Keith Hawthorne Ford

Couldn't have been more customer-oriented I had a pleasant experience having my new car's first oil change and tire rotation done at KH. The staff I dealt with couldn't have been nicer. It too I had a pleasant experience having my new car's first oil change and tire rotation done at KH. The staff I dealt with couldn't have been nicer. It took much longer than they/I expected these services to be done, but I was amazed at the personal attention I was given by the two persons mentioned below to get my car service completed. The cashier even went into the service bay area to talk with the techs and Mr. Farmer about my vehicle's being ready to go. These two people expressed a genuine concern that my car's service was not performed in as timely a manner as it normally would have been, and apologized for it. I was compensated for my extra time spent waiting. I will return for future service. More

Great service dept. Terrible sales dept Took my 2018 f150 in that I bought there for an oil change. I wondered around on the lot saw i truck i was interested in and wanted to see what we cou Took my 2018 f150 in that I bought there for an oil change. I wondered around on the lot saw i truck i was interested in and wanted to see what we could do on trading my truck in and couldn't get anybody to help me. Sales dept had just opened and were not busy. Several guys standing around while I was looking at a truck. When I bought my truck from there in December 2018 I had the same problem when I bought my truck there it was like pulling teeth to get anybody to sale me a truck. Service dept is hands down has the best customer service. More

Service Very good when compared to other dealers I have used. I will come on back for 50K service if I still live in the area. Very good when compared to other dealers I have used. I will come on back for 50K service if I still live in the area. More

Wosrt car buying experience Bait and switch. Change interest rate 3 times AND was financing the WRONG car. Not our fault they wrote up the wrong car. They even forgot to put the Bait and switch. Change interest rate 3 times AND was financing the WRONG car. Not our fault they wrote up the wrong car. They even forgot to put the rebates on one of the proposals. More

Much Improved Everything went well and work was completed on a timely basis. Things have been steadily improving. Marauder received its first annual service-state Everything went well and work was completed on a timely basis. Things have been steadily improving. Marauder received its first annual service-state inspection under my ownership. My only complaint is the email notification procedure. I originally received the correct email notification of my service appointment. Then, I received an email changing my appointment to a day earlier - I changed it back online. While I was waiting in the dealer waiting area at the appointed time, I receive an email stating I had missed my appointment and to reschedule. Strange. More

Very friendly stuff David Jolly is the best! We chose Keith Hawthorne ford from buying in the past, and will continue to buy from here, David Jolly has sold us all three of our new cars he does s We chose Keith Hawthorne ford from buying in the past, and will continue to buy from here, David Jolly has sold us all three of our new cars he does so well we decided to buy two this time! More

getting new tires good serivce,efficent and reasonable prices for new tires on car. everyone was friendly. work was handled in a timely manner. rick farmer keep me up t good serivce,efficent and reasonable prices for new tires on car. everyone was friendly. work was handled in a timely manner. rick farmer keep me up to date on when would be finished. More

F 150 not running properly with check engine light on. Dropped truck off Tuesday morning to be worked on. Received a call Wednesday indicating diagnosis and needed repair. Unfortunately they did not have t Dropped truck off Tuesday morning to be worked on. Received a call Wednesday indicating diagnosis and needed repair. Unfortunately they did not have the parts and would take at least 2 days to receive them. When they did receive the parts they repaired the truck. The truck was in the shop for 6 days because of waiting on parts. I also had to pay for the shipping of the parts which shouldn’t be the customers responsibility. More

First oil change and service of my wife’s 2018 explorer After getting home from the first service I noticed the air pressure on all four tires was 9 lbs lower than the recommended pressure and there was no After getting home from the first service I noticed the air pressure on all four tires was 9 lbs lower than the recommended pressure and there was no indication on the service report that was attached to my receipt that the air pressure had been adjusted or checked by the service technician. The following day I took the explorer back to the dealership and spoke with Rick Farmer explaining to him what I had found he asked a couple of questions and without hesitation he directed me to a service bay and said I will meet you there,which he did and he then said the service man would be right out and correct the air pressure on the tires which as I found out the tires were filled with nitrogen which I was not aware of. Rick then told me if I had any more problems be sure to let him know. He is certainly an asset to this dealership!! More

A+ Sales and Service team! This is the go to place to buy a new car!!!! David Jolly “The Jolly Man” is the best salesman I’ve ever met, and I love the new Ford Fusion SE! This is the go to place to buy a new car!!!! David Jolly “The Jolly Man” is the best salesman I’ve ever met, and I love the new Ford Fusion SE! More