Keffer Kia - Service Center

I got to observe as an outsider just how they treat their customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the appointment they threatened to call the law. Service girl at the desk over reacted, instead of trying to see customers point of view in this situation, after driving an hour to get it serviced. Did not have adequate automotive service technicians working on a Saturday. Did absolutely nothing to correct the issue. No name tags, no obvious way to know whom was an employee. Jeans and long sleeve T-shirt for attire. Very unprofessional in attitude, and dress. He has an oil change service plan, and they are not honoring it. And the recalls he took the car in for are still not corrected. Asked management to call him, and a week later still no phone calls. I would take my business to another Kia!!! More

Worst service department I’ve ever been to. Even with an appointment you wait hours on routine maintenance Even with an appointment you wait hours on routine maintenance More

I brought a brand new 2022 Kia Sorrento on December 30, 2022 my check engine light came on December 2023 took it in for service. They fixed it March 24 check engine light came back on again took it in to g 2022 my check engine light came on December 2023 took it in for service. They fixed it March 24 check engine light came back on again took it in to get it serviced after the car was serviced. Someone left my car and drive and it drove into something messed it all up. They set up appointment for me to bring it back in and get it fixed in April 2024 I had damages to the door on the driver side panel on the driver side, the hood, the bumper and the grill they kept my car for almost 2 months they gave me a Kia soul to drive. I Uber and Lyft part time and was unable to drive for two months, I got my car back. It’s not fixed properly and I lost wages. I’ve asked for the insurance companies number and name so that I can report a claim not only have depreciated value. I gave Kia a check and paid them for my car. I now owe my bank $34,000 for a car that’s depreciated because of this incident around 20,000 in most cases I would think that a dealership would buy the car back or at least upgrade me to a different car I didn’t ask for these things. I just asked for my car to be fixed properly and to recoup loss wages and the difference of the depreciation value I was offered to oil change and tire rotation and then was told that if I took my car to certified place to get my oil changed and tires rotated that it may cancel out on my warranty and how crazy does that sound the crazy part about this whole thing This is my second car from this dealership both cars were new to the owner, my apologies because I’m sure you have no clue as to why I’m writing this review I would have rather talk to you directly or to someone in your corporate because I do know that mistakes happen and accident happen but because of the lack of your team this needs to be known publicly Just in case you need to know who I am, my name is Regina Martin The question is why have my engine light came on twice on a brand new car and why was the incident not reported or even shown on the car facts history all incident are supposed to be reported If I had done these damages and they had to be sent off and fixed, it would have definitely been on that facts History I think that this is a dishonest incident and should have been reported to your insurance company I want to see how this review is going to be handled from this point Your service team have all my information emails and telephone number let’s see how we can solve this problem for a better review More

Matthew Sutton, our customer service advisor was amazing! He provided great detail about the issue, pictures, and resolution. Matthew informed us of any recalls pending on the car and worked with us to set u He provided great detail about the issue, pictures, and resolution. Matthew informed us of any recalls pending on the car and worked with us to set up a time to complete the recalls. Matthew also provided the technician to provide any additional details. We had a great experience with Matthew and the service team. I am looking at possibly buying a new Kia Telluride based on my experience with the Keffer Kia team! More

Worst service department I've ever seen! !!! They have techs lock your keys in their tool box, so if the tech isn't there, you can't get your keys, they tear car apart without permission, and !!! They have techs lock your keys in their tool box, so if the tech isn't there, you can't get your keys, they tear car apart without permission, and they don't return phone calls, very shady service department. More

We bought a car from Keffer Kia the first time in 2008 since then we have bought a total of four cars from them. It has always been a great dealership until 2021 and it started going rapidly downhill. since then we have bought a total of four cars from them. It has always been a great dealership until 2021 and it started going rapidly downhill. The staff have changed over from the friendly, helpful type to the untrustworthy snake in the grass used car salesman type. I’m sure they are not all like that but I’ve seen the change over the last 15 years. The icing on the cake was the past year. In April 2021 we bought a 2021 K5. In November 2021 my wife was rear ended by a large Ram truck totaling the car. My wife was not hurt except the fact that her baby was totaled. We wanted to replace the K5 but the dealership had no inventory much like every other dealership due to inventory shortages across the country. We understood this issue and even though we were desperately trying to resolve our transportation issues before the insurance stopped paying for the rental we were patiently waiting for our new K5 to arrive. During this time some of the staff including the sales manager were noticeably different. We assumed it was the stress caused by Covid & the inventory shortage so we overlooked several of the tactics that they tried to use on us during this period. The new K5 arrived the week after Christmas 2021. We were so relieved that this almost two month nightmare was finally over and we could finally move on. January 2022 About a month after receiving the new K5 my wife asked me to but air in her tires. It was cold outside so this seemed normal to me. Late February 2022 my wife asks me again to put air in her tires. This was puzzling for new tires but we had another really cold snap so I thought nothing else about it. I added air about every six weeks until August 2022 when we finally got an appointment with the service center at Keffer Kia. They were going to change the oil and rotate the tires as well as look for any leak in the one tire that we were having trouble with. After the service was complete they assured me there was no leak detected. They also assured me that the oil was changed, the tires rotated and they had had air to the tires. I got in the car to head home 20+ miles away not far but definitely not convenient. I thought the tire pressure would update once I drove it down the road a little (which was normal) I got on the interstate and after a couple of miles realized they had not put any air in tire. I called the dealership and talked to a lady in the service center to inform her what happened. She was not friendly and sounded annoyed that I would call to complain about my tire pressure. She even told me to turn around and come back and they would put air in the tires. But she said it in a ridiculing tone. Like I couldn’t put air in the tires myself! I was late for a meeting after already spending 3 hours there for an oil change and tire rotation. So I was definitely not going back that day! The tire continued to leak but so slowly I only had to add air about every six weeks. Until, January 2023 when we had our next appointment for oil change and tire rotation. I scheduled this service on my wife’s birthday cause I knew I was off work that day and afterwards she and I could head out to celebrate. The appointment was at 1:30pm. I figured an hour. I was wrong. Two hours later. The service representative came to me & apologized for the wait but they had found a nail in the tire and wanted to know if we wanted them to patch it. We explained the history of that tire including the previous visit and the rep apologized but it would cost $25 to patch it. I’m sure he meant “plug” it & just assumed he was not knowledgeable about this type of thing. I didn’t correct him but I did ask if we had road hazard insurance on the tires since they were brand new when we bought the on a brand new car. He explained it would still cost us $25 co-pay if we did but would create an additional wait due to contacting the insurance company and all the paperwork. About 20 minutes later he brings us what he called a nail that was pulled from the tire. But it was no nail it was a large screw almost as big as my pinky finger. He handed to my wife and said “here is a souvenir”. We didn’t care we were just glad they found and fixed the leak. The service representative then tells us that he looked into our records to confirm our story and did find out we were telling the truth and then tells us that the guy that serviced our car that visit was no longer working there and said that guy had done several things to lead to his termination and apologized. We assumed this meant they would not charge us the $25. Wrong again! When he comes out with our paperwork and leads us to the cashier window I knew we had to pay the $25 but whatever it is fixed and it’s my wife’s birthday and we are already behind schedule for the celebration. So I didn’t say anything and just paid do we could finally get out of there. We drove another hour to our destination an hour and a half away from our home. We were there for a few hours and then headed home. The next morning my wife was leaving to go to work (she is a nurse at the hospital)! She calls me to tell me her tire is low again. She had to turn around and come home so I had to get out of bed and put air in her tire. That evening 13 +/- hours later. She got out of work, luckily I taught her that morning how to use the pump, she had to add air to her tire again but this time it was extremely low, 17psi. The next day she took the car back to Keffer Kia and they told her the “patch” they put on it was too small so they replaced it with a larger “patch “! Day four she gets up to go to work and the tire is low again but 24psi. She adds air. That day I contacted Keffer Kia to try to get this resolved. The representative asked if I would like a manager to contact me by phone or email and I said email because I don’t feel like I say everything I want to say when talking to someone about something like this, as you can clearly see by reading this! lol Day five no email from a manager yet! Day six & seven were Saturday and Sunday no email yet. So I have sat down and wrote this for you to read. More

This place is bunch of crook service technician. I always take my car to Precision Tune in Mooresville. But one day I got recall notice for our kia sorento. Nope!! They not even bother about the rec I always take my car to Precision Tune in Mooresville. But one day I got recall notice for our kia sorento. Nope!! They not even bother about the recall letter. Instead they fic and replaced the engine part without my consent it cost me $2000. WishvI read the review about this place first. More

Never go there service representative cause scene over question on Bill two days after we brought car unprofessional untrustworthy worst experience we had purchased 3 cars since 2013 this is the way they question on Bill two days after we brought car unprofessional untrustworthy worst experience we had purchased 3 cars since 2013 this is the way they treat us never again people need to know not to trust their service they will get someone killed More

I'd actually spoken with Justin at length on a prior service visit and we talked at length about life and goals and aspirations. When I returned today for another service, he remembered me and recommen service visit and we talked at length about life and goals and aspirations. When I returned today for another service, he remembered me and recommended that I consider trading in my car since I was getting close to 100,000 miles. After reviewing some options, it definitely was the best way forward and saved me from having to pay a fairly large service bill! I'm extremely pleased with this transaction and will remain a lifelong customer! Thank you, Justin! More

Justin was great to work with and was able to trade in my 2020 Kia Soul for a 2021 Kia Soul with a lower monthly payment. Was upfront about the specs on the new car and really wanted to get me a good deal. 2020 Kia Soul for a 2021 Kia Soul with a lower monthly payment. Was upfront about the specs on the new car and really wanted to get me a good deal. More