Keith Hawthorne Ford

Fixed my problem Had a ( it was time ) problem . Battery was just old. They treated me with respect and was timely with their repairs . I go there for all my service ! Had a ( it was time ) problem . Battery was just old. They treated me with respect and was timely with their repairs . I go there for all my service !!! More

The service department is fantastic. I had a recall taken care of and the works package completed on my truck. The work was performed in a very timely manner care of and the works package completed on my truck. The work was performed in a very timely manner More

Positive experience Great "customer-friendly" atmosphere. Service Manager Brian Johnson and his staff always make me feel that my visit is appreciated. Came in for an oil Great "customer-friendly" atmosphere. Service Manager Brian Johnson and his staff always make me feel that my visit is appreciated. Came in for an oil change without an appointment, but I was in and out in no time. More

Took my Ford Fusion in for an oil change. I didn’t have an appointment but the service department was able to service my car quickly. I received excellent service! an appointment but the service department was able to service my car quickly. I received excellent service! More

Terrible Service, never returning to dealer We have been going to Keith Hawthorne for a few years now and unfortunately this is going to be the last time we will be going. First off, this is not We have been going to Keith Hawthorne for a few years now and unfortunately this is going to be the last time we will be going. First off, this is not the first time we have been un-happy with our service. The first time was after having a recall fix performed, but messed up the alignment of the vehicle. This was repaired the next day when taken back which was great, but it should not have come to that. Secondly, my wife is the person that takes the car to the dealership as it is primarily her vehicle and she has told me especially in the last year that she felt they are talking down to her because she is a female and feels like they are just trying to get a sale, particularly dealing with Rick. This time though we noticed something after we got the vehicle back. When going to clean the air filter, because we have a washable air filter, we noticed a hose was broken to the air intake hose after the air filter. Because of this I took pictures and closed the hood. When i inquired about it I was told the Service Manager would call me to discuss, that was on April 6th during an online chat. It was an online chat as when I called the Service Department on April 6th from the phone number on their website nobody answered the phone. After waiting 24 hours and getting no response I went onsite on April 7th to get answers. At which point the Service person who assisted me was very pleasant, she went above and beyond. But the thing that got me was the fact that the Service Manager for the department could not come out and talk to me, made her do all of the talking to a disgruntled customer as opposed to being a Manager and dealing with an upset customer. After admitting that had the part been broken prior to the visit the Technician should've seen this during the inspection after the oil change. I was told that Service Manager was talking to the Technician about this issue. But yet I paid my $60 already for an oil change that is supposed to include a 40 point inspection called the Works, and was not told or advised about the issue on my vehicle during that inspection and instead I found it upon opening my own hood, how does that help me? Given the fact that they were so eager to sell me Tires you would think they would've wanted to up sell us on this part as well. If you want to give your business to a dealership that clearly cares more about up sales than taking care of their customers through honesty, integrity and customer service then Keith Hawthorne is the place for you. I myself will not return. More

Been there several times.....enjoyed speaking to the Jolly Man” David Jolly. Very impressed with his salesmanship....will return next time I am in the area! Jolly Man” David Jolly. Very impressed with his salesmanship....will return next time I am in the area! More

Go see David Jolly “The Jolly Man” for a fantastic deal! Great service and representation.....Looking to buy a car from him in the near future! Great service and representation.....Looking to buy a car from him in the near future! More

the selection and sale process was very smooth This dealership has a very large selection of vehicles to choose from and a sale staff that know their jobs and they know how to get the customer on t This dealership has a very large selection of vehicles to choose from and a sale staff that know their jobs and they know how to get the customer on their way in their new or used vehicles. More

Purchased my new F-250 a couple of years ago and have had all my service with Rick at Keith Hawthorne. Excellent Service, great people, they do work on time. I live in Charlotte and drive by two Ford Dealers all my service with Rick at Keith Hawthorne. Excellent Service, great people, they do work on time. I live in Charlotte and drive by two Ford Dealerships all the way to Belmont NC, so that should tell you what I think of this dealership. Thanks, EJ More

We had a great relationship! That all ended last week KH has always done my maintenance and inspections for years. No problem always very helpful. Then their mistake ended it all and I had to pay for a KH has always done my maintenance and inspections for years. No problem always very helpful. Then their mistake ended it all and I had to pay for a service I didn't receive. No offer to help me out as a loyal customer. NOTHING but take my money. I won't be going bad... More