Keffer Volkswagen

I was looking for a specific model and style of VW and contacted Andrew. He began the search quickly and brought several autos to my attention that looked promising. However, they all missed by one or m contacted Andrew. He began the search quickly and brought several autos to my attention that looked promising. However, they all missed by one or more details for a very particular person (me). I am sure that if my wife or I are in the need for a vehicle in the future, we will be sure to contact Andy first. More

The service department is always speedy, honest, & the price is right! But, over the last year or so, Mike Smith has been the best to work with! He takes the time to explain what needs to be fixed, wh the price is right! But, over the last year or so, Mike Smith has been the best to work with! He takes the time to explain what needs to be fixed, why it's important (or not) to take care of (or able to wait), and he does all that without making me feel like some disadvantaged woman in the big bad car dealership world. And I think most women would agree, that's very important! Thanks for everything Mike! More

Keffer VW is a breath of fresh air compared to other dealerships in the Charlotte area. Their prices are reasonable and fair (usually about 1/2 - 2/3 of VW South's price), they take a vested interest i dealerships in the Charlotte area. Their prices are reasonable and fair (usually about 1/2 - 2/3 of VW South's price), they take a vested interest in fixing and maintaining your car, and everyone is extremely friendly. It feels like going into a family business when going up there. Of course it is a long haul back to Charlotte on the Express bus after walking the mile or so to the stop, as VW does not pay for enough loaner cars and they really don't like giving them out it seems (I always felt guilty asking them). Their loaner cars should also be called billboards and not service loaners. They also don't wash or vacuum them. If that's the worst that can be said I guess it's not too bad. They may not be the best at diagnosing problems, but they also don't dismiss them as not existing like other Charlotte dealers are apt to do (especially when their good service advisor (Peter) goes away). They also don't break your car when putting it back together, they call to give heads up about lengthy repairs, and like I said they're all nice. Though my experience with my current car has soured me on owning a VW, Audi, or Porsche in the Charlotte area, if you must have one I wholeheartedly recommend Keffer as the only trustworthy dealer in the area that won't lie to you or break your car worse than it was to begin with. More

I wanted to let the management know that Rus was our sales person, he did a fantastic job before we even purchased the vehicle. I understood my car the moment I purchased it and was delivered. Rus is sales person, he did a fantastic job before we even purchased the vehicle. I understood my car the moment I purchased it and was delivered. Rus is a keeper. Thanks for making my experience great. More

I have bought 4 cars here and never had any problems at all with their sales department. I currently have 8 VW's on the road and use their service department for all my needs. They have always been profe all with their sales department. I currently have 8 VW's on the road and use their service department for all my needs. They have always been professional, courteous and go out of their way to help me, even when I am doing my own work on some of the cars. Nobody is perfect, but I have to say they have always been as close to perfect as possible concerning my needs. More

My overall experience with Keffer Hyundai in Matthews has been Good (4). I was in desparate need of a vehicle.I purchased a 2009 Sonata.Davian Robinson was very courteous and patient. Most importantly the p been Good (4). I was in desparate need of a vehicle.I purchased a 2009 Sonata.Davian Robinson was very courteous and patient. Most importantly the price meet my expectation. I look forward to upgrading to a Hyundai Gensis in the near future. More

I purchased my new 2009 Volkswagen Jetta from Volkswagen South and returned for the 90 Courtsey Vehicle check and was treated poorly and didn't feel welcomed. I decided to visit Keffer Volkswagen by recomme South and returned for the 90 Courtsey Vehicle check and was treated poorly and didn't feel welcomed. I decided to visit Keffer Volkswagen by recommendation of a neighbor and was amazied of the difference in Customer Service. I takes about a half hour longer but Bill Petterson(Service Manager) and Randy Puda(Service Consultant) are the best in the business. Thanks Again Guys. I'll purchased my next vehicle from you More