Keffer Kia

Basically they are legalized con artists. If you're going to get screwed over by a car dealership, at least make it a Toyota dealership. For their product will stand a test of time. Kia will If you're going to get screwed over by a car dealership, at least make it a Toyota dealership. For their product will stand a test of time. Kia will not More

Took 2017 Kia soul to have check engine light diagnosed because I had a code for O2 sensor. I had just gotten one replaced at another service center and it wasn’t working. I went with to the dealership wit because I had a code for O2 sensor. I had just gotten one replaced at another service center and it wasn’t working. I went with to the dealership with one code. When I pick my car up, it was driving differently from how I bought it .the dealership.I took imy 2017 Kia to a parts store to see why my car was misfiring and wasn’t working properly. I was told that I had six codes and my car was running like a truck. I called the lady at the service department was told she would have the manager call me on Monday. I haven’t heard anything back from them yet.I was given a price for over $8000 of things that needed to be done to my car. Now my car is driving like a truck and I just drove it to Raleigh on last week with none of the problems. My check engine light was just staying on now is flicking. I was told they used the code machine to see what was going on and they just drove it. I had serval other things done at another repair shop and was told that the parts from Automotive shops wouldn’t work on Kia. Now mind you I only wanted to see what was going on with 02 sensor and my car is driving worse than when I drove it there. I have never been more disappointed and I brought my car new in 2017.. I just wanted to see what was going on. I believe they did something to make it have 5 additional codes I have proof showing that I only had one code which I bought it to the dealership in Mooresville. More

This review is for Juan (sales), sales manager, and finance manager. They listened, repeated to assure they understood what was said, and provided the service in alignment with the information provided finance manager. They listened, repeated to assure they understood what was said, and provided the service in alignment with the information provided. I have no complaints. This is my first Kia. More

Why are you leaving town. "FOR WHAT" This is about the most friendly, transparent experience you are gonna find. Sales people are knowledgeable. The manager was absolutely ama "FOR WHAT" This is about the most friendly, transparent experience you are gonna find. Sales people are knowledgeable. The manager was absolutely amazing and I have bought plenty of cars. I wont buy a car from anywhere else. To think people are driving to charlotte and Concord More

I recently bought a brand-new Kia Sorento from Keffer Kia, and my experience has been nothing short of a nightmare. Just one month after driving off the lot, the engine completely failed. I had just give Kia, and my experience has been nothing short of a nightmare. Just one month after driving off the lot, the engine completely failed. I had just given birth and was relying on my car to get around, so this situation has been nothing but a massive headache. When I reached out to Keffer Kia, I was told there were 61 motors on back order, and it would take an "indefinite" amount of time to fix my vehicle. To make matters worse, they refused to offer me a loaner car, claiming that it would take too long to repair and that they didn’t want to put too many miles on a loaner. So now, I'm left without a car and forced to rent one out of my own pocket. Kia corporate offices has offered to reimburse me up to $47 a day once my car is repaired, but let’s be real – that’s a drop in the bucket compared to what renting a car actually costs especially when paying upfront. Keffer Kia has been nothing but unhelpful, unaccommodating, and downright inconsiderate. They’ve made a stressful situation even worse and have shown zero empathy. The lack of customer support and care is beyond frustrating. I would never recommend this dealership to anyone, and I will be looking elsewhere for any future vehicle needs. More

I am a physically disabled customer that uses a motorized wheelchair. Therefore, I have very specific needs in the style of the vehicle that will accommodate me. After a nationwide search, I found a vehicle wheelchair. Therefore, I have very specific needs in the style of the vehicle that will accommodate me. After a nationwide search, I found a vehicle at a dealership in St. Louis. However, it was not really what I needed. I was desperate and about to settle for it anyway. Then I happened to telephone Kia and spoke with a Mr. Gerald Bennett. Although Mr. Bennett did not have a vehicle that would accommodate my needs at that time, he went WAY beyond the call of duty. He gave me wonderful advice that saved over $13,000. I am astonished that without Mr. Bennett receiving any pay, he helped direct me to a more appropriate purchase. I hope that Mr. Bennett will be available when I make my next purchase! More

This is for salesperson Justin at Keffer Kia. Justin was kind and professional. He made my car buying experience a really good one. He was helpful throughout the entire process. I would recommend Justin was kind and professional. He made my car buying experience a really good one. He was helpful throughout the entire process. I would recommend him to friends and family. Thanks Justin a such a good experience buying my new car More

BEWARE! !! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so !! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville. More

I got to observe as an outsider just how they treat their customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the appointment they threatened to call the law. Service girl at the desk over reacted, instead of trying to see customers point of view in this situation, after driving an hour to get it serviced. Did not have adequate automotive service technicians working on a Saturday. Did absolutely nothing to correct the issue. No name tags, no obvious way to know whom was an employee. Jeans and long sleeve T-shirt for attire. Very unprofessional in attitude, and dress. He has an oil change service plan, and they are not honoring it. And the recalls he took the car in for are still not corrected. Asked management to call him, and a week later still no phone calls. I would take my business to another Kia!!! More

Worst service department I’ve ever been to. Even with an appointment you wait hours on routine maintenance Even with an appointment you wait hours on routine maintenance More