely recommend him again. Very nice staff and people working there. Fast process on buying my car. Great service here. Jerome is the best . Will definitely recommend him again. Very nice staff and people working there. Fast process on buying my car. He made me understand everything before I signed anything. Didn’t feel pushed into buying anything wither More

Smooth and simple Outstanding service and customer dedicated salesmen. I have never bought a new vehicle with such ease. I was, as we would say car hunting with no pref Outstanding service and customer dedicated salesmen. I have never bought a new vehicle with such ease. I was, as we would say car hunting with no preference for any brand, walk in the dealership and drove out with a new car. That’s why I titled this smooth and simple. More

A + Car Shopping Keith Hawathorne Hyundai and Greg Oates will take excellent care of you and make your experience enjoyable! 1st new car in 12 years and I love it! Keith Hawathorne Hyundai and Greg Oates will take excellent care of you and make your experience enjoyable! 1st new car in 12 years and I love it! More

Love my Sweet Caroline So happy with Sonata and the Sales and Finance Staff at Keith Hawthorne. When introduced to the Service Manager, he was so polite and gave an impressi So happy with Sonata and the Sales and Finance Staff at Keith Hawthorne. When introduced to the Service Manager, he was so polite and gave an impression of someone you could trust. More