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Kearny Mesa Toyota

San Diego, CA

4.7
459 Reviews

4910 Kearny Mesa Road

San Diego, CA

92111

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459 Reviews of Kearny Mesa Toyota

December 31, 2020

I was a walking customer, which I was glad that they were able to accommodate me even though they had a busy schedule, five stars More

by Lawrence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Beeman, Maria Spina, Sean Weaver
December 30, 2020

Excellent dealership. Process was easy and no pressure to buy. Most communication was via text, so the sales person knew what I was looking for and what my price point was. Deal was pretty much done whe More

by Don D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Fallon
December 27, 2020

The service advisor was friendly and helpful. Wait time is not had at all. Will recommend to relatives and friends. Service advisor was bery thorough More

by Bibiana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
December 24, 2020

Kevin is great !! Always Fast and efficient service. I was in and out within an hour. Highly recommend this place. I will be back, thank you !! More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Fabela
December 22, 2020

The Sales Consultant Jasmine Lozano and Virgil de la Cruz of Finance Dept. were very friendly, informative and caring. Thank you so much for your service. We highly recommend them. They are very professional More

by Rosalinda Azimihashemi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Lozano, Virgil de la Cruz
December 22, 2020

Friendly staff.Courteous, professional, well Friendly staff. Courteous, professional, well informed. My husband and I were welcomed by Zack Hernandez , this young man was so friendly and pati More

by azivn12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Hernandez , Maria Spina, Sean Weaver
December 19, 2020

Excellent service of of Charlie! He explained different options for the replacement of my tire. Answered all my questions. Very professional. Thank you very much! Will be back More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
December 19, 2020

They did a Tacoma swap with a dealer in Hemet, CA to get the exact Tacoma I wanted. They were fair in negotiations and I look forward to getting my 2021 Tacoma services with Kearny Mesa Toyota More

by Walter
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico B.
December 16, 2020

The kearney mesa Toyota team was very fast, friendly, informative and caring. Thank you so much to Jasmine my saleswoman and Jenn in the service center. More

by Patricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine ,Jenn
December 16, 2020

All the agent in this dealership , sales and management they don’t care about the customer, I have bad customer service with them Bad service More

by ameer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tomas, Vejil, Marea, and more people , Brian Beeman, Maria Spina, Sean Weaver
Dec 18, 2020 -

Kearny Mesa Toyota responded

Ameer, Thank you for taking the time to speak with me about your feedback. If you have any other questions, please feel free to reach out. Best regards, Maria Spina Customer Relations Manager Kearny Mesa Toyota (858) 430-2609 mspina@penskeautomotive.com

Dec 18, 2020 -

ameer responded

You said I can drive a car after 90 days but when I asked some people they work on DMV they said I can’t because the stickers is already Expired and they said also the dealership Must be give me Temporary stickers again Now I will keep my car in parking and I will pay for the car , This means I am losing money for nothing, Is that makes sense? You should choose a qualified employee, not an employee who is only interested in selling and not interested in the customer. I have to tell you everything but my English is not good, also you when you called me last time and told me come To complete the form, when you came there, you did not come and send an employee I lost a lot of gas because I went there many time in last 3 months and no anyone take care of me That’s why I very mad I've never seen a bad service like yours before

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