Keffer Chrysler Jeep Dodge Ram - Service Center

Ridiculous after sale service Bought the car two months ago, not too much to complain about the car and that's why I still leave them 1 star. Worst after sale service I have eve Bought the car two months ago, not too much to complain about the car and that's why I still leave them 1 star. Worst after sale service I have ever seen or heard. 1. The next day I signed the sale contract, they brought me a car with the tie pressure lights on and said " the light should turn off after driving several miles, and if it's not, I have to go to the Honda dealership". I was like xxx, but still I drove the car away hoping the light would turn off itself. And of course, it didn't turn off. I called the sales person's number 4 times, it was picked up the third time. And as soon as he heard my voice, he hang up the phone, and my number is blocked. I was like xxx. I drove back and asked the mechanical person there directly, luckily they figured it out and fixed it. 2. Today, I had some problem about tax and registration. I called their service number 3 times. Every single time, after I explained my problem, the lady just transfer my calls without saying anything, and after transfer, no one ever picks up the phone. I don't like to give bad comments, but this after sale experience is ridiculous. I would tell every friends about it and please go shop there if you want bad after sale service! ???? More

The General Speaks! Embarking on a major purchase is very stressful to say the least. General Washington, Jr. (yes that's his real name) gave me the tools I needed to mak Embarking on a major purchase is very stressful to say the least. General Washington, Jr. (yes that's his real name) gave me the tools I needed to make an informed decision and was VERY patient. NONE of that fast talking "hurry up and buy" mentality. Put me in the perfect vehicle!!! Thanks General More

Fast and friendly Thank you for once again getting me in and out as quickly as possible. Donnie, Priscilla, Mandy and Ryan are the best in the industry. Thank you for once again getting me in and out as quickly as possible. Donnie, Priscilla, Mandy and Ryan are the best in the industry. More

Very good. My buena a excelente atencion, gracias Donnie This time my experience with you was very well, because the customer service is faster you are put more ate icon our requirements and I can speak in m This time my experience with you was very well, because the customer service is faster you are put more ate icon our requirements and I can speak in my language. More

Wonderful experience!! Customer service was wonderful! My service rep was Sharon Ader. She was kind and friendly. She kept me updated on everything and apologized for the wa Customer service was wonderful! My service rep was Sharon Ader. She was kind and friendly. She kept me updated on everything and apologized for the wait period. My experience was great More

Awesome service Very friendly and professional staff, I would definitely refer friends to Keffer??. Thus far I have enjoyed my total vehicle purchase and service to t Very friendly and professional staff, I would definitely refer friends to Keffer??. Thus far I have enjoyed my total vehicle purchase and service to this point . Keep up the good work Dodge family. More

Charge for something wasn't the real problem with my truck. Charge $312 for something that has nothing to do with my truck shutting off while driving. My son left at school because the shuttle bus was late pic Charge $312 for something that has nothing to do with my truck shutting off while driving. My son left at school because the shuttle bus was late picking me up from Keffer. More

Great service My last two vehicles have been serviced at Keefer. I have always been treated well. The staff have always been friendly courteous & honest. I would re My last two vehicles have been serviced at Keefer. I have always been treated well. The staff have always been friendly courteous & honest. I would recommend their service dept More

Terrible customer service and follow up 9/19/15 2 weeks ago I went back to this dealership, which is where I purchased the car to have the check engine light looked at. I made an apt for 8 a 9/19/15 2 weeks ago I went back to this dealership, which is where I purchased the car to have the check engine light looked at. I made an apt for 8 am and arrived 15 mins early. 2 hrs into sitting in the waiting area, I finally decided to get up and find out what was going on. Donnie who was the attendant on the account had not once come in to check on me or to keep me posted on what was going on. I located Donnie who said he would come see me shortly, he just needed to check on something and he would explain in detail what they found wrong with my car. I went back to the waiting area and sat for another 15 min. Finally I'd had enough. I got the attention of one girl who was too busy discussing the contents of someone's car with another attendant and told her someone needs to let me know whats going on now, I stood out front in the drop off area for another 10 min. While standing there I overheard a manager telling another customer how "Your home and we take care of you here", upon hearing this I began to discuss how that statement was far from the truth and told him that I am 2 seconds from speaking to a manager. He made aware that he was a manager and that he wanted to know what the issue was. As I was beginning to explain my issue with lack of followup from Donnie or anyone on the findings of my car, Donnie walks up. The manager then asks in front of Donnie how long it took for someone to talk to me and I explained that I knew its busy but I have been here for 2 hrs with no one following up with me in regards to the status. He then looks at Donnie, says a half assessed sorry and then proceeds to his next customer. Donnie hands me my paper, never explained what the issue is and sends me in to check out. Flash forward to today, I call the dealership to see if my part came in. I get transferred a total of 3 times. Finally I get to the parts department to find out that not only is my part in, but its been there since the 22nd. Not one call was made to make me aware of this. You should be ashamed of how you treat your customers and the lack of resolution that is offered from your managers. This is one dealership I would never recommend anyone to fall victim to. More

Lazy slack xxxxx giving consumers the run around Reason For Visit Service "Lazy slack axxxx giving consumers the run around" First off! The receptionist, Sandy is unprofessional. Sandy transfe Reason For Visit Service "Lazy slack axxxx giving consumers the run around" First off! The receptionist, Sandy is unprofessional. Sandy transfers you without informing you first and doesn't willingly give her name. I wonder why! Lol Awesome customer service Sandy (in my sarcastic voice). My car has been there twice. It turns off in the middle of traffic. They tell me they can't fix it because they can't duplicate the problem. I tell them to drive the car everyday for as least 20 min. so that it can do what it does to me. They don't! Went to get some items out of my car. It took them 30 min. to find the key. Sure you're driving it! Sharon Ader the rep. I was working with hung up on me. After I questioned the lame excuse she gave me in regards to ordering a part. Anyway, they had my car for 2 wks. Found nothing...Ive had it back for 2 days...drove up the street to the store. Off again! Nevertheless, I DO NOT recommend them for any service. Lazy staff and unprofessional. Quick tip: For other 2010 Town and Country owners. I found out how to restart the car! Instead of waiting 45 min. for it to do it on its own. SLIGHTLY LIFT THE RED CABLE CONNECTED TO THE BATTERY! Turn the key and it restarts with no problem! Now to see how to fix the problem. How do you manufacture a car and not know how to fix it? SMH More