Keating Nissan

I had a terrible experience purchasing a 2022 4Runner. Sales persons Erik and Marco were just fine. Good customer service. Where I am giving it a one star is because of loan officer Ricky Walter. I Sales persons Erik and Marco were just fine. Good customer service. Where I am giving it a one star is because of loan officer Ricky Walter. I came in with a pre-approved loan from my credit union. My credit union loan officer even communicated with Ricky to let him know my interest rate, loan terms, and that I was pre-approved. Everything ready to go. Ricky made me sign a blank iPad monitor and told me not to worry when I asked him what I was signing, that everything that was discussed would be printed for me. After 3 hours, when time came for me to take possession of the car, Ricky printed loan docs, where my signature was inserted electronically at pertaining purchase contract paragraph with me accepting loan terms at a higher rate. When I brought this up to him, he said not to worry that the difference in monthly payments between lower interest rate from my credit union and this higher one he printed, were $3 or $4 per month. He even showed me this on his computer by swapping interest rates between higher and lower and somehow it did show a difference of $4 or so. I was tired of waiting and wanted the vehicle so I accepted it and drove home with my new vehicle. It turns out that the difference in interest payments for the first yr alone is approx. $378 higher (about $31 per month) than I would’ve gotten if he would’ve used my credit union. Also, upon further review of the purchase contract, Ricky fraudulently snuck in $425 for “Other Charges”. Now I have to refinance my loan and fight for them to take off those fraudulent $425 for “other charges”, 2 days later. Be careful when you deal with Ricky Walter. I am sure this is standard operating procedures for Keating Nissan management. More

Shannon and Susan were awesome and helped me find the perfect car at perfect price! perfect car at perfect price! More

Walked in and was greeted immediately. Had a salesman quickly who answered our questions and gave us options for purchase. Wesley Maddoux was friendly and helpful. We felt like we received Had a salesman quickly who answered our questions and gave us options for purchase. Wesley Maddoux was friendly and helpful. We felt like we received a good deal on the vehicle we bought. More

I went to this dealership to help my mother get a car and Ms.Susan was very understanding and helpful. She understood or concerns and explained them to us well. Ms.Susan was very understanding and helpful. She understood or concerns and explained them to us well. More

My purchase of a 2023 Nissan murano went well and easy the salesman Cameron made the deal super fast and helpful the salesman Cameron made the deal super fast and helpful More

Susan was so helpful and looked out for my best interest! So thankful she was my sales rep . This is a great dealership So thankful she was my sales rep . This is a great dealership More

Marco Sanchez Was great to work with. Professional, kind, & made the process smooth and easy. Thanks Marco! Professional, kind, & made the process smooth and easy. Thanks Marco! More

It was quick and very friendly and helpful. Very informative and helpful . Super nice and pleasant Very informative and helpful . Super nice and pleasant More

This is my second purchase from Keating Nisson. Wesley Maddoux was great to work with. Listened to what I needed and found it at a reasonable price. Thanks Wesley! Wesley Maddoux was great to work with. Listened to what I needed and found it at a reasonable price. Thanks Wesley! More

Went to this dealership because I received a new car offer from Capital One, the initial process went fairly well, the issue was with the delivery of the vehicle, 3 days after the purchase I get the cal offer from Capital One, the initial process went fairly well, the issue was with the delivery of the vehicle, 3 days after the purchase I get the call to come pick up the new to me car. I printed out the "inspection report" I reviewed it carefully, I discovered multiple issues in contrary of the report. When I presented this information I was told sorry that isn't my department.... Wrong answer.... I am spending over 45k with you, you better find the answers. So they keep the car for 2 more days to remedy the issues. I finally get to test drive it only to find more issues, at this point it was 7pm, I notified the sales representative of the issue. Was told he would get it addressed, 4 days later I have to go back with the vehicle to the service department and complain to them about the vehicle. Marc was the representative who took in my vehicle, 2 hours later he had confirmed my concerns about the vehicle and had them taken care of. THANK YOU MARC! I do not recommend purchasing anything from this dealership no one cares about you once they have collected your money..... I regret buying here..... More