Keating Chevrolet

Horrible service department Service department is horrendous. My car has been in for service four times already. Every visit has taken two weeks. The reason is because my car sat Service department is horrendous. My car has been in for service four times already. Every visit has taken two weeks. The reason is because my car sat for a week before they even thought about working on it. This last visit required a special order for the part. I waited until dealership received the part and then took my car inn for service. Again, even though they had parts, my car sat for a full week before they started to work on it. To top it all off they did NOT correct issue. I wish I could upload videos of how my car sounded before "repair" and how it sounds now. It is far worse now after replacement of new steering column. Terrible service dept - after the numerous poor reviews you would think management would correct issue. More

HOW BUYING A CAR SHOULD BE This place is a dying breed really as the name on the sign means something because they still own the dealership.My moms salesperson Amy Mcguigan was This place is a dying breed really as the name on the sign means something because they still own the dealership.My moms salesperson Amy Mcguigan was exceptional and I would highly recommend you ask for her if you want a pleasant no bs experience. This was by far and away the easiest vehicle purchase I have ever been a part of.Scott Kaufman one of the managers was awesome too..Donnie Buckalew even came by and visited with us as well,most dealers wouldn't bother to take the time.If you are in the market for a Chevy or a used car I highly recommend Buckalew Chevrolet.No hidden dealer fees that a lot of dealers charge to pad their bottom line. More

Fantastic car buying experience!!! I began my search for a new suburban at Buckalew Chevrolet, my salesman Jeff Rea was incredibly knowledgeable about the vehicle which was a plus but o I began my search for a new suburban at Buckalew Chevrolet, my salesman Jeff Rea was incredibly knowledgeable about the vehicle which was a plus but one of the best things was I felt comfortable with the process there. He had my car appraised and as soon as it was over he handed me my keys back which made me feel like I could leave if I wanted too! Then I told him I needed to pick up my kids soon and he had the vehicles pulled that would work for me and went over the features quickly but efficiently, no messing around with maybe this one or that one, it was too the point and not a waste of my time! I went to other dealerships and had horrible experiences, I had one just down the freeway, that actually kept me there for over 2 hours, wouldn't give me my keys back, brought around cars that I wasn't interested in but tried to push and of course the vehicle I went in to look at had miraculously just been sold! I kept comparing the other dealerships to Buckalew and to Jeff Rea and realized that I would much rather do business with them! I also realized that although the other dealers seemed to have a better price when I went back to compare apples to apples there actually wasn't any comparison! The other dealers were adding in "dealer packages" and not being honest about their prices. Buckalew showed me everything I was paying for and not adding any hidden fees or charges. I finally went back to Jeff and made the deal! I got there late one evening but we worked the deal quickly and instead of making me wait he put all the paperwork together and I came back the next morning. We were able to go straight to the finance office and John Withrow had us in and out in less than 10 minutes! I have bought several cars in my life and have actually worked at two different dealerships and this was the easiest, most painless car buying experience I have ever had in my life!!! I would and have recommended Jeff Rea to anyone looking to buy a Chevrolet in the future! More

Still trying to decide if I will stay loyal to Chevrolet Dissatisfied with dealerships handling of request for a second key for Chevrolet Cruze purchased from them. Being a used vehicle even though costing t Dissatisfied with dealerships handling of request for a second key for Chevrolet Cruze purchased from them. Being a used vehicle even though costing thousands of dollars, the car came with only one key. They proceeded to explain my options on how I can spend money to get another key. After over thirty years of loyalty to Chevrolet, I am seriously considering if I will purchase my next new vehicle from them. More

Awesome no pressure sales Rick my Internet sales Manger was terrific. He was prompt to contact me, listened to my needs and wants and matched that to the perfect vehicle. I lov Rick my Internet sales Manger was terrific. He was prompt to contact me, listened to my needs and wants and matched that to the perfect vehicle. I love my new truck. They even made sure I got the best deal and worked to get me the financing I needed at a terrific rate. Their financial specials are awesome. I have already had my first service check up and the service department were friendly,and timely. I love my dealership!!! More

Liars and Thieves When I read some reviews about poor performance of a company, I have to wonder about the person who wrote the review. you can believe this with blind When I read some reviews about poor performance of a company, I have to wonder about the person who wrote the review. you can believe this with blind faith, that you would be better off going anywhere else than work with these folks. In fact RUN!!!!!!!!!!!! the service writers are too inexperienced and act like they are doing you a favor. as far as the mechanics, very inexperienced. the back of the shop is filthy mess and parts laying around. and to add insult to injury, items were stolen out of my vehicle. the list of the workers: 1) Donnie - does not know what is going on in the service depart and just make excuses. was supposed to get back to me but now is MIA! 2) Kevin - poorly trained and likes to hear himself talk. asked if they had an express service to put a filter and denied they did. to my surprise Express Service is listed on their website. 3) Noah - witnessed him rough housing the vehicle and has no clue about the vehicle or diagnosing. told the technician he would not change the filter unless he changed the housing. That is because he busted the housing, I was there when he did it. I got to pay for it. He knows nothing about diesels. then to add insult to injury, he stole items out of my vehicle. you are a real classless act! after 40 years, I see this dealership has not changed. Liars and Thieves - have no use for them!!!!!!!!!! if you are smart, RUN RUN RUN !!!!!!!!!!!!!!!! More

SERVICE DEPT STEVE THE SERVICE MANAGER ****Please do a walk around on your vehicle when you leave it at there Service dept***** ****Check your White vehicle for the little dots in your pai ****Please do a walk around on your vehicle when you leave it at there Service dept***** ****Check your White vehicle for the little dots in your paint that is rail dust and is covered by warranty*** I had my wife's vehicle in there Service dept for warranty items. First item was for rattle coming from the front bumper area. They called me two days later to tell me that they could not look at my rattle because the front bumper had a dent in it. I told them that my bumper did not have any damage when I drop it off . There service writer Rick did a walk around inspection and there was no damaged when I drop it off. Well today I got to speak with Steve Romine and he told me he was not covering the damaged. Second warranty item it was in for was rail dust. I went to pick it up after being told it was done but of course it was not done at all. Rick told me he was going to get his Manager Steve. Steve told me that they did it but I showed him where it was not done. he started to tell me that vehicle do not have rail dust any more. I told him that was impossible because vehicle are shipped by rail road car. Then I showed him all the other vehicle on there lot that have rail dust. He went on to tell me that warranty on pays them $15.00 to remove rail dust. It took them twice to fix the rail dust mean while i'm driving my new Chevy truck with a rattle.By the way if you have a WHITE VEHICLE look at your paint closely those little yellow/orange dot in it well that is rail dust and the dealer should warranty it. More

New SUV purchase We would recommend Buckalew Chevrolet to anyone, because they are what every car dealership should be: top notch customer service from a company buil We would recommend Buckalew Chevrolet to anyone, because they are what every car dealership should be: top notch customer service from a company built on honesty and family values. We purchased a 2015 Tahoe and love it. Mona Hamby was our sales person and was a total pleasure to work with. The service we received from Mona Hamby was top notch PLUS she knew EVERYTHING about the features of the Tahoe. We've been buying vehicles from Buckalew Chevrolet for many years and would not think of going anywhere else. Pat & Debbie Davis More

Great sales service We had a specific car color and interior that was hard to find in a short time frame and they got it done. Hernand Hernandez did the research, made th We had a specific car color and interior that was hard to find in a short time frame and they got it done. Hernand Hernandez did the research, made the calls, and got the car we wanted for a great price! From the secretary that took our call all the way up to the gen manager Barry Millenson was just a great experience. More

No communication for six weeks Left car on may 14.....no communication from service dept for six weeks except for two times I called. Investigated my concerns, said they could not f Left car on may 14.....no communication from service dept for six weeks except for two times I called. Investigated my concerns, said they could not fix, and gave car back to me exactly as it, and did not even get a quote from body shop as I requested. They did give me a loaner, and replace carpet. I was very Ill and could not bombard them with calls...they obviously did not care about contacting me. Second bad experience here. Would never ever ever use again !!! In what universe is it ok to not contact a customer for six weeks, regardless if what else is going on ? More