Keeler Mercedes-Benz
Latham, NY
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171 Reviews of Keeler Mercedes-Benz
This dealership has no business selling Mercedes cars. With luxury cars, you expect quality service and attention to detail, and the people at Keeler are patently not up to the task. From the day y With luxury cars, you expect quality service and attention to detail, and the people at Keeler are patently not up to the task. From the day you buy your car, this is apparent. Everything they do is sloppy, and not what you expect (and deserve) with the purchase of an $80,000 car. In 2019 I purchased a brand-new AMG from them and they damaged it before I took delivery of the car. Someone at the dealership wiped it with a dirty rag, leaving clear scratches in the door that requiring a trip to the body shop for an hour’s worth of buffing and polishing to remove. Fast forward five years in 2024, and the brand-new GLE I purchased from them presented the same in attention to detail. Goop from a sticker was stuck to the front bumper, and no one bothered to clean it, and there was a noticeable chip in the paint on one of the door edges (clearly, some idiot at the dealership opened the car door into another car). No one there sought to fix these issues, even after the car was “detailed” before delivering it to me. Their service center is equally sloppy, it not more. My car has been scratched and my wheels damaged by their service people, not to mention the fact that repairs have at times been performed inappropatelu, requiring trips back to the dealership to fix glaring problems. (For example, forgetting to properly reattach the door panel after replacing a speaker). I’ve experienced multiple similar issues with Keeler Mercedes. When you buy a Mercedes or any other luxury brand, you should expect excellent service from start to finish. Keeler is woefully inadequate. More
This is my 5th Mercedes from Keeler & Dominique Cadet has been my sales rep. since day one. Dom has always gone above and beyond to make sure he finds me the perfect vehicle that fits my style, from color t been my sales rep. since day one. Dom has always gone above and beyond to make sure he finds me the perfect vehicle that fits my style, from color to special features. He is extremely knowledgeable, professional and ensures that I have the best experience from finance to service. Matt Pagani works in the service dept. his customer service is outstanding. I would highly recommend them both from purchase to service. More
This was my second time leasing from Paul Martell, he is a great salesperson and very sensitive to the needs of the clients. He makes it very easy and smooth to deal with. As long as I lease or purchase a M a great salesperson and very sensitive to the needs of the clients. He makes it very easy and smooth to deal with. As long as I lease or purchase a Mercedes Benz, I will deal with Paul. More
Keeler Was outstanding from start to finish! ! My sales girl Erica was great the finance department and service department outstanding!! I can not say enough good things about this dealership! A+ ! My sales girl Erica was great the finance department and service department outstanding!! I can not say enough good things about this dealership! A++ More
Great experience! This is the second Mercedes we’ve purchased from Paul Martell. He made everything easy from start to finish without any pressure. Our new car even ar This is the second Mercedes we’ve purchased from Paul Martell. He made everything easy from start to finish without any pressure. Our new car even arrived earlier than expected which was a pleasant surprise. Tom Salamida did an excellent job showing us all the features of the new car. More
I've been buying Mercedes from Keeler for over 15 years and Dominique Cadet has been my sales rep from day one. Dominique has always gone the extra mile to ensure the best Keeler experience possible. Dom and Dominique Cadet has been my sales rep from day one. Dominique has always gone the extra mile to ensure the best Keeler experience possible. Dominique is a pleasure to work with, very knowledgable on all aspects of Keeler's operation and industry dynamics and I highly recommend him. More
I just purchased my first Mercedes from Dominique Cadet at Keeler and was very impressed with his professionalism, knowledge and expertise. He even took time during his Thanksgiving family vacation to make at Keeler and was very impressed with his professionalism, knowledge and expertise. He even took time during his Thanksgiving family vacation to make sure i got the car I wanted. I would recommend Dominique to anyone looking for a smooth and reliable car buying experience. Kudos also to Tom Salamida for explaing the tech wizardry of the GLE to a non techie like me. More
Outstanding! Best experience I’ve ever had when purchasing a vehicle. The entire staff was courteous and professional. My sales consultant Dominique asked the r Best experience I’ve ever had when purchasing a vehicle. The entire staff was courteous and professional. My sales consultant Dominique asked the right questions and found me the perfect car. He’s a seasoned professional. John in the business office was extremely thorough and did an excellent job finding me the best finance rate. Dion was a pleasure to work with too and set me up in the car and taught me it’s features. I was more then comfortable driving off the lot. More