Kearny Mesa Toyota

This is the best dealership I have ever been to. Normally I do not go directly to the dealership for service, but they scraped off tint glue from my window and replaced several parts with no questio Normally I do not go directly to the dealership for service, but they scraped off tint glue from my window and replaced several parts with no question I will not go anywhere else. I was treated so poorly at Mossy Toyota that I was in tears and felt as though I made a big mistake buying a new car, yet alone a Toyota. After going to Kearny Mesa Toyota and they fixed the problem as well as went above and beyond I actually hugged Charles. Matt has worked with me several times and has always treated me so well and taken care of me. I talk about them ALL the time and love them! More

I went to the dealer for a recall repair (the infamous accelerator on the Prius, although I've never had any trouble with it), but also needed to have a few items repaired under my almost-expired 100K war accelerator on the Prius, although I've never had any trouble with it), but also needed to have a few items repaired under my almost-expired 100K warranty, as well as a small service done. Oscar greeted me, quickly set up the paperwork and made sure I understood which items would be covered by the warranty and which ones I would have to pay for (no surprises there). Because a part was not available until the next day, Oscar asked if they can keep the car overnight (while I was given a free rental car), so that was fine. The work was done professionally and quickly, I never waited more than 1-2 minutes for anyone to assist me. Great experience! More

I'm always very pleased with Jim's professional courteous and friendly manner. This is my 2nd truck I've purchased from KMT and have always been very happy with the service department. I've known Mr. Barnet and friendly manner. This is my 2nd truck I've purchased from KMT and have always been very happy with the service department. I've known Mr. Barnet the longest and always ask for him upon arrival. thanks, Gary More

I bought my vehicle at another dealership, but I came back to Kearny Mesa Toyota. Their service representatives seem to have a better handle on customer relations. Oscar has taken care of me in the pas back to Kearny Mesa Toyota. Their service representatives seem to have a better handle on customer relations. Oscar has taken care of me in the past, so I always ask for him now. He's knowledgeable and gives great advice on recommended services. More

Every time I have my car serviced at Kearney Mesa Toyota, I am completed satisfied with their quality of service. From the first greeting by Kathleen to the call that my car is ready to the explanation of wh I am completed satisfied with their quality of service. From the first greeting by Kathleen to the call that my car is ready to the explanation of what needs to be done and what has been done, Kathleen is courteous, informative and service oriented. This time I was surprised at teh speed at which my 60,000 mile serving was done and how thorough it was. More

I bought the car from this dealer in 2003 but later took it to Mossy as they were closer to home. That was unsatisfactory so I returned to Kearney. They were very courteous and a mechanic came and personall it to Mossy as they were closer to home. That was unsatisfactory so I returned to Kearney. They were very courteous and a mechanic came and personally explained a problem that I had with the display. The price was right for the service received and the work was done very promptly. I recognized personnel that I had seen seven years ago. That was a good sign. More

Brought my car in for 65,000 mile service and although Derrick was very helpful and friendly as usual, the mechanic who worked on the car did a very sloppy job and made a complete mess in the interior of Derrick was very helpful and friendly as usual, the mechanic who worked on the car did a very sloppy job and made a complete mess in the interior of my car. He made a comment on the check list that he couldn't find the wheel lock and that just shows how lazy he was; he couldn't make the effort to contact us knowing I was waiting in the lounge for service to be done. Horrible! More

The purchasing process was long and painful….never had such a draining experience. Be careful, when leasing, there are additional cost that are not disclosed to you, until you are sitting at the finance such a draining experience. Be careful, when leasing, there are additional cost that are not disclosed to you, until you are sitting at the finance office ready to sign. Coverage that is standard on other leasing agreements (like GAP) is additional here so be sure to ask for all costs, your final monthly payment will be the sum or your quote plus some additional charges. If they don’t have the car on stock and will trade it, make sure to get a copy of the car specifications. I got a different car than the one originally offered, after negotiating price and spending a lot of time and effort on this deal I end up receiving a different product (not all the features I was promised). They said I was confused and that this one feature was not included in the car, but I’m 100% sure it was I just couldn’t prove it since I did not receive written specifications. Again make sure to have a written copy if you decide to buy a car that is not available. I did not found out until I had sign all papers and was ready to drive home. It was at delivery that I found out the car was not what I have been promised, because I was exhausted and had invested so much time in the deal I did not cancel but I should have, not getting what you are promised it’s an scam! Total lack of business ethic! If you decide to go and they trade please ask for a copy of the vehicle specifications so this doesn’t happen to you. Also you should do some research first, they will not offer to you any of the Toyota deals unless you ask for them. More

This is the first time I have ever bought a car from a dealership, so I came into this process without any bias towards dealers, good or bad. With that said, my experience was extremely positive with the dealership, so I came into this process without any bias towards dealers, good or bad. With that said, my experience was extremely positive with the pros at Mossy Toyota, particularly Larry Paris. Call and ask for him by name, he will take good care of you. There was no hidden agenda and I felt everyone I dealt with was genuine and sincere. Although I don't plan on buying another Toyota for a very long time (knock on wood), I highly recommend the team at Mossy Toyota. More

I Purchased my car here at this dealership and Jeff Salimi the salesman that sold me the car was great in helping me decide on what car I should buy and he let me know of all the warranties, features o Salimi the salesman that sold me the car was great in helping me decide on what car I should buy and he let me know of all the warranties, features of the car, and payment options and accessories available. The first three months to a year he went out of his way to help me with anything that I needed whether it was service questions or accessories. I have owned the car for about 2.5 years now and I brought the car to this dealer for all the issues I had with this car. Three times they have turned me down for doing a simple check up on issues concerning the car like a whistling sound from the sunroof, a grinding noise from the transmission, the front subframe bolts where loose and they did not fix them, the e-brake cable was loose and barely locked in place. I especially remember when I brought my car in for warranty work on the transmission and my TRD intake which has been on the car since new was not even connected to the throttle body and caused the check engine light to turn on and the car to buck and stall when the gas was not applied, when I got home I inspected the engine bay and found what was wrong. They also denied me work becuase my car was too low, I have a factory ground FX kit with TRD Shocks and springs. Everytime I have brought my car there they seem to just give me the run around because im a younger guy that has a modified car but it has all aftermarket parts that are available from the dealer, and TRD claims that any part that is purchased with the car and installed at the dealer will be warrantied. It seems like they think that I dont know what is going on with my cars. I have owned lots of cars many heavily modified and know the ins and outs of them. I dont know why it seems that they really dont want my business even though my whole family brings there cars there on a regular basis, and all of my friends who have toyotas I have recommended to them as well. I DONT RECOMMEND THIS DEALERSHIP. IF YOU WANT TO DEAL WITH ALOT OF B.S. AND THEM TURNING YOU DOWN FOR THE SIMPLEST THINGS THEN GO AHEAD. More