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Kearny Mesa Subaru
San Diego, CA
167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 167 reviews
February 22, 2023
Great customer service! Our salesman Tony was friendly and knowledgeable without being pushy. The mini training on the car’s features with Cameron was excellent and time w Our salesman Tony was friendly and knowledgeable without being pushy. The mini training on the car’s features with Cameron was excellent and time well spent. More
by kmdevine
Employees Worked With
Tony, Cameron
December 05, 2022
Great service and super helpful. My service was prepaid but I had another issue that the service technician was happy to advise on. So I'm happy ;) My service was prepaid but I had another issue that the service technician was happy to advise on. So I'm happy ;) More
by dmdoed
Employees Worked With
Tom Thumb
November 04, 2022
Great work, in a timely manner and customer services is great. John K was very helpful, providing updates regularly and also giving us options for our repairs. great. John K was very helpful, providing updates regularly and also giving us options for our repairs. More
by gabriela kaiser
Employees Worked With
John Kanikowski
September 28, 2022
This is our second Subaru and we were taken care of very well and given royal treatment will def keep this as our home base for our car! well and given royal treatment will def keep this as our home base for our car! More
by ejaguila
Employees Worked With
Erik Gomez and Jimmy Mansfield
September 21, 2022
I'm being generous with the one star. It all started off great. Our 2018 Outback got a 3 inch tear in the front leather seat. The car only has 52K miles on it. I sent an email to Ke It all started off great. Our 2018 Outback got a 3 inch tear in the front leather seat. The car only has 52K miles on it. I sent an email to Kearny Mesa Subaru (where I purchased the vehicle) asking if there was a goodwill repair from Subaru as it’s not normal for leather car seats to fail. I knew the repair was out of warranty, but worth a try. I got a nice email from Karina Garcia (Service Manager) and she said it was an easy process and that Subaru would most likely pay for the repair. Just needed to send her a picture and she'd take care of the paperwork. A couple weeks go bye and didn't hear back from her. I sent another email and it kicked back. I called and found that Karina no longer works at KM Subaru. They referred me to Franciso Quijas her boss to follow-up. I left a voicemail and sent an email. Francisco emailed me back to tell me that my request is outside his influence and that I needed to contact Subaru directly. Nothing more about the process. I pointed out the difference in opinion between Karina and himself and he just cut and pasted the same response back to me. Basically what part of I'm not going to help you did you not understand..... A bad response and poor reflection on KM Subaru. I copied the GM of KM Subaru and haven't had any response. I contacted Subaru on my own and they are covering the repair. I just needed a quote from a subaru dealor. I emailed Monica Flores of Subaru of El Cajon to get a quote. Super helpful and gave me a quote within an hour. Sent quote to Subaru and problem solved. Now just need to order the part. I'm left wondering why KM Subaru doesn't care about their customers after the sale? I recommend going elsewhere for your next subaru or repair. More
by lofgrene8
Employees Worked With
Franciso Quijas
August 29, 2022
I had an easy and pleasant experience buying my leased Subaru. The online sales department is great. The sales person was attentive and nice to talk with when I went into the dealership to deal with the p Subaru. The online sales department is great. The sales person was attentive and nice to talk with when I went into the dealership to deal with the paperwork. They offered water and snacks to my large (and unfortunately smelly) dog. Subaru loves dogs! Financial matters were handled professionally with attention to detail. More
by MM
Employees Worked With
Isaac Kimball, Colette Ady
August 09, 2022
Jamie/Salesman ignored me while I was checking a crosstrek to help a couple of ladies check a used car. Didn’t tell me he is coming back, waited at his desk and he didn’t return. This is horrible cu crosstrek to help a couple of ladies check a used car. Didn’t tell me he is coming back, waited at his desk and he didn’t return. This is horrible customer service. More
by 02_axe_dusters
Employees Worked With
Jamie
