Keffer Chrysler Jeep Dodge Ram - Service Center

Technicians broke bolt off in Motor Good Morning Mr. Maus, I am AEJ, I'm sure AJ have spoke to you about me and in regards to the situation we have had with my vehicle. I came in a co Good Morning Mr. Maus, I am AEJ, I'm sure AJ have spoke to you about me and in regards to the situation we have had with my vehicle. I came in a couple of weeks ago and was assisted by Donnie, whom by the way is an excellent employee. I told him my situation which was that my car (2007 PT cruiser) was diagnosed by three other Mechanics that it needed a Crank Shaft sensor position and the Computer needed to be flashed. Donnie gave me an invoice to give to CHA so that I could pay for the work to be done via my escrow account, but as the week goes by I really needed my vehicle seeing as though I live in Charlotte but work in Gastonia so when I got paid that following Wednesday I was assured by AJ that when the check comes it could be signed over to me with an guaranteed stamp so that I could deposit it in my WellsFargo account so that I wouldn't really miss anything out of my paycheck. Well, I brought my car in that Wednesday the 16th, and after three hours of waiting I was told a bolt broke off in my motor and I would have to be an additional $2,000 to take the nail out, was told it was my fault and the car is old. Then I was told by AJ that I had to pay for the part that I couldn't even use, but the next day was given a refund but STILL without a car that before I came in there was STILL drivable. Problem is, I received check today which will help me greatly to put down on another vehicle because I have been without a vehicle for a week now and its very hard for me to get to work daily, but AJ is now saying he can not sign the check over to me, which to me the LEAST you guys could do is sign it over so that I could use the $233.65 to use for a down payment on another vehicle! I did consult with an attorney and was given legal advice that I could have and can STILL take Keffer Chrysler Jeep Dodge Ram to court for at least the $3000.00 I spent on the vehicle. I was also advised to contact The Better Business Beaureu , and the States Attorneys office seeing as though this is a consumer issue. I have also decided to take this matter to Channel nine investigates because this whole situation is suspect to me, and I feel like I am being hassled to try to get a brand new vehicle. I informed AJ that this whole ordeal could have been avoided had they used an power tool to take the bolt out. Now I am without a vehicle and short $200 bucks to go towards another vehicle. I also feel motivated to type reviews on different websites because this simple mistake could have been avoided and now I'm left to fend for myself, when the issue is and never was my fault. I myself am tired of calling the dealership and having people hang up on me or give me the run around, especially AJ. I feel stressed greatly over this situation and would like for you to give me a call back at your earliest convenience at 704******* please! Thank You, AEJ It has been a month since I wrote this letter to Mr. Maus and I still have not heard anything back from him. I saved a few checks to get the car I am in now but still I had to use my mothers car for those weeks and it was a huge inconvenience!!! More

2005 Dodge cummins #4 injector line replaced The injector line cracked on me around 1 AM had truck towed to Keffer for repair. Choose Keffer because my wife and I purchased a new 2013 Jeep Grand The injector line cracked on me around 1 AM had truck towed to Keffer for repair. Choose Keffer because my wife and I purchased a new 2013 Jeep Grand Cherokee from them rather than our local dealer in Rockingham NC. So I assumed that they would take care of me in my extreme hour of need since we purchased from them in the past. See this all happened while I was visiting my father who is at Carolinas medical center hospital on a ventilator, boy was I wrong. They bill themselves as the family dealer this is total xx. They charged me over 225 dollars to remove two nuts and install the new 100 dollar line. I just feel like they took total advantage of and out of town guys misfortune. I know I was at their mercy so I had no choice but to pay it and I did but when it comes time for my new truck purchase in the next few months you can bank on Keffer not getting that sell. # remember good customers # be fair. More

Keffer Service Recently just bought a Dodge Ram 3500 through a sales rep Leo who was great, But once we had to get our tuck serviced the service adviser ( Kathy Cuth Recently just bought a Dodge Ram 3500 through a sales rep Leo who was great, But once we had to get our tuck serviced the service adviser ( Kathy Cuthberson ) did a Terrible and once you talk to here she make you feel horrible. She kept telling to take things off my truck that had nothing to do with my issue, and told me to pay for a diagnostic that did not even fix the issue. While i was talking to her she called someone and started saying "Some Russian is here again" Which is making keffer dodge look like they discriminate on there clients based on there nationality and race If only the service was a good as the sales reps. Will not be buying any cars here ever again. More

They can sell, but they can't service anything!!! The sales department is spectacular. They will do everything to close the deal and make you as comfortable as they can. With that being said, as soon The sales department is spectacular. They will do everything to close the deal and make you as comfortable as they can. With that being said, as soon as you need any service done, you might as well forget it. The service team lies, does not complete anything on time, and really does not complete anything at all. They make you wait a week and say they did something and when you get there, you see that nothing got done. Everything was either forgotten or not ordered. My ball joints, for example, were supposed to be replaced and I went to them and first I had to fight them to even replace them (and truck only had 6k miles on it), then they finally agreed that they needed to be replaced, and when I picked up the truck, NOTHING was done and they said the warranty would only replace them once (this would be the second time because they were faulty from the start). Every service worker has a terrible attitude and acts like you are a moron making up fake stories. Bottom line, every time I went there, I was so upset, and told myself that I would never buy or service a Dodge or RAM from them ever again!!! Actually, I might just to trade it in for a Ford :) More

Keffer Chrysler Jeep Dodge Ram , I have been doing business with them for bout 3 or 4 years now. I purchased a 2010 Challenger from them first. While I made my first purchase I came , I have been doing business with them for bout 3 or 4 years now. I purchased a 2010 Challenger from them first. While I made my first purchase I came across one of their Employees Willie Hailey. Over these past couple of years I have grown to know that Willie is not only a great salesman but a great person. He always gave me the best service and business. Keeping in touch with me and my family. And now he just put me in a 2014 Dodge Challenger. Keffer thanks for your service and Willie thanks for always giving us the same business GREAT! More