Keffer Mazda - Service Center

Reliable and helpful I bought a new MX-5 (2015) last year. The experience was OK but not great. Since then I have had two regular service appointments and was treated cour I bought a new MX-5 (2015) last year. The experience was OK but not great. Since then I have had two regular service appointments and was treated courteously and professionally. It does seem that every time I go there there is a different person at the service desk - but they always do a good job. They find the time to answer questions and seem genuinely helpful. I also spoke with a sales person about the new MX-5 (2016) and she was very helpful. More

Professional & courteous I was quickly able to set up a same-day appointment online. Although I arrived early, I was quickly checked in after explaining my issue. Chris expl I was quickly able to set up a same-day appointment online. Although I arrived early, I was quickly checked in after explaining my issue. Chris explained that the light on my dash was a warning from a tire pressure monitor, not the check engine light which is what I thought. Although all tires looked fine they let me know they would look at the tires and sensors.. While in the waiting area I was informed that there was a nail in my tire and informed of the cost plus taxes. While waiting for the repair to be completed I walked the lot and within several minutes my salesperson Lewis who sold me the car in January came out to greet me. We chatted for a moment, then retreated from the hot weather. The tire was quickly repaired and I was on my way. I have only had positive interactions at Keffer Mazda. Chris was great, and I must mention Lewis who went above and beyond to close the deal for me when I purchased the vehicle in January. (Mazda6). I highly recommend Keffer Mazda! More

Great Experience Had no problem getting an appointment for service. I was told it would take about an hour and they were right on the mark. Everyone was very nice to Had no problem getting an appointment for service. I was told it would take about an hour and they were right on the mark. Everyone was very nice to deal with. Plus I received a free car wash! More

Awesome experience!! Coming to this Dealership is always an Awesome experience. The service department is always friendly from the service Advisors Chris or Jay to all of Coming to this Dealership is always an Awesome experience. The service department is always friendly from the service Advisors Chris or Jay to all of the techs. They really seem to have good understanding of the cars they service and are more than happy to keep there customers informed on the repairs being performed. Thanks for your hard work and dedication!! I would recommend this place to others!!! More

Outstanding Sales and Service There is nothing more important, when it comes to my car, than having upmost confidence in both my salesman and the service department of the dealersh There is nothing more important, when it comes to my car, than having upmost confidence in both my salesman and the service department of the dealership. Keffer Mazda, Huntersville, NC has exceeded my expectations. One year later and Ken Robinson, my salesman, still emails me to check in to see how both my car and I are doing. Jay, Chris and the entire service department put my mind, completely, at ease when I know they have checked out my car, during one of its routine physicals. I owe an extra thanks to Steve, who touched up my car to perfection after a boulder got in its way and did so for about 95% less than the cost of the highest bid. I cherish their honesty and their dedication to not simply selling a car to get it out of the showroom but to making certain the customer remains happy throughout the lifetime of the car. More

I love this place! I have been a happy Mazda owner for a little over a year and every time I come to this dealership, they truly make me feel like I am at home. Weird, b I have been a happy Mazda owner for a little over a year and every time I come to this dealership, they truly make me feel like I am at home. Weird, but so true! I get greeted by my very awesome sales representative Sean D, every time! And in the services department Jay and Rick are also amazing! This whole team, really makes the whole experience (buying and any routine service) a pleasure to go thru! Thank you! :) More

Service Department Attempted to Take Advantage of Me I have an issue with a dash light coming on for my Mazda 3. I told the person when I made the appointment that I wanted no further inspection. I was I have an issue with a dash light coming on for my Mazda 3. I told the person when I made the appointment that I wanted no further inspection. I was called and told that they had located an issue with the motor mount which had nothing to do with the reason I brought in the car for service. The invoice indicated that I requested a tire inspection and a brake inspection. NOT TRUE. Since I could not trust them to follow simple instructions and not look for additional things wrong with my car, I decided to take the car elsewhere for service. I went to two other mechanics in town and both CONFIRMED that there was no issue with the motor mount. So, in addition to not following my instructions, they also attempted to sell me something that I did not need. I will never take a car to them again. More

Quality Service Staff I went in for a 20k service and the description of the work to be completed was thoroughly explained. The work was completed in a very timely manner w I went in for a 20k service and the description of the work to be completed was thoroughly explained. The work was completed in a very timely manner while waiting at the dealership. Chris has again exceeded my expectation with exceptional customer service. I hope the dealership is aware of his qualities and use him as an example for "getting it right". More

Best all-around service anywhere From the moment I walked into Keffer mazda's service center I was greeted by friendly staff who were more than welcoming. Unlike other service center From the moment I walked into Keffer mazda's service center I was greeted by friendly staff who were more than welcoming. Unlike other service centers, Keffer differed in several ways. Chris in no way made me feel rushed, taking both the time and effort to help me thoroughly and completely. I felt very comfortable leaving my car with the people at Mazda. Thank you! More

Excellent experience!! I had a great experience from the moment I walked in and was greeted by Chris the service advisor. Promt, courteous people and a great deal compared t I had a great experience from the moment I walked in and was greeted by Chris the service advisor. Promt, courteous people and a great deal compared to other places I had checked out. I'll definitely bring my vehicle back and also recommend them to my family and friends. More