Kearny Mesa Kia

I purchased my first KIA SOUL from Kearny Mesa Kia in 2013. It proved to be a great car, but it did need routine maintenance and service. My assigned service advisor always seemed to be in a bad mood and 2013. It proved to be a great car, but it did need routine maintenance and service. My assigned service advisor always seemed to be in a bad mood and had no concept of “helping” customers or facilitating their service needs. In 2023, when it was time to shop for a new Kia, I purchased my new Soul through a different dealership. The dealership proved to be so much friendlier and accommodating in sales and in service. Sadly, it just proved to be too far away to easily take the car in for service. I returned to Kearny Mesa Kia for some warranty work. What a difference! Sean, my newly assigned service rep, is knowledgeable, friendly, and accommodating. The Kia crew now wear shirts that carry the phrase WHERE WE MAKE THINGS EASY (or something along those lines). That couldn’t be more true for my service experience. I hope I experience the same high quality service toward me and toward my car when I return. PS: the Uber voucher for ease in dropping off a vehicle is the best perk. Thank you. More

Courteous and prompt, did a great job with my car. Ensured I was given all upcoming service requirements / recommendations. Ensured I was given all upcoming service requirements / recommendations. More

Totally enjoyed the employees there friendly and always asking if we’ve been helped and they were all smiling which makes me happy asking if we’ve been helped and they were all smiling which makes me happy More

Didn't even buy a car, but the experience was so good that I wanted to make sure others knew. Unfortunately I forgot his name, but the gentleman at the front was super helpful without being overbeari that I wanted to make sure others knew. Unfortunately I forgot his name, but the gentleman at the front was super helpful without being overbearing. He brought us over to look at the car, and literally stood back calmly to let us look for however long we needed but to still be available for questions. He was the same during the drive - mostly silent but pointing things out as needed/helpful. Most of all, he didn't try to sell us or bring us to an office once. Didn't end up buying here purely based on inventory, but I wish I could have. In a sea of shady dealers, these guys stood out as great. More

We moved from a Honda CRV to. Kia Niro hybrid. Very pleased with the service we are getting Kia Niro hybrid. Very pleased with the service we are getting More

Johnny was fantastic. Super friendly and offered excellent customer service for my Kia soul horn replacement Super friendly and offered excellent customer service for my Kia soul horn replacement More

Professional and efficient. They explained everything and were very pleasant. I will tell my friends. They explained everything and were very pleasant. I will tell my friends. More

Overall I really like this dealership as they have always been very nice and helpful when I come in for either an unexpected problem and/or routine maintenance. I mainly work with Megan and she is awesome an been very nice and helpful when I come in for either an unexpected problem and/or routine maintenance. I mainly work with Megan and she is awesome and I love working with her because she listens to what I am explaining what might be an issue or not, and if she doesn't know she finds out quickly for me. She always has a friendly attitude along with everyone at that dealership. More