Keith Hawthorne Ford

A 2022 Maverick (hybrid) was posted on their website that they do not have for sale. It is totally misleading. They should not post or show vehicle for sale on the website that is not available. that they do not have for sale. It is totally misleading. They should not post or show vehicle for sale on the website that is not available. I'm still considering whether I can/should pursue further recourse for this inappropriate business practice. I will definitely let others know about deceptive practices. More

I’ve had two very unpleasant experiences at this particular dealership. The 1st time should have been my last time. I called regarding a replacement tire. I travel for work and my time is limited. I particular dealership. The 1st time should have been my last time. I called regarding a replacement tire. I travel for work and my time is limited. I expressed this in my initial call. I was told that it could be done the next morning and I would receive a call the following morning to bring it in. I just needed to pay in advance. Done! The next morning I received a call from Rick telling me that my car was scheduled for 4 pm. I reminded him of yesterday’s discussion. He then told me that I could bring it but it would not be worked on until 4 pm. If I didn’t bring it on time, it would not be worked on until next week. I went to the dealership to request a refund. I was already behind my schedule. I spoke with Rick and once again expressed my circumstances. He then asked me how I was going anywhere with a bad tire. 🤬🤬 Unbelievable!!! I endured his unsatisfactory attitude and then they charged me an $80 restocking fee. I asked to see the tire and it has yet to be produced. I don’t believe it was ever there and that’s why they wanted me to wait until the end of the day. Trust me this is the last essay for this dealership. I’ve never had a problem with HENDRICKS. More

Chase was our salesman, and he was just perfect. Friendly, considerate and easy to talk to. The finance guy was just stellar! I don’t remember his name, but he was just a breath of fresh air and hon Friendly, considerate and easy to talk to. The finance guy was just stellar! I don’t remember his name, but he was just a breath of fresh air and honest. More

I was not going to write a review because as momma said if you don't have anything nice to say don't say anything. However, as I am about three weeks out from my purchase and my windshield still has not be if you don't have anything nice to say don't say anything. However, as I am about three weeks out from my purchase and my windshield still has not been fix here it goes. The customer service is great. They make you feel welcome and cared for while you are in the car buy process. They reach out before the appointment time and tend to you very well while you are there. As far as the staff on a personal level wonderful people I am sure. The vehicle I encouraged to purchase I would say should not have been even offered in its condition. The windshield was cracked from side to side. It had an oder that I would later come to find was from both dead and live roaches in the cab of my truck. I quickly found that my radio did not work in my 2020 truck which I found unsatisfactory on many levels. If you are looking to purchase a new vehicle by all means they will get you in one. If you are looking for a used vehicle do what I should have done and inspect it very well. Do not get me wrong I am at fault for placing my trust on others over my own inspection and that is on me but I expected more from a brand dealership. More

I bought my 1st luxury car from this dealership yesterday. The moment i pulled up i was greeted by Eddie. I told him my situation, my credit wasn’t that great but he assumed me that they could take yesterday. The moment i pulled up i was greeted by Eddie. I told him my situation, my credit wasn’t that great but he assumed me that they could take care of me. The process was fairly easy and they were able to get me a deal. Thank you again guys! More

I arrived greeted and i immediately felt zero pressure. I real refreshing treat. Jolly man and Tyler were outstanding! Going out of their way in every step of the way to make sure all the approvals were co I real refreshing treat. Jolly man and Tyler were outstanding! Going out of their way in every step of the way to make sure all the approvals were complete. I secured my loan. Absolutely great customer service they even called me later that day to be sure I was satisfied and if I had any questions. Wish I could give them 10 stars More

I had a mixed experience with Keith Hawthorne. Nice employees, and never had any issue with my actual time at the dealership. However, after ordering my Ford Bronco through them it became very dif Nice employees, and never had any issue with my actual time at the dealership. However, after ordering my Ford Bronco through them it became very difficult to get a hold of people. I was frequently told that I'd be called back and not hear anything, they would rarely have any new/useful info to share with me, and there was a month delay between providing them with the order form (and a $1000 deposit) and my order being actually placed with Ford. Overall frustrating experience, but they were able to get my car to me and I'm happy with it. Likely won't come back in the future, however, as I feel confident that I can find better customer service and a better buying experience elsewhere. As I note below, my original salesperson left the dealership and I believe that could have added to the missed communication. More

Great dealship. service department is also good the staff is also great people do not take my vehicle anywhere se to be serviced service department is also good the staff is also great people do not take my vehicle anywhere se to be serviced More

We had excellent service. Everyone there was so nice. They went above and beyond to help us. Everyone there was so nice. They went above and beyond to help us. More

Took my truck in to get the tire fixed so I decided to walk around while I waited as I was getting ready to go back inside a man came up to me wanting to know if I walked on the lot from the back street walk around while I waited as I was getting ready to go back inside a man came up to me wanting to know if I walked on the lot from the back street I was then interrogated about what I was doing on there lot when I explained he asked were my truck was what they were doing to it . He said his manager told him to do it at no point de he ask if he could help me they assumed I was up to no good. I will never go back to Keith Hawthorne ford again I'm going to give someone else my money and I will no longer recommend this place to anyone More