Kearny Mesa Kia

My first car buying experience couldn't have gone worse. .. I do NOT recommend Kearny Mesa Kia and Ford. First off, I had a car to trade in, Eric the salesman told me they would give me $3,500 for it. I was .. I do NOT recommend Kearny Mesa Kia and Ford. First off, I had a car to trade in, Eric the salesman told me they would give me $3,500 for it. I was happy with that. Later when signing the papers, I noticed it said $3,000 instead of $3,500 for my trade-in. Eric didn't say anything about a change, he probably figured I wouldn't notice. After reading several other reviews it seems like this is a common occurrence where they tell you one price for your trade in but the papers say something different. Then, when signing papers, I read there were two extra charges, one for almost $1,000 for paint and interior protectant and another for a $2,000 car security system. When inquiring about it Gregg said it is mandatory and cannot be taken off. After some time he took off the charge for the $1,000 paint and interior protectant. Then the papers were signed and the car was mine. After more arguing Gregg said he would take off the charge for the $2,000 security system if it hadn't been 'activated' yet. So, I called back several times the next day and got hung up on, sent to perpetual hold, and talked to a sales person who said he would tell Gregg. Next day, nothing, I left a voicemail with reception and was able to talk to a few sales people who said again they would tell Gregg to call. A few days pass, nothing. I call again and talk to probably the only helpful person there who's the insurance guy who sells car insurance after you buy a car. A couple days later a lady calls and tells me she'll tell Gregg to call when he gets back to the office on Monday. Gregg never calls. It's since been a few weeks. It's very deliberately deceiving when they advertise a $15,000 car and then say there's an extra nonnegotiable charge for $3,000 of crap, making it a $18,000 car. Advertise it for whatever price it actually is, if it already has features on it worth $3,000 that 'can't be taken off' then you should probably include that in the price. But even more insult to injury is to get my hopes up saying you'll take it off but then never do. Not only that, Eric was very unprofessional taking several personal phone calls while we were talking before I bought the car. What's even better, the next day after I got the car I looked up and noticed brown smears on the ceiling that the detailer either missed or wouldn't come out but wasn't mentioned. Love my dirty new car.... I don't have people sit in the back either but the other day I opened the driver's side passenger door and it squeaks like it needs some WD-40. Love it. We'll see what other issues arrive that I didn't notice. If Kearny Mesa Kia and Ford actually want to make it right, you can call me, you guys have my phone number. I'm sick and tired of calling for rude people to answer and hang up on me, be redirected to reception's voicemail when trying to talk to a manager, get put on perpetual hold in Gregg's office, and have people say they'll 'talk to Gregg.' More

Poor customer service, disorganized, indifferent and unresponsive PLUS I don't feel they deal with customers in good faith. Based on my experience not only will I not use them for repairs, but I will n unresponsive PLUS I don't feel they deal with customers in good faith. Based on my experience not only will I not use them for repairs, but I will never buy a KIA or Ford from them and most likely from any other KIA or Ford dealer. I've owned Toyotas for 20-30 years and have never once had such problems - EVER! More

I am very pissed off!!! Today I went in for a simple recall for a SC197 HECU/ABS module. But when I left KIA Mesa my check engine light turned on while driving home and they close at 5pm so no time to recall for a SC197 HECU/ABS module. But when I left KIA Mesa my check engine light turned on while driving home and they close at 5pm so no time to turn around to the dealership! My car was perfectly fine before my service today and now my freaking engine light is on, I'm heading back Monday and I hope they don't charge for something they made a mistake on!!!! More

LOUSY the worst, horrible customer services. I have been trying for almost 1 year to have an issue resolved. Have yet to receive a call back. Thought they had all died of the Rona but still advertising so trying for almost 1 year to have an issue resolved. Have yet to receive a call back. Thought they had all died of the Rona but still advertising so unfortunately that's not the reason for poor customer service. 100% sucks to be a customer at this dealership. More

This was the worst experience ever! I was treated very badly , there was a lot of xenophobia from a guy Michael from finance. The salesguy KJ seemed friendly at first and totally rushed to sell me the car badly , there was a lot of xenophobia from a guy Michael from finance. The salesguy KJ seemed friendly at first and totally rushed to sell me the car without showing me numbers or anything. I didn’t approve of running my credit a bunch of times, I didn’t want to buy a car that exact date , I was just looking for options of what car I liked and how much was it. They didn’t respect when I said I needed to think over it and talk with my husband. I left that place feeling very angry and disrespected. But I’m happy I found my car at another dealership where I was actually listen to. More

there are many people employed at this site, but not much useful happening. My car was there all day for a simple part replacement, but didn't get fixed. Upon further questioning, I got the impressio much useful happening. My car was there all day for a simple part replacement, but didn't get fixed. Upon further questioning, I got the impression that they weren't clear what the problem was or how to fix it. Nonetheless, it took a long time to figure this out and get my car back... not fixed More

Great Experience I came I looking for a new hybrid and was considering several makes. Tach was very helpful and assisted me making a very informed decision and got me I came I looking for a new hybrid and was considering several makes. Tach was very helpful and assisted me making a very informed decision and got me a great payment as well. Thanks Tach More

Services If you are contemplating purchasing a Kia from this dealership please keep in mind that you will not be able to get your vehicle serviced there. Any a If you are contemplating purchasing a Kia from this dealership please keep in mind that you will not be able to get your vehicle serviced there. Any attempts to scheduled anything that may surface will take at least 3 or 4 weeks even if you have a warranty or you are just trying to repair something simple as a your breaking lights not working. Unfortunately you will need to find services outside of this dealership when items should be covered by your warranty or a recall. I also tried to purchase parts and accessories, they didn't have available or no one even bother to call you back to place an order after personal requests or phone call. I regret purchasing a KIA. More

Repeated failure in attempted repair My wife and I happily purchased 2017 Kia Sportage at Kearny Pearson KIA in July, 2016. However, we had to have the welding repair done on the chassis My wife and I happily purchased 2017 Kia Sportage at Kearny Pearson KIA in July, 2016. However, we had to have the welding repair done on the chassis body to eliminate creaking noise at their Service Center last August and January. The crazy creaking noise has come back again. But this time the noise is even worse than ever before, making it unbearable for us to drive. This is not acceptable by any means for this two-year-old car. So now my wife and I are utterly frustrated at the fact that two previous welding repairs not only failed to take care of the problem but also made it even worse. This repair was the second repair work done since the first welding repair in Jan. 2018. More

Best ever I bought my Kia Sedona 07 years ago and had nothing but the best of Care Service friendship that a customer could ever ask for and I will be back cuz I bought my Kia Sedona 07 years ago and had nothing but the best of Care Service friendship that a customer could ever ask for and I will be back cuz it will be my third Kia and Max is my service guy More