Keene Dodge Chrysler Jeep Ram - Service Center

I had a pretty good experience purchasing this truck for 68,000 dollars. After owning the truck for 9,000 miles Started hearing a noise coming from driver side front wheel. After a look over, I realized tha 68,000 dollars. After owning the truck for 9,000 miles Started hearing a noise coming from driver side front wheel. After a look over, I realized that there was oil all over my caliper and the axle. Brought the truck back in to be looked at received a phone call in 1 hour trying to sell me on over 3,000 dollars' worth of filters after only owning the truck for 9,000 miles. 🤦‍♂️ After returning and looking under my truck I Realize that they conveniently cleaned all the oil off. My caliber but failed to mention anything about the leaking axel seal. After confronting them about it. They scheduled me in again for a week later but failed to check the fluid in my differential. Brought the truck back again. They replaced both front axles I was told. After leaving the dealership and heading back to my house 90 miles away I now a different vibration coming from my front end and when turning the truck you could hear some clicking. My truck is a 2500 diesel that I run my company out of. I bring my truck back to the dealership again now they tell me the spider gears and my deferential need replacing so they'd need my truck for 3 to 4 days. Loaner I was given was a 1500 that I can't do anything with far as moving equipment etc. for my business. I whatever they did when replacing my axle seals or by not checking my differential fluid caused my current issue with spider gears. I explained to them that I'm losing thousands a day because my business cannot move without the correct truck. You would think with an issue like that a dealership would be doing anything to make it right for the customer but nope as I sit here losing money and waiting on a phone call for my truck to be done. Frustrated and pissed off would be an understatement. I would never recommend this dealership to anyone I know. UPDATE They finally call and say my truck is finished. I get in my truck and literally drive 100 feet and realize. I now have a bigger problem than what I had to begin with. After being told that the head mechanic has looked it over and over and over. They obviously don't know what the xxxx they're talking about. Meanwhile they tried to point it to suspension to get out of the warranty. I had to prove the mechanic and the manager wrong that it was not suspension. So now I am currently driving My broken truck which is worse than it was when I brought it to them. Back to my house 100 miles away. Because they cannot get their s*** together and figure out what is going on with my truck. After me telling them that I haul 10,000 pounds behind this truck with my family in it I was still sent out the door. This dealership is the biggest joke if I ever seen one. This truck is the key start to my business and the service manager could care less. Wonder how long it will be until my differential is just completely fried and I thought I was pissed off and frustrated before. More

Brought 2010 Challenger in for numerous issues most covered by warranty. They replaced water pump, electrical module then found we had no heat. They said it was the heater core and replaced it saying covered by warranty. They replaced water pump, electrical module then found we had no heat. They said it was the heater core and replaced it saying it wasn’t covered. After replacing the core they determined that wasn’t the problem. They told us we wouldn’t be charged for the heater core because that wasn’t the problem. They determined it was the oil cooler. When we went to pick up the car after 3 weeks they charged us for the heater core and denied they ever told us we wouldn’t be charged. We drove off the lot frustrated by their lack of service and integrity only to find the dash vent was falling out. They had broke the locking tabs but pushed it in enough to make it look like nothing was wrong. Quality of service is far from acceptable. Then they talk to you like you don’t know anything about cars. As an aircraft mechanic, I am familiar with how maintenance is done. They couldn’t even produce the old part so there was no way to know if we even had a bad part or if it was just their bad decision to change the part. More

This dealership has phenomenal service staff. They are knowledgable, professional and friendly. They sincerely care about the customer. They are knowledgable, professional and friendly. They sincerely care about the customer. More

Every time I bring my vehicle in for service, I’m greeted with friendly and knowledgeable staff. with friendly and knowledgeable staff. More

Service was the best had me in an out in no time. There service Rep Brandon was very knowledgeable an a master of his craft highly recommended A++++!!!!! service Rep Brandon was very knowledgeable an a master of his craft highly recommended A++++!!!!! More

I bought my 2019 Ram 1500 here and was treated very well. I live in lower Delaware and couldn't find a deal here at all. I live in lower Delaware and couldn't find a deal here at all. More

Bought 3 Jeep’s here several years ago within a few months of each other. Wonderful salesman , Scott, is no longer working here, unfortunately. We have had all 3 Jeeps serviced here since we purchase months of each other. Wonderful salesman , Scott, is no longer working here, unfortunately. We have had all 3 Jeeps serviced here since we purchased them and have had no complaints at all about the service department. They are always efficient, explain everything they think needs to be done in detail and our vehicles are always returned to us within a very short period of time. More

I own 3 vehicles and wouldn't THINK of taking them anywhere but Keene Dodge for service! I have never been surprised at check out. Estimates are given before repairs are started, Jim Mann and the enti anywhere but Keene Dodge for service! I have never been surprised at check out. Estimates are given before repairs are started, Jim Mann and the entire team are excellent. They value MY time, so promises made are kept. Go to Keene Dodge for all your vehicle's service! You'll be glad you did! More

Keene Dealer Site The reason I brought my 2nd car from Keene was the Service Dept. Jim Mann and crew do a GREAT job, the hold crew in the service does a GREAT job! Th The reason I brought my 2nd car from Keene was the Service Dept. Jim Mann and crew do a GREAT job, the hold crew in the service does a GREAT job! Thank you Don Doherty More